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95 Ratings
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Score 8.5 out of 101
Top Rated
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Score 8.2 out of 101

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Likelihood to Recommend

Apache Lucene

Apache Lucene offers great full-text search library that makes it easy to add search functionality to a website or other applications. Lucene is ideal if you want low-level access to the indexes and its APIs. For general purposes, Apache Solr, the web application built atop of Lucene can be used instead. Apache Solr comes with caching, HTTP/ JSON APIs and a simple web administration console.
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Totango

If you are beginning your customer success strategy and want have a lot of data to put together in a health rank you have to monitor frequently, Totango should definitely be considered. It has an easy implementation (for both offline/CSV data and easy integrations like segment.io) and an onboarding process. It will give you a fast answer about how your features and the product usage are impacting customer health. Also, after a contract renewal cycle, you will be able to improve your guess on what good and poor health really is for your customers.If you have trouble with unexpected churn and your forecast are still based on account managers' analysis, you should definitely get to know Totango and how it could help you not only with this matter but also with increasing your team productivity [that is] focusing on the risky accounts.On the other hand, if you already have a customer success department and a health rank/score implemented and are working fine with internal tools or other tools, you should analyse if Totango would represent a huge progress on your strategy or not.
Cecilia Prado profile photo

Feature Rating Comparison

Security

Apache Lucene
Totango
4.6
Role-based user permissions
Apache Lucene
Totango
4.6

Platform & Infrastructure

Apache Lucene
Totango
5.9
API
Apache Lucene
Totango
6.7
Integration with Salesforce.com
Apache Lucene
Totango
5.7
Integration with Marketo
Apache Lucene
Totango
5.4

Customer Data Extraction / Integration

Apache Lucene
Totango
7.0
Product usage
Apache Lucene
Totango
7.7
Help desk / support tickets
Apache Lucene
Totango
6.2

Customer Success Management

Apache Lucene
Totango
6.6
Sponsor tracking
Apache Lucene
Totango
6.1
Customer profiles
Apache Lucene
Totango
8.1
Automated workflow
Apache Lucene
Totango
7.2
Internal collaboration
Apache Lucene
Totango
5.4
Customer health scoring
Apache Lucene
Totango
6.7
Customer segmentation
Apache Lucene
Totango
6.3

CSM Reporting & Analytics

Apache Lucene
Totango
6.6
Customer health trends
Apache Lucene
Totango
6.3
Engagement analytics
Apache Lucene
Totango
5.9
Revenue forecasting
Apache Lucene
Totango
6.9
Dashboards
Apache Lucene
Totango
7.3

Pros

  • We found Apache Lucene to be extremely performant in querying large amounts of data and retrieving the correct files based on the metadata provided.
  • The online community offers great support for the product. Even though it is an open source tool, it is not difficult to find help online for it.
  • When we were creating a proof of concept application, we found that the software worked just as well, while being run locally on a resource-limited PC.
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  • Right when you log in, you have a clean view of what your daily to do list is. This is comprised of both manual and automated tasks.
  • The overall interface is very visually appealing.
  • Reporting is simple and easy.
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Cons

  • We had difficulty porting the project to a cluster based environment on the cloud.
  • For our particular use case of retrieving documents based on text pattern matching, the program worked efficiently however, we did not find many resources for image pattern recognition based on their metadata.
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  • Creating campaign programs is something Totango could improve upon.
Andersen Yu profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Totango4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo

Usability

No score
No answers yet
No answers on this topic
Totango7.5
Based on 5 answers
I think it is easy to use but needs work on the user interface to make it easy to access specific functions. The side bar needs to be categorized so you understand why you would use it. There are also tabs that you can't access as an everyday user so you don't know why they are visible
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Reliability and Availability

No score
No answers yet
No answers on this topic
Totango4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo

Support

No score
No answers yet
No answers on this topic
Totango5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo

Implementation

No score
No answers yet
No answers on this topic
Totango7.1
Based on 11 answers
This is based on hearsay. I was not involved in its implementation but was well aware of the progress in doing so. From what it sounded like, it went fairly well!
Peter Filias profile photo

Alternatives Considered

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I believe Totango was financially a better-deal, and could handle our implementation timeframe quicker.
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Scalability

No score
No answers yet
No answers on this topic
Totango2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo

Return on Investment

  • Being an open source project we did not have to pay any licensing fees for using Apache Lucene. It has greatly improved our search functionality in our web apps.
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  • It has helped our executives strategize on how to increase our users adoption
  • It helps us understand where our customers stand relative to other customers
  • We need user reporting to see the full picture
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Screenshots

Apache Lucene

Pricing Details

Apache Lucene

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Totango

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details