ApexChat vs. LiveHelpNow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 6.5 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
LiveHelpNow
Score 8.8 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Pricing
ApexChatLiveHelpNow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChatLiveHelpNow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ApexChatLiveHelpNow
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ApexChat
-
Ratings
LiveHelpNow
10.0
1 Ratings
23% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ApexChat
-
Ratings
LiveHelpNow
10.0
1 Ratings
24% above category average
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
ApexChatLiveHelpNow
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatLiveHelpNow
Likelihood to Recommend
7.6
(2 ratings)
9.5
(2 ratings)
User Testimonials
ApexChatLiveHelpNow
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Read full review
LiveHelpNow
It's great for sales, customer service, and tech support.
Read full review
Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
Read full review
LiveHelpNow
  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Read full review
Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
Read full review
LiveHelpNow
  • None at this time.
Read full review
Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Read full review
LiveHelpNow
No answers on this topic
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Read full review
LiveHelpNow
  • LiveHelpNow is a very affordable source for acquiring leads
Read full review
ScreenShots