What users are saying about
59 Ratings
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Score 8.9 out of 100
8 Ratings
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Score 5 out of 100

Likelihood to Recommend

Apache Kafka

Despite the disadvantages I list, I really believe that Kafka is the right choice whenever you need a queueing or message broker system. Kafka is way too battle-tested and scales too well to ever not consider it. The only exception is if your use case requires many, many small topics. Also, Kafka doesn't support delay queues out of the box and so you will need to "hack" it through special code on the consumer side.
Anonymous | TrustRadius Reviewer

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Apache Kafka
Aurea CX Platform
5.3
Dashboards
Apache Kafka
Aurea CX Platform
6.0
Standard reports
Apache Kafka
Aurea CX Platform
6.0
Custom reports
Apache Kafka
Aurea CX Platform
4.0

Process Engine

Apache Kafka
Aurea CX Platform
5.8
Process designer
Apache Kafka
Aurea CX Platform
6.0
Process simulation
Apache Kafka
Aurea CX Platform
7.0
Business rules engine
Apache Kafka
Aurea CX Platform
5.0
SOA support
Apache Kafka
Aurea CX Platform
5.0
Process player
Apache Kafka
Aurea CX Platform
7.0
Model execution
Apache Kafka
Aurea CX Platform
5.0

Collaboration

Apache Kafka
Aurea CX Platform
4.0
Social collaboration tools
Apache Kafka
Aurea CX Platform
4.0

Content Management Capabilties

Apache Kafka
Aurea CX Platform
4.0
Content management
Apache Kafka
Aurea CX Platform
4.0

Pros

Apache Kafka

  • Apache Kafka is able to handle a large number of I/Os (writes) using 3-4 cheap servers.
  • It scales very well over large workloads and can handle extreme-scale deployments (eg. Linkedin with 300 billion user events each day).
  • The same Kafka setup can be used as a messaging bus, storage system or a log aggregator making it easy to maintain as one system feeding multiple applications.
Anonymous | TrustRadius Reviewer

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

Cons

Apache Kafka

  • Still a bit inmature, some clients have required recoding in the last few versions
  • New feaures coming very fast, several upgrades a year may be required
  • Not many commercial companies provide support
Juan Francisco Tavira | TrustRadius Reviewer

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apache Kafka

Apache Kafka 9.0
Based on 1 answer
Kafka is quickly becoming core product of the organization, indeed it is replacing older messaging systems. No better alternatives found yet
Juan Francisco Tavira | TrustRadius Reviewer

Aurea CX Platform

No score
No answers yet
No answers on this topic

Support Rating

Apache Kafka

Apache Kafka 8.8
Based on 6 answers
We are using the Apache open source version of Kafka. The community is a good place to ask questions. and we can get most of our problems resolved there.
Anonymous | TrustRadius Reviewer

Aurea CX Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Apache Kafka

I would only use RabbitMQ over Kafka when you need to have delay queues or tons of small topics/queues around.I don't know too much about Pulsar - currently evaluating it - but it's supposed to have the same or better throughput while allowing for tons of queues. Stay tuned - I might update this review after we finish evaluating Pulsar. It's much less battle-tested though.
Anonymous | TrustRadius Reviewer

Aurea CX Platform

No answers on this topic

Return on Investment

Apache Kafka

  • Positive impact on ROI since now we can use one large deployment of Apache Kafka that can be used for multiple scenarios ( storage systems, log aggregate, messaging queue ).
  • It is open-source so there are no licenses or subscription fees reducing the cost of deployment.
  • Data can now be ingested and analyzed in real-time making it easy to fine-tune the customer experience and decision making for internal IT.
Anonymous | TrustRadius Reviewer

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Apache Kafka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apache Kafka Editions & Modules

Additional Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apache Kafka
8.5
Aurea CX Platform
5.0

Likelihood to Renew

Apache Kafka
9.0
Aurea CX Platform

Support Rating

Apache Kafka
8.8
Aurea CX Platform

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