ApexChat vs. Live2Support

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

Incentivized

Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.

Incentivized

• Great chat box designs on website.
• Great backend support.
• Multi-language options.

Incentivized

• Their customer support is so quick with help/responses!
• In the two years that I have used the product, I haven't experienced any downtime.
• Consistency, professional and clean, user-friendly.

Incentivized

• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

Incentivized

• Making it easier to find archived chats (having the option for just one's self)
• Color scheme changes - maybe some darker colors, not as bright/whites
• A different way of transferring to dept's and not just giving a direct transfer option as the first option.

Incentivized

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

Incentivized

They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!

Incentivized

• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

Incentivized

• Helps us keep up with our current customers and resolve their issues ASAP
• Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
• API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

Incentivized