Appcues vs Inbenta Enterprise Search

• Implement application/feature/release tours for web applications.
• Make changes directly on production without the need to stage them in Dev or QA.
• Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.

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• Fairly easy to use interface.
• Quick to onboard new users, both in terms of access as well as training.
• The NLP-based semantic search feature is quite impressive.

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• We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
• Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
• The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

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• It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
• The documentation and online forums are bare minimum.
• Quite buggy when working with multiple sources.

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• We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
• Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
• Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.

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• Enabled our developers to quickly deploy changes to the search model.
• NLP-powered semantic search feedback provides good actionable insights.

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