What users are saying about

Appian

Top Rated
159 Ratings

bpm'online

12 Ratings

Appian

Top Rated
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

bpm'online

12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

bpm'online

  • Data segmentation
  • Increase in productivity
  • Better understanding of customer behavior
Pedro Campos profile photo

Feature Rating Comparison

Sales Force Automation

Appian
bpm'online
9.1
Customer data management / contact management
Appian
bpm'online
9.1
Workflow management
Appian
bpm'online
9.0
Opportunity management
Appian
bpm'online
9.1
Integration with email client (e.g., Outlook or Gmail)
Appian
bpm'online
9.1
Contract management
Appian
bpm'online
9.3
Quote & order management
Appian
bpm'online
9.3
Interaction tracking
Appian
bpm'online
9.0
Channel / partner relationship management
Appian
bpm'online
8.8

Customer Service & Support

Appian
bpm'online
9.1
Case management
Appian
bpm'online
9.1
Call center management
Appian
bpm'online
9.1
Help desk management
Appian
bpm'online
9.1

Marketing Automation

Appian
bpm'online
7.5
Lead management
Appian
bpm'online
7.5
Email marketing
Appian
bpm'online
7.4

CRM Project Management

Appian
bpm'online
9.0
Task management
Appian
bpm'online
8.6
Billing and invoicing management
Appian
bpm'online
9.1
Reporting
Appian
bpm'online
9.3

CRM Reporting & Analytics

Appian
bpm'online
9.0
Forecasting
Appian
bpm'online
8.9
Pipeline visualization
Appian
bpm'online
8.9
Customizable reports
Appian
bpm'online
9.3

Customization

Appian
bpm'online
9.3
Custom fields
Appian
bpm'online
9.4
Custom objects
Appian
bpm'online
9.0
Scripting environment
Appian
bpm'online
9.1
API for custom integration
Appian
bpm'online
9.6

Security

Appian
bpm'online
9.5
Single sign-on capability
Appian
bpm'online
9.6
Role-based user permissions
Appian
bpm'online
9.4

Social CRM

Appian
bpm'online
9.2
Social data
Appian
bpm'online
9.3
Social engagement
Appian
bpm'online
9.1

Integrations with 3rd-party Software

Appian
bpm'online
7.4
Marketing automation
Appian
bpm'online
7.4

Platform

Appian
bpm'online
9.1
Mobile access
Appian
bpm'online
9.1

Pros

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo
  • Market segmentation
  • History of all the activities with the Accounts/Contacts
  • Great email tools
Pedro Campos profile photo

Cons

  • There is an improvement required for Reporting part.
  • UX can also improve such as in consideration of some CMS system. Sometimes business usually compares the UX with some CMS systems like SharePoint.
  • Tableau or any other visualization tool integration is Key to provide Single customer View.
Ravi Joshi, PMI-ACP® profile photo
  • Offer more design features in the marketing campaigns.
No photo available

Likelihood to Renew

Appian9.5
Based on 11 answers
Due to management decision, we decided not to move forward with Appian
Hammad Hammad, MBA profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.3
Based on 52 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
No photo available
MS, Salesforce marketing cloud, Pipeliner
No photo available

Return on Investment

  • The business users already are showing excitement to the idea that they can convert their manual process into automated and computerized process.
  • Managers are happy to find a place where they can track work and get a quick idea about how progress or lack of is there.
Mina Labib profile photo
  • Only positive impact
Elina Polonska profile photo

Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

bpm'online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*
1.  per installation
Additional Pricing Details
The perpetual license option for on-site deployment is available upon request for enterprise-level customers. The purchase of perpetual license requires a one-time payment and the renewal of support packages on a yearly basis. Please discuss this with your bpm’online account manager. The pricing of bpm’online sales is indicated for monthly use of the software (including technical maintenance and updates to new versions). The system is available for subscription in two deployment options – Cloud and On-site. The minimum annual purchase volume per customer is $3,000 spent for any bpm’online products or vertical solutions. Purchase of add-ons, connectors, as well as support or training services is not counted as part of the minimum purchase volume

bpm'online More Information