What users are saying about
6 Ratings
16 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

App Data Room

ADR is a great interactive tool for B2B businesses that sales deals one-on-one with the customer. I don't think it would be well suited for B2C businesses because of the need and cost for individual licenses per user. I would highly recommend this tool to B2B companies that practice traditional sales with a technological edge.
No photo available

Bloomfire

Bloomfire has been terrific for housing and surfacing things like case studies, test results, forms (like expense reports), regularly updated documentation, brand and style guides, and more. The only place we've experienced frustration is when the documentation is highly technical, but Bloomfire links out to external sources well and is easy to navigate. So we've used it to create context around the technical documentation and then linked to the original sources or the person in the company who is the expert on that documentation.
Jess Hutton profile photo

Pros

  • Content Mangement System - Our Marcom department is able to maintain and update the app in real-time and push updates directly to our team without going to an outside vendor. The CMS has a great UI/UX and is easy to use and maintain.
  • What's New Feature - Our sales team can easily see every time we make additions or updates.
  • 3D capabilities - the ability to use animation image sequences on the app really impresses our customers.
  • Support - ADR provides great support.
No photo available
  • The search feature is second to none. This was one of the primary reasons we went with BF. The categorization and tagging increases the ability to find documents quickly and accurately among the vast amount of information we have accessible.
  • The way BF handles the multiple file types and displays them beautifully for our customers and support staff is excellent. The ability to download and/or send links directly to this content is invaluable. No more storing it locally or having out of date documents circulating in the company. Everything is kept current on BF and all employees know this is their first stop when searching for a particular subject.
  • The mobile app is fantastic for providing all the same features of the browser version so our people can always have it at the ready.
Ralph Vanore profile photo

Cons

  • I wish the App UI was the same across all platforms. The app looks different on Windows than iOS.
No photo available
  • When we create new documents and search for them immediately after they do not appear in the search but when you choose the "recent" filter they do. I have reported this to BF in the past but it has not been addressed yet.
  • Occasionally posts will become corrupted and literally disappear from the search altogether yet if you had a direct link to it this still works. Again I have reported this to BF for improvement.
  • User management, especially password reset requests seem to cause issues. Either the reset email is not received or the end user has trouble resetting it and almost always asks us, the admins, to assist. It would be good to have the ability to reset passwords on our own for the user.
  • Members cannot be deleted only deactivated. We would like to be able to purge the deactivated members and simplify our list of users.
Ralph Vanore profile photo

Likelihood to Renew

App Data Room9.0
Based on 1 answer
App Data Room has been instrumental in allowing our sale representatives to present up-to-date and innovative marketing collateral to potential customers. A second value add is that our Marketing Department is able to create and upload the most current material to the app so that our sales representatives have access to the most up-to-date information to present to our customers.
Stan Pflueger profile photo
Bloomfire5.5
Based on 2 answers
I am with a different employer now days where training is not part of my job description. If I ever found myself doing E-Learning again, Bloomfire would be the first interface I would recommend.
Nathan Hone profile photo

Usability

App Data Room10.0
Based on 1 answer
Overall, the App Data Room product is easy to use. Our Marketing Department is able to quickly upload updated and new material once they create the documents. Users are able to quickly find material filed by subject matter. Once the appropriate material is located, it can be presented on their iPad and emailed to prospective customers who indicate interest in the products.
Stan Pflueger profile photo
Bloomfire6.0
Based on 1 answer
Post and search are easy, but general organization is non-intuitive
No photo available

Support

App Data Room9.0
Based on 1 answer
The few support requests that we have submitted have been resolved within 2 business days. The App Data Room staff has also been responsive to suggestions from our staff to upgrade the product - specifically in the area of analytics.
Stan Pflueger profile photo
No score
No answers yet
No answers on this topic

Implementation

App Data Room10.0
Based on 1 answer
No, key insights. Implementation was easy. The App Data Room staff hosted initial training sessions for our support personnel, and then these support persons conducted training and support sessions for our users.
Stan Pflueger profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We've used custom developed tools in the past but the upfront cost is very high and the solution we had was very costly to update. We did not have a CMS previously so real-time updates were unheard of. App Data Room has all of the features we previously had plus so much more.
No photo available
This was really our first foray into the knowledge base and document management. We did review some other solutions like Zendesk and Confluence but ultimately the categorization and search of Bloomfire sold us on it.
Ralph Vanore profile photo

Return on Investment

  • I don't have any hard numbers. But all I get are good reviews and compliments from our sales team and customers who interact with ADR.
No photo available
  • We no longer have to take time out of our day for calls to provide support documentation or other assets to our customers and sales team.
  • In the past where we would have to update items in multiple locations on our local network or online we now only do once. I can have my assistant update our content on Bloomfire quickly and accurately and subsequently update all instances of this content in its many forms.
  • The main negative aspect of Bloomfire is the cost. While it is a fantastic product, our user base grows yearly and very soon BF may price itself out of range for us. Internally we share a few user licenses to reduce this cost somewhat. It helps that not all users need constant access.
Ralph Vanore profile photo

Screenshots

Pricing Details

App Data Room

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Bloomfire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details