What users are saying about
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 19 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Attribute Ratings
- Inbenta Enterprise Search is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.7
Appcues
77%
7 Ratings
8.0
Inbenta Enterprise Search
80%
1 Rating
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
Marketing Associate
Mercer-MettlInformation Technology and Services, 501-1000 employees
Inbenta Enterprise Search
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesPros
Appcues
- As a whole, Appcues is very easy to use.
- You can build templates to easily style future modal windows and tooltips.
- They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
Director of Marketing
Breeze Church ManagementNon-profit Organization Management, 11-50 employees
Inbenta Enterprise Search
- Fairly easy to use interface.
- Quick to onboard new users, both in terms of access as well as training.
- The NLP-based semantic search feature is quite impressive.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesCons
Appcues
- We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
- Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
- The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Customer Success Manager
KindfulNon-Profit Organization Management, 1-10 employees
Inbenta Enterprise Search
- It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
- The documentation and online forums are bare minimum.
- Quite buggy when working with multiple sources.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesPricing Details
Appcues
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Appcues Editions & Modules
Edition
Essentials | $2991 |
---|---|
Growth | $8792 |
Enterprise | Contact sales team |
- per month/billed monthly
- per month/billed annually
- none
Additional Pricing Details
—Inbenta Enterprise Search
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
—Inbenta Enterprise Search Editions & Modules
—
Additional Pricing Details
Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
Product Manager
GooderaInformation Technology & Services, 201-500 employees
Inbenta Enterprise Search
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesReturn on Investment
Appcues
- Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
- Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Inbenta Enterprise Search
- Enabled our developers to quickly deploy changes to the search model.
- NLP-powered semantic search feedback provides good actionable insights.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employees