Appcues vs. Spekit

It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.

Incentivized

Good situation: when you have way too many tools hosting content, Spekit is great at bringing everything together so I don't need to remember where things are hosted. I just need to know ish how to search. Bad: I feel like it still doesn't help people discover content nearly as much. The nice thing about a Confluence or other systems like that is that there are resources right in front of you, VS having to know what to search for. Also, I hate the extension, stop cluttering up Gmail.

Incentivized

• As a whole, Appcues is very easy to use.
• You can build templates to easily style future modal windows and tooltips.
• They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.

Incentivized

• Spekit is quick and easy to install and start using.
• Spekit's customer support is second to none.
• Spekit offers a lot of flexibility for users to customize for particular situations.

• We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
• Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
• The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

Incentivized

• Wish it was easier to insert hyperlinks.
• Wish changes could be made once and duplicated to related pages.
• Would be nice to rearrange Speks on a user level.
• Do not seem to be able to share specific Speks.

Incentivized

It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.

Incentivized

Spekit is fine, I just feel like it doesn't have the world's best upfront organizational tool. I like Atlassian Confluence due to the ability to have pages and have an organized thought. That does take significantly more effort to keep it organized and up to date which everyone doesn't really want to have. On the flip side, Spekit does have a great search tool, which is a lot like other enterprise search tools, this one just happens to be used by the sales team. Overall, I'm a fan, except for their chrome extension - stop invading my space.

Incentivized

• Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
• Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.

Incentivized

• I've only been in my position for a brief while, so I'm not sure yet.
• I know it's helped longer tenured members of my team do very well!

Incentivized