What users are saying about

AppDynamics

40 Ratings
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Score 7.8 out of 101

TrueSight Operations Management

4 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

AppDynamics

AppDynamics is really good for comprehensive application monitoring and alerting, but does carry a learning curve to get the real value out of it.
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TrueSight Operations Management

If you have a large or complex environment then this tool can be the perfect fit. From many types of OS, database, applications and web sites supported out of the box and powerful customization ability, TrueSight can manage the most complex. If you have a simple or small IT shop then this tool suite may be over-kill and not worth the complexity to set up
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Feature Rating Comparison

Application Performance Management

AppDynamics
8.3
TrueSight Operations Management
Application monitoring
AppDynamics
9.3
TrueSight Operations Management
Database monitoring
AppDynamics
7.3
TrueSight Operations Management
Threshold alerts
AppDynamics
8.9
TrueSight Operations Management
Predictive capabilities
AppDynamics
7.4
TrueSight Operations Management
Application performance management console
AppDynamics
8.3
TrueSight Operations Management
Collaboration tools
AppDynamics
8.4
TrueSight Operations Management

Pros

  • AppDynamics presents its information in an easily digestible way to allow as many people as possible to gain the benefits from it.
  • Quick and easy visualisions of problem areas.
  • The ability to delve into each problem and follow through the exact journey from start to finish.
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  • The ability to have a single URL and a consistent user interface for all types of systems keeps training costs down. When we train someone to leverage MS SQL monitoring they just learned everything they need to monitor Windows or Linux.
  • Event management is powerful in TrueSight. We had a solution from another vendor running for one customer to monitor their F5 load balancers and the resulting ticket noise was averaging over 11,000 tickets per month. Within two weeks of moving that to BMC we got the monthly average down to 400 tickets per month.
  • A single agent to manage it all. We have tools from another vendor and to manage an e-commerce server it was common to have to have 3 or 4 separate agents installed to collect everything we needed for monitoring. With TrueSight it all comes from the newly enhanced, streaming, Patrol Agent. Just add Knowledge Modules to the agent (which are remotely deployed and managed) and you can monitor just about anything from a single agent.
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Cons

  • It's just so complicated - it takes a while to get to grips with and needs careful thought and planning to get the most out of it. AppDynamics do provide excellent support for this though and will guide you.
  • It doesn't list out enough Database Transactions in the APM licencing model.
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  • BMC has elected to not build in network monitoring which has always been a problem for us. They do have an excellent partner in Entuity for that but purchasing from a partner means separate contract talks.
  • They are merging in many old products into an every growing TrueSight tool but some tools have seen features dropped on the initial move and then we have to wait for future releases for the features to be added back in.
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Likelihood to Renew

We are a reseller of appdynamics
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Alternatives Considered

AppDynamics was trialled in a shoot-out between New Relic and Dynatrace and just about edged New Relic simply for the ability to drill down to the methods and lines of code in the error monitoring, which is an invaluable feature for a development manager. New Relic Insights provides slightly easier dashboarding and New Relic generally is easier to use, but AppDynamics just came out on top.
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We have done extensive comparisons between the products and some where quickly eliminated for lacking functionality or support for key technologies. The features that really pushed TrueSight to the top over other full suites from CA, ScienceLogic, SolarWinds, HP, Foglight and IBM was a mix of deal-breaking gaps for us in areas including support of iSeries, QoS reporting, integration options to other platforms and advanced analytics with event management
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Return on Investment

  • AppDynamics isn't cheap, but it definitely helps to ensure our applications and APIs are up and running without issue. The alerting is usually good but occasionally mixed, for example sometimes flagging a single error as a critical issue since the API is usually completely error free.
  • The cost saving in terms of trouble shooting and analyzing issues in production is fantastic - to know about issues before they are reported by customers enables you to be proactive in resolving them and ensuring maximum up time for our applications.
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  • The cost of the tool has been a challenge to build into our cost models and still remain competitive. To do this we have to both eliminate other tools that have duplicate features and push automation to improve the labor ratio of the IT support teams.
  • Having a does-it-all monitoring tool has allowed us to bid on new contracts without having to shop and learn for new tools.
  • BMC's constant updates of new technologies allows us to offer services to customers quickly after new technology from big data to cloud to new updates to classic system hits the streets.
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Screenshots

AppDynamics
TrueSight Operations Management

Pricing Details

AppDynamics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TrueSight Operations Management

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details