What users are saying about
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Top Rated
179 Ratings

Appian

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Top Rated
179 Ratings
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Score 8 out of 100
112 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Christine Mulready | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Appian
8.2
Oracle CRM On Demand
Visual Modeling
Appian
7.6
Oracle CRM On Demand
Drag-and-drop Interfaces
Appian
8.2
Oracle CRM On Demand
Platform Security
Appian
9.3
Oracle CRM On Demand
Platform User Management
Appian
7.6
Oracle CRM On Demand
Reusability
Appian
7.9
Oracle CRM On Demand
Platform Scalability
Appian
8.6
Oracle CRM On Demand

Sales Force Automation

Appian
Oracle CRM On Demand
8.8
Customer data management / contact management
Appian
Oracle CRM On Demand
9.4
Workflow management
Appian
Oracle CRM On Demand
8.9
Territory management
Appian
Oracle CRM On Demand
9.4
Opportunity management
Appian
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
Appian
Oracle CRM On Demand
9.0
Contract management
Appian
Oracle CRM On Demand
7.7
Quote & order management
Appian
Oracle CRM On Demand
8.5
Interaction tracking
Appian
Oracle CRM On Demand
8.3
Channel / partner relationship management
Appian
Oracle CRM On Demand
8.3

Customer Service & Support

Appian
Oracle CRM On Demand
8.4
Case management
Appian
Oracle CRM On Demand
8.5
Call center management
Appian
Oracle CRM On Demand
8.7
Help desk management
Appian
Oracle CRM On Demand
8.1

Marketing Automation

Appian
Oracle CRM On Demand
8.8
Lead management
Appian
Oracle CRM On Demand
8.9
Email marketing
Appian
Oracle CRM On Demand
8.8

CRM Project Management

Appian
Oracle CRM On Demand
8.7
Task management
Appian
Oracle CRM On Demand
8.3
Billing and invoicing management
Appian
Oracle CRM On Demand
9.6
Reporting
Appian
Oracle CRM On Demand
8.3

CRM Reporting & Analytics

Appian
Oracle CRM On Demand
8.4
Forecasting
Appian
Oracle CRM On Demand
8.7
Pipeline visualization
Appian
Oracle CRM On Demand
8.6
Customizable reports
Appian
Oracle CRM On Demand
8.0

Customization

Appian
Oracle CRM On Demand
8.4
Custom fields
Appian
Oracle CRM On Demand
8.9
Custom objects
Appian
Oracle CRM On Demand
8.1
Scripting environment
Appian
Oracle CRM On Demand
8.0
API for custom integration
Appian
Oracle CRM On Demand
8.7

Security

Appian
Oracle CRM On Demand
9.4
Single sign-on capability
Appian
Oracle CRM On Demand
9.0
Role-based user permissions
Appian
Oracle CRM On Demand
9.9

Social CRM

Appian
Oracle CRM On Demand
9.8
Social data
Appian
Oracle CRM On Demand
9.8
Social engagement
Appian
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Appian
Oracle CRM On Demand
8.6
Marketing automation
Appian
Oracle CRM On Demand
8.4
Compensation management
Appian
Oracle CRM On Demand
8.8

Platform

Appian
Oracle CRM On Demand
9.3
Mobile access
Appian
Oracle CRM On Demand
9.3

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

Appian

Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Appian
8.3
Oracle CRM On Demand
8.2

Likelihood to Renew

Appian
9.0
Oracle CRM On Demand

Usability

Appian
8.6
Oracle CRM On Demand
9.0

Support Rating

Appian
8.1
Oracle CRM On Demand

In-Person Training

Appian
9.0
Oracle CRM On Demand

Online Training

Appian
10.0
Oracle CRM On Demand

Implementation Rating

Appian
9.0
Oracle CRM On Demand
10.0

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