AppDynamics vs. ConnectWise RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppDynamics
Score 8.2 out of 10
N/A
AppDynamics is an APM and Mobile APM program, with application mapping and predictive capabilities. These capacities enable automated remediation and code-level diagnostics in real time. It can be deployed on-premise or as a SaaS.N/A
ConnectWise RMM
Score 7.9 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Pricing
AppDynamicsConnectWise RMM
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
AppDynamicsConnectWise RMM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AppDynamicsConnectWise RMM
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
AppDynamics
8.4
59 Ratings
10% above category average
ConnectWise RMM
-
Ratings
Application monitoring9.359 Ratings00 Ratings
Database monitoring7.758 Ratings00 Ratings
Threshold alerts9.058 Ratings00 Ratings
Predictive capabilities7.757 Ratings00 Ratings
Application performance management console8.857 Ratings00 Ratings
Collaboration tools7.947 Ratings00 Ratings
Server availability and performance monitoring8.430 Ratings00 Ratings
Server usage monitoring and capacity forecasting8.729 Ratings00 Ratings
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AppDynamicsConnectWise RMM
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Score 9.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AppDynamicsConnectWise RMM
Likelihood to Recommend
8.8
(59 ratings)
7.4
(7 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Support Rating
8.1
(6 ratings)
-
(0 ratings)
User Testimonials
AppDynamicsConnectWise RMM
Likelihood to Recommend
Cisco
Platforms for software as a service (SaaS) frequently cater to a large number of users with a variety of needs and usage patterns. Because AppDynamics offers multi-tenant monitoring capabilities to track performance across various customer environments, it is a good choice for SaaS platform monitoring. SaaS providers can maximize resource utilization, proactively detect and resolve performance issues, and provide a dependable and consistent user experience for their clients with AppDynamics.
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ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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Pros
Cisco
  • AppDynamics delves deeply into traceability and profiling at the code level. By identifying and refactoring any hidden performance hogs in our code, we can directly observe the performance improvements.
  • AppDynamics provides real-time dashboards and in-depth insights into each layer of the application stack, lifting the curtain on performance.
  • AppDynamics gives us the ability to proactively detect and resolve performance issues. We are able to keep things running smoothly for our users and stop outages.
  • We can monitor stability and performance prior to, during, and following releases with AppDynamics, which helps to minimize regression risks and facilitate smooth rollouts.
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ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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Cons
Cisco
  • Improving the clarity and comprehensiveness of the documentation could benefit users. Clearer documentation ensures that users can make the most of all the functionalities
  • Leverages AI and machine learning for intelligent insights, aiding in issue identification and prediction.
  • Competitive, with AI-driven features becoming increasingly common in APM solutions.
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ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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Likelihood to Renew
Cisco
its working for us, we are familiar and comfortable with the tool and its proven valuable/indispensable in helping evaluate our code.
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ConnectWise
No answers on this topic
Support Rating
Cisco
AppDynamics has its own community site that includes forums and a knowledge base. On the forums, you can converse with other members of the community and ask technical questions as you have them. Though this forum isn’t filled with people there are active members for you to gain some valuable insights.
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ConnectWise
No answers on this topic
Alternatives Considered
Cisco
It is distinguished from these programs because the platform provides visualizations of application processes, showing the interplay between various parts and services. Understanding the architecture of complicated apps and finding their weak spots is greatly aided by this.
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ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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Return on Investment
Cisco
  • AppDynamics has played a pivotal role in optimizing our applications for a seamless user experience. The proactive monitoring and quick issue resolution have translated into improved user satisfaction and increased retention rates.
  • The initial cost and effort associated with implementing AppDynamics might be considered a negative impact, particularly for organizations with budget constraints. However, the long-term benefits have justified this initial investment.
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ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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