Likelihood to Recommend
As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.
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Catchpoint is well suited for various scenarios where monitoring and maintaining service performance is crucial. Here are some specific examples: 1. E-commerce Websites: Catchpoint is highly effective for monitoring the performance of e-commerce websites, where even a slight drop in response time can result in significant revenue loss. By continuously monitoring key transactional paths, Catchpoint helps identify performance bottlenecks, such as slow page load times, checkout issues, or payment gateway errors, allowing businesses to promptly resolve them and provide a seamless shopping experience. 2. Content Delivery Networks (CDNs): CDNs play a vital role in delivering website content efficiently. Catchpoint can monitor CDN performance by measuring cache-hit ratios, delivery speeds, and response times from different geographic locations. This helps CDN providers ensure optimal content distribution and quickly identify any issues that may impact content delivery across the network. 3. SaaS Applications: Catchpoint is valuable for monitoring the availability and performance of Software-as-a-Service (SaaS) applications. It helps SaaS providers monitor service uptime, response times, and API availability to ensure that customers can access the application and its functionalities reliably. Catchpoint's alerts can promptly notify providers of any service disruptions, enabling them to minimize downtime and maintain a high level of customer satisfaction. While Catchpoint is highly suitable for monitoring a wide range of services, there are certain scenarios where it may be less appropriate: 1. Local Network Monitoring: Catchpoint primarily focuses on external monitoring from various locations worldwide. It may not be the best choice for monitoring internal network performance or detecting issues within a closed local network environment. For such cases, other network monitoring tools that specialize in internal network monitoring may be more suitable. 2. Resource-Constrained Environments: Catchpoint's monitoring requires dedicated resources for deploying monitoring nodes across different locations. In resource-constrained environments, where limited infrastructure or budget may hinder deploying multiple monitoring nodes, alternative monitoring solutions that offer more lightweight or cost-effective options could be considered. In summary, Catchpoint excels in scenarios where external monitoring, performance optimization, and user experience are critical. It may be less appropriate for internal network monitoring or resource-constrained environments that require more specialized or cost-effective solutions.
Read full review Pros Auto alerts trigger if any issue is identified Graphical representation of the health of applications Good product support from the team Read full review Global Monitoring: Catchpoint offers an extensive network of monitoring locations worldwide, allowing organizations to simulate user experiences from different geographical regions. This capability helps identify performance variations based on location, ensuring a consistent and optimal experience for users across the globe. Alerting and Root Cause Analysis: Catchpoint offers robust alerting mechanisms that notify organizations when performance thresholds are exceeded or anomalies occur. These alerts enable prompt incident response and troubleshooting. Catchpoint's root cause analysis capabilities help identify the underlying causes of performance issues by analyzing network conditions, DNS resolutions, server responses, or content delivery problems. Read full review Cons It's very clunky. Infrastructure is large and very difficult to upgrade. SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins. Update: they now offer federated logins It filled a gap in monitoring for us, but we're looking to move on. Read full review The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense Read full review Likelihood to Renew
We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.
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we are heavily dependent catchpoint system for the following functions
* Detect end-user availability/performance-related problems * Ensures
service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels Read full review Usability
As per my experience while using it. Thanks!
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It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
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Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.
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Catchpoint's customer support has been very impressive. They are always available when we needed help with setting up any tests that may also include help with scripting. They held an in-person workshop in our office to help train our internal resources with the scripting, dashboards, and metrics.
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Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.
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very easy to implement as the product is user-friendly
Read full review Alternatives Considered
We were using different monitoring tools for different requirements (e.g.,Nagios and
for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.
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Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Read full review Return on Investment My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage. Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue. Read full review The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken. Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay Read full review ScreenShots