What users are saying about
59 Ratings
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Score 8.9 out of 100
278 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Apache Kafka

Despite the disadvantages I list, I really believe that Kafka is the right choice whenever you need a queueing or message broker system. Kafka is way too battle-tested and scales too well to ever not consider it. The only exception is if your use case requires many, many small topics. Also, Kafka doesn't support delay queues out of the box and so you will need to "hack" it through special code on the consumer side.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Apache Kafka
Salesforce Commerce Cloud
7.6
Product catalog & listings
Apache Kafka
Salesforce Commerce Cloud
8.2
Product management
Apache Kafka
Salesforce Commerce Cloud
7.4
Bulk product upload
Apache Kafka
Salesforce Commerce Cloud
7.7
Branding
Apache Kafka
Salesforce Commerce Cloud
8.1
Mobile storefront
Apache Kafka
Salesforce Commerce Cloud
7.4
Product variations
Apache Kafka
Salesforce Commerce Cloud
7.7
Website integration
Apache Kafka
Salesforce Commerce Cloud
7.8
Visual customization
Apache Kafka
Salesforce Commerce Cloud
7.3
CMS
Apache Kafka
Salesforce Commerce Cloud
6.9

Online Shopping Cart

Apache Kafka
Salesforce Commerce Cloud
7.8
Abandoned cart recovery
Apache Kafka
Salesforce Commerce Cloud
7.6
Checkout user experience
Apache Kafka
Salesforce Commerce Cloud
8.1

Online Payment System

Apache Kafka
Salesforce Commerce Cloud
8.1
eCommerce security
Apache Kafka
Salesforce Commerce Cloud
8.1

eCommerce Marketing

Apache Kafka
Salesforce Commerce Cloud
7.9
Promotions & discounts
Apache Kafka
Salesforce Commerce Cloud
7.9
Personalized recommendations
Apache Kafka
Salesforce Commerce Cloud
8.0
SEO
Apache Kafka
Salesforce Commerce Cloud
7.8

eCommerce Business Management

Apache Kafka
Salesforce Commerce Cloud
7.3
Multi-site management
Apache Kafka
Salesforce Commerce Cloud
7.7
Order processing
Apache Kafka
Salesforce Commerce Cloud
7.4
Inventory management
Apache Kafka
Salesforce Commerce Cloud
7.6
Shipping
Apache Kafka
Salesforce Commerce Cloud
7.2
Custom functionality
Apache Kafka
Salesforce Commerce Cloud
6.5

Pros

Apache Kafka

  • Apache Kafka is able to handle a large number of I/Os (writes) using 3-4 cheap servers.
  • It scales very well over large workloads and can handle extreme-scale deployments (eg. Linkedin with 300 billion user events each day).
  • The same Kafka setup can be used as a messaging bus, storage system or a log aggregator making it easy to maintain as one system feeding multiple applications.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Apache Kafka

  • Still a bit inmature, some clients have required recoding in the last few versions
  • New feaures coming very fast, several upgrades a year may be required
  • Not many commercial companies provide support
Juan Francisco Tavira | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Apache Kafka

Apache Kafka 9.0
Based on 1 answer
Kafka is quickly becoming core product of the organization, indeed it is replacing older messaging systems. No better alternatives found yet
Juan Francisco Tavira | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Apache Kafka

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Apache Kafka

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Apache Kafka

Apache Kafka 8.8
Based on 6 answers
We are using the Apache open source version of Kafka. The community is a good place to ask questions. and we can get most of our problems resolved there.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Apache Kafka

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Apache Kafka

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Apache Kafka

I would only use RabbitMQ over Kafka when you need to have delay queues or tons of small topics/queues around.I don't know too much about Pulsar - currently evaluating it - but it's supposed to have the same or better throughput while allowing for tons of queues. Stay tuned - I might update this review after we finish evaluating Pulsar. It's much less battle-tested though.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Return on Investment

Apache Kafka

  • Positive impact on ROI since now we can use one large deployment of Apache Kafka that can be used for multiple scenarios ( storage systems, log aggregate, messaging queue ).
  • It is open-source so there are no licenses or subscription fees reducing the cost of deployment.
  • Data can now be ingested and analyzed in real-time making it easy to fine-tune the customer experience and decision making for internal IT.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Pricing Details

Apache Kafka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apache Kafka
8.5
Salesforce Commerce Cloud
8.0

Likelihood to Renew

Apache Kafka
9.0
Salesforce Commerce Cloud
7.8

Usability

Apache Kafka
Salesforce Commerce Cloud
8.0

Reliability and Availability

Apache Kafka
Salesforce Commerce Cloud
8.0

Performance

Apache Kafka
Salesforce Commerce Cloud
9.0

Support Rating

Apache Kafka
8.8
Salesforce Commerce Cloud
9.0

In-Person Training

Apache Kafka
Salesforce Commerce Cloud
8.0

Implementation Rating

Apache Kafka
Salesforce Commerce Cloud
8.0

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