What users are saying about
3 Ratings

Zoom

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Top Rated
612 Ratings
3 Ratings
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Score 8.6 out of 101

Zoom

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Top Rated
612 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

appear.in

Good quality video conferencing with a small group of people.
Hernán Silva profile photo

Zoom

Very good for sales, marketing, and onboarding/training calls with screen shares where you need reliability and ease of use and to keep a recording of the session. Less suited for product demos which will be disseminated by email, it is not a hosting/editing tool.
Matthew Gardner profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

appear.in
Zoom
8.7
High quality audio
appear.in
Zoom
8.9
High quality video
appear.in
Zoom
9.1
Low bandwidth requirements
appear.in
Zoom
8.0

Screen Sharing

appear.in
Zoom
9.0
Desktop sharing
appear.in
Zoom
9.4
Whiteboards
appear.in
Zoom
8.5

Online Meetings / Events

appear.in
Zoom
8.6
Calendar integration
appear.in
Zoom
8.8
Meeting initiation
appear.in
Zoom
8.8
Integrates with social media
appear.in
Zoom
7.8
Record meetings / events
appear.in
Zoom
9.0
Slideshows
appear.in
Zoom
8.8

Online Events Collaboration

appear.in
Zoom
8.6
Live chat
appear.in
Zoom
8.6
Audience polling
appear.in
Zoom
8.6
Q&A
appear.in
Zoom
8.6

Online Events Security

appear.in
Zoom
8.7
User authentication
appear.in
Zoom
8.7
Participant roles & permissions
appear.in
Zoom
8.7
Confidential attendee list
appear.in
Zoom
8.6

Pros

  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Hernán Silva profile photo
  • Video calling - No buffering, automatic adjustment, and very rarely does anyone have to say "can you hear me now?"
  • Audio calling - Perfect and recorded for future review
  • Conference calls - Easy to bring in 10+ parties without any loss in quality
  • Screen sharing - Easy to use, get to choose what window or monitor to share
  • Scheduling - Easy to schedule an event and export to calendar then invite guests
Matthew Gardner profile photo

Cons

  • Feature-wise, none that I can think of.
Hernán Silva profile photo
  • Increase time limit on group meetings to c60mins - (or I could upgrade!)
  • Not as widely known as Skype etc but getting there!
  • Struggle to get a third because the free version is very good & has so much functionality
Vince McConville profile photo

Likelihood to Renew

appear.in3.6
Based on 1 answer
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva profile photo
Zoom9.1
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

appear.in9.1
Based on 1 answer
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva profile photo
Zoom9.0
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

No score
No answers yet
No answers on this topic
Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

No score
No answers yet
No answers on this topic
Zoom8.7
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

appear.in was the least expensive alternative at the time my company used it. It included the right set of features for what we needed.
Hernán Silva profile photo
Zoom is simple, streamlined, and easy to access for me and my clients. Zoom is NOT a website based application which means it has a cleaner look and I think the functionality is much smoother and user-friendly. When I have tried other systems there's always too many instructions, logging in to calls is confusing, or you have to make sure you've found your contacts correctly before beginning
Steena Brown profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • It helped us to connect our team across continents in a very affordable way.
Hernán Silva profile photo
  • Zoom has had a positive impact on my business. For me, there is nothing else like it for what I require. It's easy to use and dependable. Clients truly appreciate having visual contact with me and I find that Zoom is great for relationship building.
Joan Hughes profile photo

Pricing Details

appear.in

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
appear.in Editions & Modules
appear.in
Additional Pricing Details

appear.in More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information