ApexChat vs. LiveHelpNow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ApexChat
Score 4.1 out of 10
N/A
ApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A
LiveHelpNow
Score 8.0 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Pricing
ApexChatLiveHelpNow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApexChatLiveHelpNow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
ApexChatLiveHelpNow
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ApexChat
-
Ratings
LiveHelpNow
8.0
1 Ratings
1% below category average
Organize and prioritize service tickets00 Ratings8.01 Ratings
Expert directory00 Ratings8.01 Ratings
Subscription-based notifications00 Ratings8.01 Ratings
ITSM collaboration and documentation00 Ratings8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
ApexChat
-
Ratings
LiveHelpNow
10.0
1 Ratings
24% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
ApexChat
-
Ratings
LiveHelpNow
8.8
2 Ratings
11% above category average
Customer portal00 Ratings8.01 Ratings
IVR00 Ratings8.01 Ratings
Social integration00 Ratings8.02 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
ApexChatLiveHelpNow
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Front
Front
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ApexChatLiveHelpNow
Likelihood to Recommend
7.6
(2 ratings)
8.0
(3 ratings)
User Testimonials
ApexChatLiveHelpNow
Likelihood to Recommend
ApexChat
For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution.
Read full review
LiveHelpNow
LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
Read full review
Pros
ApexChat
  • Great chat box designs on website.
  • Great backend support.
  • Multi-language options.
Read full review
LiveHelpNow
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
Read full review
Cons
ApexChat
  • Updated UI
  • Additional reporting options
  • Greater flexibility in chat widget appearance and size
Read full review
LiveHelpNow
  • Needs better integration with Marketo
Read full review
Alternatives Considered
ApexChat
ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ.
Read full review
LiveHelpNow
No answers on this topic
Return on Investment
ApexChat
  • Increased lead flow
  • Chat conversion improved
  • Not scalable due to lack of features
Read full review
LiveHelpNow
  • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
Read full review
ScreenShots