What users are saying about
This review does not include a rating.
83 Ratings
This review does not include a rating.
83 Ratings
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Score 7 out of 100

Likelihood to Recommend

Aplos Nonprofit Software

No answers on this topic

Blackbaud CRM

If you want a "catch all" program that offers a little bit of everything, [Blackbaud CRM is] considered "affordable" by some market standards that offers a little bit of everything. That being said, none of the tools it offers are perfect (or even generally user friendly). The backend is notoriously challenging for admin who have to do a lot of workarounds for basic functions like list management and campaigns. Blackbaud bought up several other companies to combine their services, but few products work well. They've slowly been letting some services go to focus on the main CRM options but in all the years we used it this has been a struggle compared to competitors who offered one aspect of the [Blackbaud CRM] and did it better.
Rose Grant | TrustRadius Reviewer

Pros

Aplos Nonprofit Software

No answers on this topic

Blackbaud CRM

  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
Ashley Milton | TrustRadius Reviewer

Cons

Aplos Nonprofit Software

No answers on this topic

Blackbaud CRM

  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
Wendy Johnson | TrustRadius Reviewer

Likelihood to Renew

Aplos Nonprofit Software

No score
No answers yet
No answers on this topic

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

Support Rating

Aplos Nonprofit Software

No score
No answers yet
No answers on this topic

Blackbaud CRM

Blackbaud CRM 6.5
Based on 15 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

Alternatives Considered

Aplos Nonprofit Software

No answers on this topic

Blackbaud CRM

In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
Salvador Orochena | TrustRadius Reviewer

Return on Investment

Aplos Nonprofit Software

No answers on this topic

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

Pricing Details

Aplos Nonprofit Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aplos Nonprofit Software Editions & Modules

Additional Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud CRM Editions & Modules

Edition
BlackBaud CRM$99.001
  1. Per Month
Additional Pricing Details

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