What users are saying about
Top Rated
159 Ratings
2 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
2 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
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RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
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Feature Rating Comparison

Sales Force Automation

Appian
RedHorse CRM
9.1
Customer data management / contact management
Appian
RedHorse CRM
9.1
Workflow management
Appian
RedHorse CRM
9.1
Territory management
Appian
RedHorse CRM
9.1
Opportunity management
Appian
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Appian
RedHorse CRM
9.1
Contract management
Appian
RedHorse CRM
9.1
Quote & order management
Appian
RedHorse CRM
9.1
Interaction tracking
Appian
RedHorse CRM
9.1

Customer Service & Support

Appian
RedHorse CRM
8.2
Case management
Appian
RedHorse CRM
9.1
Call center management
Appian
RedHorse CRM
6.4
Help desk management
Appian
RedHorse CRM
9.1

Marketing Automation

Appian
RedHorse CRM
8.6
Lead management
Appian
RedHorse CRM
8.2
Email marketing
Appian
RedHorse CRM
9.1

CRM Project Management

Appian
RedHorse CRM
9.1
Task management
Appian
RedHorse CRM
9.1
Billing and invoicing management
Appian
RedHorse CRM
9.1
Reporting
Appian
RedHorse CRM
9.1

CRM Reporting & Analytics

Appian
RedHorse CRM
7.3
Forecasting
Appian
RedHorse CRM
8.2
Pipeline visualization
Appian
RedHorse CRM
4.5
Customizable reports
Appian
RedHorse CRM
9.1

Customization

Appian
RedHorse CRM
8.6
Custom fields
Appian
RedHorse CRM
9.1
Custom objects
Appian
RedHorse CRM
9.1
Scripting environment
Appian
RedHorse CRM
9.1
API for custom integration
Appian
RedHorse CRM
7.3

Social CRM

Appian
RedHorse CRM
6.4
Social data
Appian
RedHorse CRM
6.4
Social engagement
Appian
RedHorse CRM
6.4

Integrations with 3rd-party Software

Appian
RedHorse CRM
6.8
Marketing automation
Appian
RedHorse CRM
9.1
Compensation management
Appian
RedHorse CRM
4.5

Platform

Appian
RedHorse CRM
7.3
Mobile access
Appian
RedHorse CRM
7.3

Security

Appian
RedHorse CRM
9.1
Role-based user permissions
Appian
RedHorse CRM
9.1

Pros

  • Appian is great for sharing information across processes. The platform is designed such that objects from one application can be simply referenced in another (if your security permits it, of course.) This makes information sharing across processes quite simple from a technical implementation perspective.
  • Development cycles on Appian are shorter as compared to traditional methods. We're able to churn out solutions at a higher velocity.
  • Building a user interface is fast and simple. It has limited widgets but meets our needs 95% of the time out of the box.
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  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
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Cons

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript or Groovy out of the box.
  • Debugging has proved difficult.
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  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
If given the chance I would use Appian again. It was a good tool and they are constantly improving it. It was fairly easy to use and any developer who knows JavaScript can customize it to their hearts desire. Once I got used to how it operated my creativity increased and I began thinking of many different types of workflows I could create both for the company and for myself.
Galen Chock profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
In general, the Support team respond quickly and are knowledgeable and helpful. Account Management has been good and we have recently had an onsite visit from an Appian Architect and Account Manager to discuss Appian in the Cloud. Follow up from this meeting has been good with further information and pricing information received on a timely basis.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Appian is a much more well rounded tool that is easy to learn and provides a much cleaner user interface.
No photo available
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
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Return on Investment

  • Appian has reduced average call handling times in every company we have implemented it in
  • Appian has allowed us to create a consistent experience for our customers and simplified our internal processes saving time and money
  • Appian enables heavy re-use through out allowing us to cut development costs
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  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Appian Editions & Modules
Appian
Additional Pricing Details

Appian More Information

RedHorse CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*
1.  per 5 users
RedHorse CRM Editions & Modules
RedHorse CRM
Edition
RedHorse CRM Complete Edition
$441
RedHorse CRM Essential Edition
$291
RedHorse CRM Core Edition
$91
RedHorse Mobile
$101
1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

RedHorse CRM More Information