ApexChat vs. LiveHelpNow

ApexChat

12 Reviews and Ratings

LiveHelpNow

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 6.5 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A
LiveHelpNow	Score 8.8 out of 10	N/A	LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.	$21 per month

Pricing

ApexChat

LiveHelpNow

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
ApexChat	LiveHelpNow
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ApexChat	LiveHelpNow
Top Pros	Pro Chat box Pro Multi language Pro Language options	Pro Web traffic Pro Integrations with salesforce Pro Easy for customers
Top Cons	Minus Reporting options Minus Greater flexibility Minus Chat widget	Minus Integration with marketo

Features

ApexChat

LiveHelpNow

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	ApexChat - Ratings	LiveHelpNow 10.0 1 Ratings 23% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	ApexChat - Ratings	LiveHelpNow 10.0 1 Ratings 24% above category average
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	ApexChat	LiveHelpNow
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SAP Service Cloud Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ApexChat	LiveHelpNow
Likelihood to Recommend	7.6 (2 ratings)	9.5 (2 ratings)

User Testimonials
	ApexChat	LiveHelpNow
Likelihood to Recommend	ApexChat For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution. Incentivized Justin Shook Director of Social Media and Reputation Read full review	LiveHelpNow It's great for sales, customer service, and tech support. Incentivized Verified User Anonymous Read full review
Pros	ApexChat Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	LiveHelpNow Great visibility into web traffic and visitors to our website Great integrations with Salesforce.com and ZenDesk Fantastic analytics on user activity Incentivized Daniel Gotlieb Director, Inside Sales Read full review
Cons	ApexChat Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review	LiveHelpNow None at this time. Incentivized Verified User Anonymous Read full review
Alternatives Considered	ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	LiveHelpNow No answers on this topic
Return on Investment	ApexChat Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review	LiveHelpNow LiveHelpNow is a very affordable source for acquiring leads Incentivized Daniel Gotlieb Director, Inside Sales Read full review
ScreenShots