What users are saying about

Site24x7

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7 Ratings
2 Ratings
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Score 4.7 out of 101

Site24x7

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7 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

Apica WebPerformance

It's a good starter solution, but it was difficult to maintain. Often, the vendor wanted to use us as a guinea pig for upgrades and then writing the upgrade document based on what they found/broke/etc with our environment. I prefer late adopter.
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Site24x7

Site24x7, in particular, its website monitoring is suited to a small company with a small scale web backend with basic functionality. For large scale enterprise companies, it's worth spending the extra and going with a higher end solution. If you want support, then look away now. Despite the negativity, when it works, it does actually work well and does provide accurate data.
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Pros

  • It is an easy-to-use product and you can build out checks with Firefox Selenium IDE (no longer supported). A good measure of availability.
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  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates profile photo

Cons

  • It's very clunky. Infrastructure is large and very difficult to upgrade.
  • SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
  • It filled a gap in monitoring for us, but we're looking to move on.
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  • The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution.
  • The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks.
  • There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording.
  • Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.
Rob Bates profile photo

Alternatives Considered

Seemed to work well, but we didn't want to do a long renewal. Other products are maturing and better integrated with our systems. It works for now, but we're looking to replace it.
No photo available
Simply put, AlertSite from Smartbear is a great product, with top-notch functionality. However, the cost of the platform when using multi-step transactions is incredibly pricey and the cost does not scale well when you want to increase your monitoring. Site24x7 alleviates the cost somewhat, however, you do get what you pay for, and the functionality is not on the same level as AlertSite. Pingdom, is a good, clean product, but it is not suitable for multi-step location-based website monitoring and it needs development before it can slide in with some of the big suppliers. Having evaluated Uptrends, we actually found their sales staff to be forceful and pushy, constantly trying to call us and email us, even after we had put an end to the trial. Site24x7 was the best product in a line of suitors.
Rob Bates profile photo

Return on Investment

  • Got visibility into availability other than relying on just canary pages.
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  • Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds).
  • We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions.
  • The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.
Rob Bates profile photo

Pricing Details

Apica WebPerformance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Apica WebPerformance Editions & Modules
Apica WebPerformance
Additional Pricing Details

Site24x7

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*
1.  monitors
Site24x7 Editions & Modules
Site24x7
Edition
Starter
$91
Pro
$352
Classic
$893
Elite
$2254
Enterprise
$4495
Enterprise Plus Web
$8996
1. 10 monitors
2. 40 Monitors
3. 100 Monitors
4. 250 Monitors
5. 500 Monitors
6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.