TrustRadius

Appcues vs. Tango.us

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 7.4 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
Tango.us
Score 7.8 out of 10
N/A
Tango.us enables users to make how-to guides and documentation by automatically generating how-to guides while the user works. The user can walk through any process as normal, and Tango automatically turns those steps into a how-to guide that can be shared with others to show how it’s done.N/A
Pricing
AppcuesTango.us
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
AppcuesTango.us
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AppcuesTango.us
Best Alternatives
AppcuesTango.us
Small Businesses
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Score 8.5 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesTango.us
Likelihood to Recommend
7.7
(7 ratings)
10.0
(1 ratings)
User Testimonials
AppcuesTango.us
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
TP
Tanish Pruthi
Marketing Associate
Read full review
Tango Technology, Inc (Tango.us)
10 out of 10 recommend! Tango.us has changed the game for the ease of creating, updating, and sharing SOP & Knowledge Base articles for our team. The reduction in time in creating these, the capabilities and ease of creating them, and the sharing options have drastically improved the speed, professionalism, and upkeep of these for our organization.
Brad Hackett | TrustRadius Reviewer
Brad Hackett
Director of Customer Experience
Read full review
Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
Tim Aderman | TrustRadius Reviewer
Tim Aderman
Director of Marketing
Read full review
Tango Technology, Inc (Tango.us)
No answers on this topic
Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Jared DeLong | TrustRadius Reviewer
Jared DeLong
Customer Success Manager
Read full review
Tango Technology, Inc (Tango.us)
No answers on this topic
Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
AD
Aishik Dhar
Product Manager
Read full review
Tango Technology, Inc (Tango.us)
No answers on this topic
Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
JP
Juan Palma
Software Development Manager
Read full review
Tango Technology, Inc (Tango.us)
No answers on this topic
ScreenShots