ApexChat vs. HelpCrunch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 6.5 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
HelpCrunch
Score 8.3 out of 10
N/A
All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.
$12
per month
Pricing
ApexChatHelpCrunch
Editions & Modules
No answers on this topic
Basic - Live chat
$12.00
per month
Premium - Live chat
$21.00
per month
Basic - Live chat+Emails
$25.00
per month
Premium - Live chat+Emails
$43.00
per month
Offerings
Pricing Offerings
ApexChatHelpCrunch
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
More Pricing Information
Best Alternatives
ApexChatHelpCrunch
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatHelpCrunch
Likelihood to Recommend
7.6
(2 ratings)
8.0
(4 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
ApexChatHelpCrunch
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
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HelpCrunch
Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
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Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
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HelpCrunch
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
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Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
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HelpCrunch
  • Not found any so far
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Support Rating
ApexChat
No answers on this topic
HelpCrunch
Always available, very knowledgeable, faster resolution.
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Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Read full review
HelpCrunch
HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
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Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
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HelpCrunch
  • Great price point.
  • Effective self service platform.
  • Good alerting solution.
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ScreenShots

HelpCrunch Screenshots

Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message