AppDynamics vs SolarWinds Pingdom

• Giving a network map of our application that shows where slowdowns are occurring and where network traffic is running into a bottleneck.
• We are able to gather node-specific information that shows the number of sessions a web server or even Redis session statistics.
• We use AppDynamics to give a holistic view of our application allowing us to quickly narrow in on problems.

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• Monitoring as many websites as we can throw at it.
• Customer Service has been extremely great with quick responses and resolution.
• The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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• Price of the AppDynamics is high. But it has many valuable features. This makes it difficult for small businesses to enter.
• Functionality is overkill for most small to midsize businesses (SMBs). When stacking up product units, it can get pricey for enterprises as well.
• With fine granular configs and customizations available, it will also mean that it is very complicated and requires a certain amount of knowledge before we can make full use of all features in the product. Much careful thought and planning is required to get the most of it. Set-up will be longer. One recommendation is for features to be better documented.

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• An easy way to update a mass group of alerts instead of one-by-one edits
• Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

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• AppDynamics isn't cheap, but it definitely helps to ensure our applications and APIs are up and running without issue. The alerting is usually good but occasionally mixed, for example sometimes flagging a single error as a critical issue since the API is usually completely error free.
• The cost saving in terms of trouble shooting and analyzing issues in production is fantastic - to know about issues before they are reported by customers enables you to be proactive in resolving them and ensuring maximum up time for our applications.

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• Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
• Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
• Negative: we still need to rely on our technical team to understand the reports from Pingdom

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