Appcues vs. SurveyLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 8.8 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
SurveyLab
Score 9.7 out of 10
N/A
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A
Pricing
AppcuesSurveyLab
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcuesSurveyLab
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppcuesSurveyLab
Top Pros
Top Cons

No answers on this topic

Features
AppcuesSurveyLab
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Appcues
-
Ratings
SurveyLab
8.5
1 Ratings
10% above category average
Survey templates00 Ratings7.31 Ratings
Themes00 Ratings9.11 Ratings
Custom logo/branding00 Ratings9.11 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Appcues
-
Ratings
SurveyLab
8.8
1 Ratings
3% above category average
Changes to live survey00 Ratings9.11 Ratings
Question design help00 Ratings8.21 Ratings
Multiple question types00 Ratings9.11 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Appcues
-
Ratings
SurveyLab
9.1
1 Ratings
10% above category average
Survey logic flexibility00 Ratings9.11 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Appcues
-
Ratings
SurveyLab
8.5
1 Ratings
4% above category average
Response tracking00 Ratings7.31 Ratings
Data export00 Ratings8.21 Ratings
Standard reports00 Ratings9.11 Ratings
Custom reports00 Ratings9.11 Ratings
Analytics00 Ratings9.11 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Appcues
-
Ratings
SurveyLab
8.6
1 Ratings
3% above category average
Access controls00 Ratings8.21 Ratings
Compliance00 Ratings9.11 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Appcues
-
Ratings
SurveyLab
9.1
1 Ratings
13% above category average
Vendor-offered crowdsourcing00 Ratings9.11 Ratings
Respondent restrictions00 Ratings9.11 Ratings
Best Alternatives
AppcuesSurveyLab
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Score 9.5 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
Qualaroo
Qualaroo
Score 8.3 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
DocuWare
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesSurveyLab
Likelihood to Recommend
7.7
(7 ratings)
9.1
(1 ratings)
User Testimonials
AppcuesSurveyLab
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
Read full review
7 Points Ltd.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review
Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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7 Points Ltd.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review
Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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7 Points Ltd.
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
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Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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7 Points Ltd.
Read full review
Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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7 Points Ltd.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Read full review
ScreenShots

SurveyLab Screenshots

Screenshot of Dashboard ViewScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of