TrustRadius

ApexChat vs. eAssistance Pro (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 5.8 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Pricing
ApexChateAssistance Pro (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChateAssistance Pro (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ApexChateAssistance Pro (discontinued)
Top Pros
Top Cons
Best Alternatives
ApexChateAssistance Pro (discontinued)
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChateAssistance Pro (discontinued)
Likelihood to Recommend
7.6
(2 ratings)
8.2
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ApexChateAssistance Pro (discontinued)
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Discontinued Products
It is fast and secure.
JD
John Davison
Marketing manager
Read full review
Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
JD
John Davison
Marketing manager
Read full review
Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Discontinued Products
No answers on this topic
Likelihood to Renew
ApexChat
No answers on this topic
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
JD
John Davison
Marketing manager
Read full review
Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
John Hinson | TrustRadius Reviewer
John Hinson
Administrative Director & Marketing Manager
Read full review
Discontinued Products
No that is the first live chat software I am using on my website
JD
John Davison
Marketing manager
Read full review
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Justin Shook | TrustRadius Reviewer
Justin Shook
Director of Social Media and Reputation
Read full review
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
JD
John Davison
Marketing manager
Read full review
ScreenShots