What users are saying about
Top Rated
159 Ratings

Salesforce App Cloud

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Top Rated
265 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101

Salesforce App Cloud

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Top Rated
265 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

Salesforce App Cloud

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford profile photo

Feature Rating Comparison

Platform-as-a-Service

Appian
Salesforce App Cloud
8.7
Ease of building user interfaces
Appian
Salesforce App Cloud
8.2
Scalability
Appian
Salesforce App Cloud
8.9
Platform management overhead
Appian
Salesforce App Cloud
8.1
Workflow engine capability
Appian
Salesforce App Cloud
8.5
Platform access control
Appian
Salesforce App Cloud
8.8
Services-enabled integration
Appian
Salesforce App Cloud
8.8
Development environment creation
Appian
Salesforce App Cloud
8.6
Development environment replication
Appian
Salesforce App Cloud
9.1
Issue monitoring and notification
Appian
Salesforce App Cloud
8.8
Issue recovery
Appian
Salesforce App Cloud
8.9
Upgrades and platform fixes
Appian
Salesforce App Cloud
9.1

Pros

  • Ease of Use - one of our main drivers was that it had to be simple to use. Moreso when a large proportion of our userbase are external to the airport and sometimes unknown, which makes training a particularly difficult task. We also didn't want our internal users to be slowed down after the introduction so again we put a lot of effort into making the interface as simple to use and visually uncluttered.
  • Version upgrades, enhancements, minor bug fixes and all loaded without much interruption to the system availability time. We generally schedule version upgrades so that they occur at 1am local time to avoid any impact on our user base.
  • Appian & Cognizant resources assigned to our implementation were and still are absolutely amazing. Going above and beyond to maximise the benefits that we obtain from the implementation. Proactive when it comes to dealing with business units that are somewhat stuck in their ways, happy to demonstrate better ways of doing things and providing solutions to problems that would have been otherwise assigned to the too hard basket.
Paul Cabrelle profile photo
  • Keeping track of information regarding to contacts, organization and process while building sales pipeline at our organization.
  • The pardot tool is very helpful to show who's read and opened emails as well as various links in emails.
  • Being able to see account history over the years to see how we progress in different companies.
No photo available

Cons

  • No source control.
  • Very minimal debugging.
  • Appian boasts it is "low code", but it is anything but, especially if you want to do anything non trivial.
  • Very hard to install and upgrade. This should be easy, but very hard to get right, very easy to mess up.
  • Doesn't scale easily, this again is a lot of hard work to get right and hard to maintain.
No photo available
  • With such a powerful and customizable platform, Salesforce App Cloud can be difficult to configure for those new to the platform.
  • Salesforce and Pardot don't create the 1:1 relationship that we thought we were paying for. This isn't necessarily a Salesforce problem, but just something to be aware of if you intend to use Salesforce and Pardot for very specific approaches.
  • My biggest frustration with Salesforce is that not all features/functionality that are in Salesforce Classic are available in Salesforce Lightning. It's very cumbersome to have to switch between each view to get things done. Data.com, for example, is only available in Salesforce Classic.
Zach Ettelman profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
It has been easy so far to use what I have learned, but I have not learned enough to use the application in great detail.
Raul E. Menendez, MBA profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
Would like a more personal support mechanism (i.e. if a ticket has gone back and forth, say 3 times, and still not resolved, people should get on the phone).
Keith Currie, B. Sc., PMP profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Appian is a much more well rounded tool that is easy to learn and provides a much cleaner user interface.
No photo available
Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman profile photo

Return on Investment

  • So far, my team has used Appian to replace a legacy system with the idea of improving the process. The ROI expected from this process should come in the form of increased productivity and faster turnaround. By integrating Appian, my team also expects a reduction in errors, and increased follow-upfront our customers that would otherwise have been missed.
Raul E. Menendez, MBA profile photo
  • The licensing is a bit pricey on an annual basis.
  • The platform is indeed helpful in the organization.
Jewemars Christian Riano profile photo

Screenshots

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Salesforce App Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce App Cloud More Information