Appcues vs. involve.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 9.1 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
involve.ai
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.N/A
Pricing
Appcuesinvolve.ai
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Appcuesinvolve.ai
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Appcuesinvolve.ai
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Appcues
-
Ratings
involve.ai
9.5
2 Ratings
10% above category average
API00 Ratings9.42 Ratings
Integration with Salesforce.com00 Ratings9.62 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Appcues
-
Ratings
involve.ai
9.6
2 Ratings
10% above category average
Product usage00 Ratings9.62 Ratings
Help desk / support tickets00 Ratings9.62 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Appcues
-
Ratings
involve.ai
9.2
2 Ratings
10% above category average
Customer profiles00 Ratings9.42 Ratings
Automated workflow00 Ratings9.42 Ratings
Customer health scoring00 Ratings9.62 Ratings
Customer segmentation00 Ratings8.62 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Appcues
-
Ratings
involve.ai
8.6
2 Ratings
4% above category average
Customer health trends00 Ratings9.62 Ratings
Engagement analytics00 Ratings9.22 Ratings
Revenue forecasting00 Ratings6.41 Ratings
Dashboards00 Ratings9.22 Ratings
Best Alternatives
Appcuesinvolve.ai
Small Businesses
Pendo.io
Pendo.io
Score 8.2 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Appcuesinvolve.ai
Likelihood to Recommend
7.7
(7 ratings)
8.8
(2 ratings)
User Testimonials
Appcuesinvolve.ai
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
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involve.ai
Customer health monitoring Identifying growth opportunities Identifying churn risk Developing CS playbooks based on health score
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Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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involve.ai
  • Task management
  • Team workflows
  • Insights around churn risk
  • Upsell opportunities
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Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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involve.ai
  • GMAIL integration
  • More than surface level insights
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Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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involve.ai
involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator.
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Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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involve.ai
  • Company focus on customer health & holistic view
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ScreenShots

involve.ai Screenshots

Screenshot of There is no early warning system for predicting “red/yellow/green” customers. It is hard to predict in advance which customers will churn and which ones will buy more products.Screenshot of You have strong relationships with your large enterprise customers but have much higher churn with your small and medium businesses.Screenshot of Your customer health is very dependent on what your account manager last heard or remembered.Screenshot of Data-driven Customer Health Scoring Dashboard