49 Ratings
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Score 7.4 out of 101
Top Rated
26 Ratings
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Score 6.1 out of 101

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Likelihood to Recommend

AppDynamics

We execute various types of performance testing such as load testing, stress testing, endurance testing, and spike testing on the daily basis in various environments. It was tough to detect and monitor the performance issues for each type of performance testing, but using AppDynamics, it is possible to create a trend in bottleneck detection. When the performance testing projects integrated with CI/CD pipeline, then the AppDynamics plugin helps a lot. for example, if there is a performance degradation, it allows the job to be failed.
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IBM Watson Customer Experience Analytics

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
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Feature Rating Comparison

Application Performance Management

AppDynamics
7.9
IBM Watson Customer Experience Analytics
Application monitoring
AppDynamics
8.0
IBM Watson Customer Experience Analytics
Database monitoring
AppDynamics
7.5
IBM Watson Customer Experience Analytics
Threshold alerts
AppDynamics
8.3
IBM Watson Customer Experience Analytics
Predictive capabilities
AppDynamics
7.0
IBM Watson Customer Experience Analytics
Application performance management console
AppDynamics
8.3
IBM Watson Customer Experience Analytics
Collaboration tools
AppDynamics
8.0
IBM Watson Customer Experience Analytics

Pros

  • AppDynamics provides an excellent overview of all the interactions between all of your various applications, providing a high-level view of the overall health of the whole application and any interactions or elements that are unhealthy can be seen from here.
  • AppDynamics focusses on Business Transactions, rather than overall application or server performance, meaning you can quickly see if one part of the system is not working as it should, meaning production issues are shown clearly as isolated problems (if they are) rather than overall application health problems.
  • AppDynamics provides excellent functionality with regards to tracing coding exceptions - errors can easily be drilled down to the method or line of code that is problematic.
  • AppDynamics is hugely flexible allowing very fine grained configuration and customisation.
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  • IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
  • The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
  • The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
  • The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.
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Cons

  • It's just so complicated - it takes a while to get to grips with and needs careful thought and planning to get the most out of it. AppDynamics do provide excellent support for this though and will guide you.
  • It doesn't list out enough Database Transactions in the APM licencing model.
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  • The Event Manager can be confusing to use if you aren't in it every day. It takes a few iterations of creating a more complex event for you to be able to get it right.
  • Graphs of transactions/URL hits by hour can be misinterpreted if being shared with others outside of the area. If you run a report or view a graph from early in the hour it may be interpreted as a significant drop in requests.
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Likelihood to Renew

No score
No answers yet
We are a reseller of appdynamics
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IBM Watson Customer Experience Analytics5.7
Based on 6 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
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Alternatives Considered

Appdynamics offered so much more functionality than New Relic, albeit at a more expensive price. The UI was easier to navigate in Appdynamics than in New Relic and it was considerably easier to configure and deploy AppDynamics than New Relic. We had extensive discussions with engineers at AppDynamics and they provided great support in getting us up and running.
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The alternative products mentioned differ wildly.Adobe Analytics is similar to IBM CXA although not as strong for transactional web assets (eStores). In keeping with IBM CXA, integration with Adobe's own suite of products is strong. However, in a heterogeneous environment, this integration does not count. Lucky Orange is a low-cost tool that will facilitate session replay of individual customer journeys. This solution does not scale since no one is going to observe 1,000+ customer interactions to deduce issues or failings. This is not suitable for large web assets.The main reason we chose to work with IBM CXA was the ability to cover analog and digital scenarios by leveraging UBX. This was a major reason for us in designing customer experiences since they are naturally a mix of these two domains.
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Return on Investment

  • Ensures that less buggy code is put into production
  • Quickly finds issues
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  • Positive impact
  • Increase in web sales
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Pricing Details

AppDynamics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Watson Customer Experience Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details