54 Ratings
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Score 7.6 out of 101
46 Ratings
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Score 5.8 out of 101

Likelihood to Recommend

AppDynamics

AppDynamics is clearly well suited for monitoring e-commerce applications and I can see where it adds huge value for organisations with this application. It is less suited as an entire suite for our application but we do get value from the parts of the application which do suit our application.
Rich Mephan profile photo

IBM Watson Customer Experience Analytics

Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site.A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.
Nick Preese profile photo

Feature Rating Comparison

Application Performance Management

AppDynamics
8.1
IBM Watson Customer Experience Analytics
Application monitoring
AppDynamics
8.2
IBM Watson Customer Experience Analytics
Database monitoring
AppDynamics
8.2
IBM Watson Customer Experience Analytics
Threshold alerts
AppDynamics
8.5
IBM Watson Customer Experience Analytics
Predictive capabilities
AppDynamics
6.7
IBM Watson Customer Experience Analytics
Application performance management console
AppDynamics
8.8
IBM Watson Customer Experience Analytics
Collaboration tools
AppDynamics
8.4
IBM Watson Customer Experience Analytics

Pros

AppDynamics

  • A lot of information about your system is provided, performance wise.
  • Clean and intuitive interface and allows users to get information with just one glance.
No photo available

IBM Watson Customer Experience Analytics

  • Speed of searching for web sessions and users. This particular feature seems to impress me the most. When researching incidents where users report to have difficulty on our site, all we need is any of the unique identifiers of a user (email address used, IP address, user id) and we can locate their session(s) almost immediately in TeaLeaf.
  • Multiple conditional events - I really like how we can have events contain already existing events. This helps a great deal if issues being researched become even more complex.
Nick Wade profile photo

Cons

AppDynamics

  • The learning curve is relatively steep due to all the advanced features which my business requires
No photo available

IBM Watson Customer Experience Analytics

  • The Event Manager can be confusing to use if you aren't in it every day. It takes a few iterations of creating a more complex event for you to be able to get it right.
  • Graphs of transactions/URL hits by hour can be misinterpreted if being shared with others outside of the area. If you run a report or view a graph from early in the hour it may be interpreted as a significant drop in requests.
Nick Wade profile photo

Likelihood to Renew

AppDynamics

No score
No answers yet
We are a reseller of appdynamics
No photo available

IBM Watson Customer Experience Analytics

IBM Watson Customer Experience Analytics 5.7
Based on 6 answers
The only reason I"m not using it now is due to some transitions our company is going through. It's an extremely useful product and I hope to start using it again within the next year.
Sherri Kidner profile photo

Alternatives Considered

AppDynamics

Better capability set / there are more 3rd party integrations / appdynamics has a bigger profile
No photo available

IBM Watson Customer Experience Analytics

The alternative products mentioned differ wildly.Adobe Analytics is similar to IBM CXA although not as strong for transactional web assets (eStores). In keeping with IBM CXA, integration with Adobe's own suite of products is strong. However, in a heterogeneous environment, this integration does not count. Lucky Orange is a low-cost tool that will facilitate session replay of individual customer journeys. This solution does not scale since no one is going to observe 1,000+ customer interactions to deduce issues or failings. This is not suitable for large web assets.The main reason we chose to work with IBM CXA was the ability to cover analog and digital scenarios by leveraging UBX. This was a major reason for us in designing customer experiences since they are naturally a mix of these two domains.
Chris Hall profile photo

Return on Investment

AppDynamics

  • With the ability to draw lines of traffic between subsystems we have been able to narrow in on problems very quickly.
  • Being able to see exactly where slow connections are happening, and from multiple sources, has allowed us to focus on a specific subsystem quickly and keep our application performance up for our customers.
  • While the dashboards can be difficult at times to configure, they can provide very useful information for specific portions of our infrastructure.
Tyler Twitchell profile photo

IBM Watson Customer Experience Analytics

  • Tealeaf has contributed signifigantly to our ROI, allowing us to detect problems quickly and find areas of customer struggle.
  • We've used Tealeaf to look at sessions where customers have complained to see what their problem was and how we could resolve it for them.
  • In my previous job at an insurance company, we were able to use Tealeaf sessions to prevent fraud by proving exactly when a policy was entered and what information was provided when policies were purchased.
Sherri Kidner profile photo

Pricing Details

AppDynamics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Watson Customer Experience Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison