What users are saying about

Appian

Top Rated
159 Ratings

Appian

Top Rated
159 Ratings
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Score 8.3 out of 101

Kofax TotalAgility

11 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

Kofax TotalAgility

The platform is an excellent solution for companies looking for a workflow automation system that can be used across departments and its return on investment becomes apparent once it is introduced in production for a business. Its ability to route work tasks dynamically between employees and outside parties, implement SLAs, and get information to a back-end source is excellent.
No photo available

Feature Rating Comparison

Reporting & Analytics

Appian
Kofax TotalAgility
8.9
Dashboards
Appian
Kofax TotalAgility
9.9
Standard reports
Appian
Kofax TotalAgility
9.9
Custom reports
Appian
Kofax TotalAgility
7.0

Process Engine

Appian
Kofax TotalAgility
6.7
Process designer
Appian
Kofax TotalAgility
8.0
Process simulation
Appian
Kofax TotalAgility
1.0
Business rules engine
Appian
Kofax TotalAgility
9.0
Support for modeling languages
Appian
Kofax TotalAgility
6.4
Form builder
Appian
Kofax TotalAgility
8.0
Model execution
Appian
Kofax TotalAgility
8.0

Pros

  • Process centric management of data and tasks
  • Speed of solution development and change
  • Tracking of process execution fro optimization and performance
  • Dynamic data driven forms and processes
  • Service and workforce management of activities and collaboration to speed decision making and issue resolution
Keith Currie, B. Sc., PMP profile photo
  • TotalAgility excels as a workflow platform that at a basic level can easily be implemented by BAs or junior developers while also being a platform that can easily be extended to provide a very customized and unique solution for a business.
  • Utilizing the components from Kofax Transformation Modules, Kofax Input Connector, and KCNS allows for the platform to have a very powerful data extraction feature set that makes it more powerful than its competitors.
  • The platform, being .NET, allows for developers to easily understand and extend the SDK and API either through native integration with the application or through its web services integration.
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Cons

  • Appian is in the middle of our IT architecture. But Appian does not have enough capacity for connection and it's too hard to develop some web services.
  • Appian must be easier to use like an exchange bus.
  • The user experience is poor. Appian UI is not flexible enough. We can not customize the different screens correctly.
Frederic Fernandez profile photo
  • Exception management within the platform can certainly be improved upon. If a job is suspended for any particular issue integrations can be put in place to attempt to handle them but it is kludgy and does not always work as anticipated.
  • The administration interface is based on Microsoft Silverlight which limits it to certain versions of Internet Explorer and the interface has seen better days. Their other application, Kofax Kapow, has a much more mature and intuitive interface. This supposedly is being replaced in the next major iteration but I have doubts it will be successfully done.
  • The product is expensive. It is also the Cadillac of workflow platforms with document transformation built in. In many cases the product can do what you want it to do but there may be other more cost effective platforms.
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Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
It has been easy so far to use what I have learned, but I have not learned enough to use the application in great detail.
Raul E. Menendez, MBA profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.3
Based on 52 answers
They are prompt in their responses, and helpful in finding the root cause of issues, although I think if Appian could provide a better tool to debug code it will reduce the need for support in general.
Mina Labib profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

When evaluating Appian we were asked to compare it to other enterprise tools we currently use such as Atlassian's JIRA and Rally. It is really impossible to compare the two for the simple fact that within Appian you can build the workflows and data capture mechanisms that each of these tools offer. The difference is that with Appian you can customize the workflows to an infinite degree whereas with an off the shelf application you are relatively limited to what the developer provides.
Michael Campbell, PMP,CSM profile photo
Kofax TotalAgility is a beast of a package that gives you a thousand ways to tackle a problem, but it may not be the best platform for your needs. It is more of an enterprise platform that integrates well with other systems with moderate development time. Other packages may be cheaper, easier, and faster to implement depending on needs.
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Return on Investment

  • Increased Visibility - Visibility into the amount and type of work across the organization has allowed senior management to make better and more informed decisions
  • Improved Efficiency - Reduced the number of different work intake processes by 85% which makes the intake, review and disposition of requests much faster
  • ROI - Better decisions, more efficient processing of work requests improves resource management and allocation ultimately reducing costs
  • Workload Reduction - Many of the organization's processes were still be managed via spreadsheets and email. This required talented personnel to spend more time shuffling papers than focusing on more meaningful and rewarding work.
Michael Campbell, PMP,CSM profile photo
  • The product is a behemoth to stand up and is cost prohibitive well before it can be implemented. Long term vision planning must be done to realize a positive ROI.
  • It is costly to locate or train internal resources to implement the product successfully. It is very easy to be lost in a black hole if trying to implement it with no previous experience of an ECM platform.
  • Demonstrating the platform to key stakeholders from multiple departments will most likely lead to discussions where business processes can be automated allowing for a faster ROI.
No photo available

Screenshots

Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Kofax TotalAgility

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Kofax TotalAgility More Information