What users are saying about
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Top Rated
160 Ratings
14 Ratings

Appian

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Top Rated
160 Ratings
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Score 7.9 out of 101
14 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

bpm'online

bpm'online is a great tool for activity tracking and account/contact specific notes. It is easy to adjust an account or contact page to include the information you want to reference, and you can create tabs within those pages to segregate information as needed. It is less friendly when it comes to actually using the system for email communications; we use Office365 to send and receive emails and use the SmartCloud connector to help integrate the two systems. The reason for this is that composing an email replaces any information you had visible on the browser tab, requiring you to open a new duplicate tab to refer to information.
Kenneth Harrington-Colon profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
bpm'online
Visual Modeling
Appian
7.1
bpm'online
Drag-and-drop Interfaces
Appian
7.5
bpm'online
Platform Security
Appian
8.8
bpm'online
Platform User Management
Appian
7.8
bpm'online
Reusability
Appian
7.8
bpm'online
Platform Scalability
Appian
6.4
bpm'online

Sales Force Automation

Appian
bpm'online
8.7
Customer data management / contact management
Appian
bpm'online
9.1
Workflow management
Appian
bpm'online
8.5
Opportunity management
Appian
bpm'online
8.3
Integration with email client (e.g., Outlook or Gmail)
Appian
bpm'online
8.8
Contract management
Appian
bpm'online
9.3
Quote & order management
Appian
bpm'online
9.3
Interaction tracking
Appian
bpm'online
8.5
Channel / partner relationship management
Appian
bpm'online
8.0

Customer Service & Support

Appian
bpm'online
9.0
Case management
Appian
bpm'online
9.0
Call center management
Appian
bpm'online
9.0
Help desk management
Appian
bpm'online
9.0

Marketing Automation

Appian
bpm'online
7.9
Lead management
Appian
bpm'online
7.9
Email marketing
Appian
bpm'online
7.8

CRM Project Management

Appian
bpm'online
8.5
Task management
Appian
bpm'online
8.1
Billing and invoicing management
Appian
bpm'online
9.1
Reporting
Appian
bpm'online
8.4

CRM Reporting & Analytics

Appian
bpm'online
8.4
Forecasting
Appian
bpm'online
8.3
Pipeline visualization
Appian
bpm'online
8.4
Customizable reports
Appian
bpm'online
8.4

Customization

Appian
bpm'online
9.1
Custom fields
Appian
bpm'online
9.3
Custom objects
Appian
bpm'online
8.9
Scripting environment
Appian
bpm'online
9.1
API for custom integration
Appian
bpm'online
9.0

Security

Appian
bpm'online
9.1
Single sign-on capability
Appian
bpm'online
9.0
Role-based user permissions
Appian
bpm'online
9.2

Social CRM

Appian
bpm'online
8.8
Social data
Appian
bpm'online
8.9
Social engagement
Appian
bpm'online
8.7

Integrations with 3rd-party Software

Appian
bpm'online
8.1
Marketing automation
Appian
bpm'online
8.1

Platform

Appian
bpm'online
8.6
Mobile access
Appian
bpm'online
8.6

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo

bpm'online

  • Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus.
  • Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpm online with other tracking solutions so it drastically helps us to identify traffic sources, channels and link this data to leads or accounts.
No photo available

Cons

Appian

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo

bpm'online

  • The time needed to sift through our company processes. It was an intensive, organization project to undertake before we could even think about implementation.
Elina Polonska profile photo

Likelihood to Renew

Appian

Appian 9.1
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo

bpm'online

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.2
Based on 32 answers
The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.
Paul Cabrelle profile photo

bpm'online

No score
No answers yet
No answers on this topic

Support

Appian

Appian 8.4
Based on 55 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.
No photo available

bpm'online

No score
No answers yet
No answers on this topic

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

bpm'online

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
No photo available

bpm'online

We switched from Quickbase to this platform and our whole set up was more organized on both sides, which helped set us up for success. I've head good things about QuickBase overall, but we just didn't have the bandwidth on our side or the support for our team members that we felt we needed during set up (this is word of mouth, I did not personally participate in the QuickBase set up process).
No photo available

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston profile photo

bpm'online

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

bpm'online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* per installation

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