What users are saying about
34 Ratings
84 Ratings
34 Ratings
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Score 9.1 out of 100
84 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Apigee Edge

Apigee has been great when managing the quota based access to the APIs. It is really good and suitable when considering proxying the in-house server endpoints access with the way it provides security with API Key validation and OAuth.
Srinivas Rao Cheeti | TrustRadius Reviewer

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

API Management

Apigee Edge
8.0
Twilio
API access control
Apigee Edge
9.0
Twilio
Rate limits and usage policies
Apigee Edge
9.0
Twilio
API usage data
Apigee Edge
8.0
Twilio
API user onboarding
Apigee Edge
8.0
Twilio
API versioning
Apigee Edge
4.0
Twilio
Usage billing and payments
Apigee Edge
8.0
Twilio
API monitoring and logging
Apigee Edge
10.0
Twilio

Contact Center Software

Apigee Edge
Twilio
8.8
Agent dashboard
Apigee Edge
Twilio
9.3
Validate callers
Apigee Edge
Twilio
9.3
Outbound response
Apigee Edge
Twilio
8.4
Call forwarding
Apigee Edge
Twilio
8.0
Warm transfer
Apigee Edge
Twilio
6.1
Interactive voice response
Apigee Edge
Twilio
9.3
REST APIs
Apigee Edge
Twilio
9.5
Call scripts
Apigee Edge
Twilio
9.3
Call tracking
Apigee Edge
Twilio
9.3
Multichannel integration
Apigee Edge
Twilio
8.6
CRM software integration
Apigee Edge
Twilio
9.5

Workforce Optimization (WFO)

Apigee Edge
Twilio
10.0
Inbound call routing
Apigee Edge
Twilio
10.0
Recording
Apigee Edge
Twilio
10.0
Quality management
Apigee Edge
Twilio
10.0
Call analytics
Apigee Edge
Twilio
10.0
Historical reporting
Apigee Edge
Twilio
10.0
Live reporting
Apigee Edge
Twilio
10.0
Customer surveys
Apigee Edge
Twilio
10.0
Customer interaction analytics
Apigee Edge
Twilio
10.0

Pros

Apigee Edge

  • Manage user access, we can allow specific access to users based on their need and even customize requests of services based on user requirements.
  • Allow branding, so that SFO can maintain its look and feel but still get the support and functionalities we need from Apigee.
  • Integrates well with other platforms we use.
Astha Karki | TrustRadius Reviewer

Twilio

  • Easy implementation. Just a few lines of code.
  • Custom numbers for area codes (we have one in each different city).
  • Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
  • Good overview dashboards to see activity, send rates, and deliverability.
  • Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.
Evan Laird | TrustRadius Reviewer

Cons

Apigee Edge

  • Only one user can be active in a proxy at a time
  • No version control
  • Prohibited from using JSON.stringify on Apigee objects (tokens)
  • Debugging is difficult
  • Unable to rename or delete policies without bumping revision
  • Why would anyone give a js policy one name, display name something else, and script a different name?
  • 'Trace' limited to only 20 transactions
  • UI allows users to add target servers, but users must utilize the api to turn on SSL.
  • I'm sure there's more, they just aren't coming to mind right now.
  • Apigee forgets (expires?) your password at random intervals without notice. Every few weeks, or days, sometimes even three times in one day, I'll attempt to login to Apigee and my password will be 'wrong'. I've reset my password and Apigee still claims it's wrong. I've had to reset my password three times before it finally let me log back in.
Tim Gragg | TrustRadius Reviewer

Twilio

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apigee Edge

Apigee Edge 9.0
Based on 1 answer
I am not the one deciding whether to use apigee or not really. But personally, I would recommend the use of it as developing APIs on it is easy. And as a mediator between backend servers, we could easily modify request and responses in it without touching any backend code while having a centralize gateway to access our backend APIs too.
Joshua Cariño | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Usability

Apigee Edge

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.0
Based on 1 answer
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
Anonymous | TrustRadius Reviewer

Support Rating

Apigee Edge

Apigee Edge 6.0
Based on 1 answer
Quite hard to get support, at least on the coding side, when we encounter blockers. But general concerns, they would schedule a call to you for them to get a whole picture of your concern. Albeit in my experience, bad really as they haven't replied about the progress, but otherwise seems to have been fixed.
Joshua Cariño | TrustRadius Reviewer

Twilio

Twilio 7.3
Based on 14 answers
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Apigee Edge

Somewhere in the middle. Based on its current offerings and subscription model
Anonymous | TrustRadius Reviewer

Twilio

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
Jeff Eaton | TrustRadius Reviewer

Return on Investment

Apigee Edge

  • Unruly, difficult to maintain, unable to test, difficult to troubleshoot and debug. Every ticket that requires Apigee work increases stress and anxiety.
Tim Gragg | TrustRadius Reviewer

Twilio

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
Anonymous | TrustRadius Reviewer

Pricing Details

Apigee Edge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apigee Edge Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Editions & Modules

Edition
Local Calls$0.0131
Toll-Free Calls$0.0131
Browser / App Calls$0.0401
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apigee Edge
10.0
Twilio
8.6

Likelihood to Renew

Apigee Edge
9.0
Twilio

Usability

Apigee Edge
Twilio
9.0

Support Rating

Apigee Edge
6.0
Twilio
7.3

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