What users are saying about
This review does not include a rating.
90 Ratings
This review does not include a rating.
90 Ratings
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Score 8 out of 100

Attribute Ratings

    Likelihood to Recommend

    Aplos Nonprofit Software

    N/A
    0 Ratings
    9.9

    Blackbaud CRM

    99%
    27 Ratings

    Likelihood to Renew

    Aplos Nonprofit Software

    N/A
    0 Ratings
    6.4

    Blackbaud CRM

    64%
    7 Ratings

    Availability

    Aplos Nonprofit Software

    N/A
    0 Ratings
    9.0

    Blackbaud CRM

    90%
    2 Ratings

    Support Rating

    Aplos Nonprofit Software

    N/A
    0 Ratings
    6.3

    Blackbaud CRM

    63%
    16 Ratings

    Likelihood to Recommend

    Aplos Software

    No answers on this topic

    Blackbaud

    Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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    Pros

    Aplos Software

    No answers on this topic

    Blackbaud

    • Managing a large development/fundraising team's goals and outcomes
    • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
    • Layers of security that enable user groups to get what they need and nothing more
    • Reporting! Reporting! Reporting!
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    Cons

    Aplos Software

    No answers on this topic

    Blackbaud

    • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
    • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
    • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
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    Pricing Details

    Aplos Nonprofit Software

    Starting Price

    Editions & Modules

    Aplos Nonprofit Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Blackbaud CRM

      Starting Price

      Editions & Modules

      Blackbaud CRM editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Aplos Software

        No answers on this topic

        Blackbaud

        We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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        Support Rating

        Aplos Software

        No answers on this topic

        Blackbaud

        It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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        Alternatives Considered

        Aplos Software

        No answers on this topic

        Blackbaud

        Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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        Return on Investment

        Aplos Software

        No answers on this topic

        Blackbaud

        • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
        • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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