What users are saying about
Top Rated
159 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
8 Ratings
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Score 5.4 out of 101

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Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
No photo available

Feature Rating Comparison

Reporting & Analytics

Appian
Aurea CX Platform
5.3
Dashboards
Appian
Aurea CX Platform
6.0
Standard reports
Appian
Aurea CX Platform
6.0
Custom reports
Appian
Aurea CX Platform
4.0

Process Engine

Appian
Aurea CX Platform
5.8
Process designer
Appian
Aurea CX Platform
6.0
Process simulation
Appian
Aurea CX Platform
7.0
Business rules engine
Appian
Aurea CX Platform
5.0
SOA support
Appian
Aurea CX Platform
5.0
Process player
Appian
Aurea CX Platform
7.0
Model execution
Appian
Aurea CX Platform
5.0

Collaboration

Appian
Aurea CX Platform
4.0
Social collaboration tools
Appian
Aurea CX Platform
4.0

Content Management Capabilties

Appian
Aurea CX Platform
4.0
Content management
Appian
Aurea CX Platform
4.0

Pros

  • The team we had to build the prototype (including the consultants from Appian) was fantastic. We implemented the prototype in three short Agile sprints (6 weeks in total), and the resulting prototype was high quality with lots of functionality of excellent quality.
  • Because Appian is a product suite, all the components worked seamlessly together - we had no issues with integration and could focus on the experience for the business customer, the concepts to prove and the problems we were there to solve.
Lynley Johnston profile photo
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
No photo available

Cons

  • We haven't found the on-premise upgrade process straightforward. The versions seem to change fairly significantly and the installation guide isn't a good as it could be.
  • Appian doesn't seem as resilient as other applications. For example, a VMware server recently had a failure and automatically failed over to a secondary. Every application running on the server recovered without intervention, but Appian didn't and was unavailable for around 2 hours whilst we worked with Appian support to diagnose and fix the issue.
  • Lacking flexibility around proxy servers but this seems to have been resolved in version 17.3
No photo available
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
No photo available

Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
It has been easy so far to use what I have learned, but I have not learned enough to use the application in great detail.
Raul E. Menendez, MBA profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
In general, the Support team respond quickly and are knowledgeable and helpful. Account Management has been good and we have recently had an onsite visit from an Appian Architect and Account Manager to discuss Appian in the Cloud. Follow up from this meeting has been good with further information and pricing information received on a timely basis.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

When evaluating Appian we were asked to compare it to other enterprise tools we currently use such as Atlassian's JIRA and Rally. It is really impossible to compare the two for the simple fact that within Appian you can build the workflows and data capture mechanisms that each of these tools offer. The difference is that with Appian you can customize the workflows to an infinite degree whereas with an off the shelf application you are relatively limited to what the developer provides.
Michael Campbell, PMP,CSM profile photo
No answers on this topic

Return on Investment

  • Master data process increased speed of processes 50%.
  • Product management processes increased timely information by 25% faster with decision making.
  • Improved accuracy of data across the enterprise as reduced issues by 20%.
Keith Currie, B. Sc., PMP profile photo
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
No photo available

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Aurea CX Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Aurea CX Platform More Information