What users are saying about
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Top Rated
255 Ratings
Top Rated
73 Ratings

Appian

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Top Rated
255 Ratings
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Score 8.7 out of 100
Top Rated
73 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Low-Code Development

    8.5

    Appian

    85%

    SAP Conversational AI

    Feature Set Not Supported
    N/A
    Appian ranks higher in 6/6 features

    Visual Modeling

    8.4
    84%
    71 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    8.5
    85%
    70 Ratings
    N/A
    0 Ratings

    Platform Security

    8.6
    86%
    69 Ratings
    N/A
    0 Ratings

    Platform User Management

    8.2
    82%
    70 Ratings
    N/A
    0 Ratings

    Reusability

    8.8
    88%
    73 Ratings
    N/A
    0 Ratings

    Platform Scalability

    8.6
    86%
    71 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Appian is rated higher in 2 areas: Likelihood to Recommend, Usability
    • SAP Conversational AI is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.7

    Appian

    87%
    138 Ratings
    7.7

    SAP Conversational AI

    77%
    40 Ratings

    Likelihood to Renew

    9.0

    Appian

    90%
    19 Ratings

    SAP Conversational AI

    N/A
    0 Ratings

    Usability

    8.6

    Appian

    86%
    96 Ratings
    7.7

    SAP Conversational AI

    77%
    2 Ratings

    Availability

    Appian

    N/A
    0 Ratings
    8.2

    SAP Conversational AI

    82%
    2 Ratings

    Performance

    Appian

    N/A
    0 Ratings
    8.2

    SAP Conversational AI

    82%
    2 Ratings

    Support Rating

    8.1

    Appian

    81%
    174 Ratings
    8.9

    SAP Conversational AI

    89%
    63 Ratings

    In-Person Training

    9.0

    Appian

    90%
    1 Rating

    SAP Conversational AI

    N/A
    0 Ratings

    Online Training

    6.0

    Appian

    60%
    2 Ratings

    SAP Conversational AI

    N/A
    0 Ratings

    Implementation Rating

    1.6

    Appian

    16%
    9 Ratings

    SAP Conversational AI

    N/A
    0 Ratings

    Likelihood to Recommend

    Appian

    Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
    Mary Ramirez | TrustRadius Reviewer

    Pros

    Appian

    • Allows at a glance workflow documentation which assists in the need we have for information readiation.
    • Drag and drop interface for workflow development greatly speeds our apps time to market.
    • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
    Richard Owens | TrustRadius Reviewer

    SAP Conversational AI

    • SAP has helped me manage my teams cost in material management.
    • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
    • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
    Steven Gomez | TrustRadius Reviewer

    Cons

    Appian

    • Search issues when type ahead and database search are used in the same field.
    • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
    • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
    • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
    • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
    Aditya Mohan | TrustRadius Reviewer

    Pricing Details

    Appian

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Appian Editions & Modules

    Edition
    Free$0
    Standard60.002
    Flat FeeContact Sales3
    EnterpriseContact Sales4
    1. none
    2. per user per month
    3. one fixed price per app, unlimited users
    4. unlimited number of apps, priced by user
    Additional Pricing Details

    SAP Conversational AI

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    SAP Conversational AI Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Appian

    Appian 9.0
    Based on 19 answers
    We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
    Michael Campbell, PMP,CSM | TrustRadius Reviewer

    SAP Conversational AI

    No score
    No answers yet
    No answers on this topic

    Usability

    Appian

    Appian 8.6
    Based on 96 answers
    Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    SAP Conversational AI 7.7
    Based on 2 answers
    Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Appian

    No score
    No answers yet
    No answers on this topic

    SAP Conversational AI

    SAP Conversational AI 8.2
    Based on 2 answers
    Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
    Anonymous | TrustRadius Reviewer

    Performance

    Appian

    No score
    No answers yet
    No answers on this topic

    SAP Conversational AI

    SAP Conversational AI 8.2
    Based on 2 answers
    It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Appian

    Appian 8.1
    Based on 174 answers
    Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
    Nabin Poudel | TrustRadius Reviewer

    SAP Conversational AI

    SAP Conversational AI 8.9
    Based on 63 answers
    Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Appian

    Appian 9.0
    Based on 1 answer
    As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    No score
    No answers yet
    No answers on this topic

    Online Training

    Appian

    Appian 6.0
    Based on 2 answers
    Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Appian

    Appian 1.6
    Based on 9 answers
    It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
    Peter Newnam | TrustRadius Reviewer

    SAP Conversational AI

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Appian

    Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
    Kunal Sonalkar | TrustRadius Reviewer

    Return on Investment

    Appian

    • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
    • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
    • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
    Anonymous | TrustRadius Reviewer

    SAP Conversational AI

    • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
    Anonymous | TrustRadius Reviewer

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