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3 Ratings
Top Rated
522 Ratings
3 Ratings
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Score 8.6 out of 101
Top Rated
522 Ratings
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Score 7 out of 101

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Likelihood to Recommend

appear.in

Good quality video conferencing with a small group of people.
Hernán Silva profile photo

HipChat

HipChat is best for startups with less than 10 employees, since it's free, where collaboration and constant communication are very important. Since it runs on most of the devices, it reduces the friction of staying connected with the team(s). HipChat can be hosted internally, very few companies provide self-hosted chat applications and most of them are cloud-based. If privacy is your concern, HipChat works very well.Cost goes up with team size in an exponential manner, this is where HipChat doesn't seem very useful for what it was intended for (not sure if this has changed). It's not so fun application when compared with Slack.
Bhargav Nanekalva profile photo

Feature Rating Comparison

Project Management

appear.in
HipChat
7.1
Mobile Access
appear.in
HipChat
7.5
Search
appear.in
HipChat
6.6

Communication

appear.in
HipChat
7.2
Chat
appear.in
HipChat
7.9
Notifications
appear.in
HipChat
7.1
Discussions
appear.in
HipChat
7.4
Surveys
appear.in
HipChat
6.9
Internal knowledgebase
appear.in
HipChat
7.1
Integrates with GoToMeeting
appear.in
HipChat
6.7

File Sharing & Management

appear.in
HipChat
6.7
Video files
appear.in
HipChat
6.6
Audio files
appear.in
HipChat
6.4
Access control
appear.in
HipChat
6.9
Advanced security features
appear.in
HipChat
5.7
Integrates with Google Drive
appear.in
HipChat
7.2
Device sync
appear.in
HipChat
7.4

Pros

  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Hernán Silva profile photo
  • HipChat allows you to quickly see who is online on your team.
  • Sharing screen grabs, links and files is a breeze. Saves a ton of time.
  • Fun icons are a nice way to add humor to your daily conversations.
Charlie Chauvin profile photo

Cons

  • Feature-wise, none that I can think of.
Hernán Silva profile photo
  • I would love to see a place where you can click it and go to an exact date. I've been using this for two years, and some information that I remember takes a long time to scroll back to.
  • I don't use the HipBots that much, I think those could be improved upon or even eliminated.
  • It would be nice to have a place where you could see the members you're associated with in one place. They could list their interests, activities, even pictures. Like social media, only just for your team.
Dody Helgestad profile photo

Likelihood to Renew

appear.in3.6
Based on 1 answer
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva profile photo
HipChat8.4
Based on 3 answers
No answer on this topic is available.

Usability

appear.in9.1
Based on 1 answer
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva profile photo
HipChat7.5
Based on 5 answers
No answer on this topic is available.

Support

No score
No answers yet
No answers on this topic
HipChat7.3
Based on 4 answers
The blog of issues/conversations with HipChat support team is very helpful.
Sara Sayre profile photo

Implementation

No score
No answers yet
No answers on this topic
HipChat8.6
Based on 4 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre profile photo

Alternatives Considered

appear.in was the least expensive alternative at the time my company used it. It included the right set of features for what we needed.
Hernán Silva profile photo
HipChat stacks up really well against Slack. Many of the same features, look and feel and performance. Although we have about half of us on Mac and half on PC and several times we hear complaints of the desktop app not connecting soon after updates are released. Slack also feels more feature rich and offers a few more options like screen sharing and the option to tag/mention/alert users in a conversation that they weren't originally in.
Charlie Chauvin profile photo

Scalability

No score
No answers yet
No answers on this topic
HipChat7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov profile photo

Return on Investment

  • It helped us to connect our team across continents in a very affordable way.
Hernán Silva profile photo
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford profile photo

Pricing Details

appear.in

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
appear.in Editions & Modules
appear.in
Additional Pricing Details

HipChat

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
HipChat Editions & Modules
HipChat
Edition
HipChat Basic
$01
HipChat Plus
$21
1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)