ApexChat vs. LiveHelpNow

For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.

Incentivized

LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!

Incentivized

• Great chat box designs on website.
• Great backend support.
• Multi-language options.

Incentivized

• Easy for customers to reach out.
• Best for short quick answers.
• Easy for staff to use.

Incentivized

• Updated UI
• Additional reporting options
• Greater flexibility in chat widget appearance and size

Incentivized

• Needs better integration with Marketo

Incentivized

ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.

Incentivized

• Increased lead flow
• Chat conversion improved
• Not scalable due to lack of features

Incentivized

• The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.

Incentivized