What users are saying about
8 Ratings
10 Ratings
8 Ratings
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Score 8 out of 100
10 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Appcues

Appcues works well for building in-app walkthroughs, modal windows to pop up information to users, and collect feedback from users. It's very easy to use, but it can be cumbersome at times and you do run into roadblocks that force you to create workarounds. For more purposes Appcues works great.
Tim Aderman | TrustRadius Reviewer

Spekit

If you are using Salesforce and have any kind of processes in place, you need Spekit. If you are a fast growing company with new team members coming on board often, you need Spekit. If you have simply avoided documenting your Salesforce Org because doing so is time consuming and a real pain, you REALLY need Spekit!
Eric Dreshfield (He/Him) | TrustRadius Reviewer

Pros

Appcues

  • Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
  • Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
  • Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.
Jared DeLong | TrustRadius Reviewer

Spekit

  • Centralized hub of information.
  • Updated design makes me feel like I'm using a tool from this century.
  • Easy search functionality: I can easily find the topic I'm looking for using a few keywords.
Joslyn Murray | TrustRadius Reviewer

Cons

Appcues

  • There are certain limitations of where tooltips can be placed, depending on the application is built.
  • The way 'appcues' are organized in the management console can be a little more user-friendly.
Juan Palma | TrustRadius Reviewer

Spekit

  • Wish it was easier to insert hyperlinks.
  • Wish changes could be made once and duplicated to related pages.
  • Would be nice to rearrange Speks on a user level.
  • Do not seem to be able to share specific Speks.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Appcues

One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge plus to us. We also found Appcues to be easier than many of the other products out there, which meant less time training new employees how to use it.
Tim Aderman | TrustRadius Reviewer

Spekit

Wasn't my decision!
Anonymous | TrustRadius Reviewer

Return on Investment

Appcues

  • We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
  • Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
  • Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Jared DeLong | TrustRadius Reviewer

Spekit

  • I've only been in my position for a brief while, so I'm not sure yet.
  • I know it's helped longer tenured members of my team do very well!
Greg Roland | TrustRadius Reviewer

Screenshots

Pricing Details

Appcues

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appcues Editions & Modules

Edition
Essentials$2991
Growth$8792
EnterpriseContact sales team
  1. per month/billed monthly
  2. per month/billed annually
Additional Pricing Details

Spekit

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spekit Editions & Modules

Additional Pricing Details

Add comparison