What users are saying about
Top Rated
159 Ratings
12 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
12 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

bpm'online

Very customizeable. I might suggest that you have a developer on staff to help with set up. This would have made things much easier
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Feature Rating Comparison

Sales Force Automation

Appian
bpm'online
9.1
Customer data management / contact management
Appian
bpm'online
9.1
Workflow management
Appian
bpm'online
9.0
Opportunity management
Appian
bpm'online
9.1
Integration with email client (e.g., Outlook or Gmail)
Appian
bpm'online
9.1
Contract management
Appian
bpm'online
9.3
Quote & order management
Appian
bpm'online
9.3
Interaction tracking
Appian
bpm'online
9.0
Channel / partner relationship management
Appian
bpm'online
8.8

Customer Service & Support

Appian
bpm'online
9.1
Case management
Appian
bpm'online
9.1
Call center management
Appian
bpm'online
9.1
Help desk management
Appian
bpm'online
9.1

Marketing Automation

Appian
bpm'online
7.5
Lead management
Appian
bpm'online
7.6
Email marketing
Appian
bpm'online
7.5

CRM Project Management

Appian
bpm'online
9.0
Task management
Appian
bpm'online
8.6
Billing and invoicing management
Appian
bpm'online
9.1
Reporting
Appian
bpm'online
9.3

CRM Reporting & Analytics

Appian
bpm'online
9.0
Forecasting
Appian
bpm'online
8.9
Pipeline visualization
Appian
bpm'online
8.9
Customizable reports
Appian
bpm'online
9.3

Customization

Appian
bpm'online
9.3
Custom fields
Appian
bpm'online
9.4
Custom objects
Appian
bpm'online
9.0
Scripting environment
Appian
bpm'online
9.1
API for custom integration
Appian
bpm'online
9.6

Security

Appian
bpm'online
9.5
Single sign-on capability
Appian
bpm'online
9.6
Role-based user permissions
Appian
bpm'online
9.4

Social CRM

Appian
bpm'online
9.2
Social data
Appian
bpm'online
9.3
Social engagement
Appian
bpm'online
9.1

Integrations with 3rd-party Software

Appian
bpm'online
7.5
Marketing automation
Appian
bpm'online
7.5

Platform

Appian
bpm'online
9.1
Mobile access
Appian
bpm'online
9.1

Pros

  • Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
  • Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
  • Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
  • Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.
Helmut Arnold profile photo
  • Market segmentation
  • History of all the activities with the Accounts/Contacts
  • Great email tools
Pedro Campos profile photo

Cons

  • Because of the low numbers employed by our organisation, our ability to make use of an enterprise licence model has been restricted. To their credit, Appian have come up with mutually beneficial solutions to help contain costs and allow us to grow our numbers.
Paul Cabrelle profile photo
  • The time needed to sift through our company processes. It was an intensive, organization project to undertake before we could even think about implementation.
Elina Polonska profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
Other prosed applications are under review or developement
Greg Crellin profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
I think anyone should be able to use the product. It doesn't take a programmer to use it even though I am a programmer and it did help me to understand things quickly, it isn't a requirement and most people who are able to understand basic workflow concepts can pick up the product easily.
Galen Chock profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
I have found the Appian support team to be both very responsive and dilligent in working with us to resolve any issues no matter how small. This does not always mean they are successful mind you but their attention to detail, knowledge of the platform, and responsiveness makes working with Appian a solid experience. The only thing I would look for better documentation. I realize this is labor intensive in maintaining but could be improved.
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Appian logic is much more highly developed and more intuitive.
Michael Keevil profile photo
We can’t imagine our daily operation without bpm’online. We
highly recommend.
Elina Polonska profile photo

Return on Investment

  • So far, my team has used Appian to replace a legacy system with the idea of improving the process. The ROI expected from this process should come in the form of increased productivity and faster turnaround. By integrating Appian, my team also expects a reduction in errors, and increased follow-upfront our customers that would otherwise have been missed.
Raul E. Menendez, MBA profile photo
  • Increased conversions
  • Reduce basket abandonment
  • Organized and more visible to other departments business processes
josef mayer profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

bpm'online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*
1.  per installation
Additional Pricing Details
The perpetual license option for on-site deployment is available upon request for enterprise-level customers. The purchase of perpetual license requires a one-time payment and the renewal of support packages on a yearly basis. Please discuss this with your bpm’online account manager. The pricing of bpm’online sales is indicated for monthly use of the software (including technical maintenance and updates to new versions). The system is available for subscription in two deployment options – Cloud and On-site. The minimum annual purchase volume per customer is $3,000 spent for any bpm’online products or vertical solutions. Purchase of add-ons, connectors, as well as support or training services is not counted as part of the minimum purchase volume

bpm'online More Information