What users are saying about
Appian
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Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 255 reviews and ratings
Top Rated
73 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 73 reviews and ratings
Feature Set Ratings
Low-Code Development

8.5
Appian
85%
SAP Conversational AI
Feature Set Not Supported
N/A
Appian ranks higher in 6/6 features
Appian ranks higher in 6/6 features
Visual Modeling

8.4
84%
71 Ratings
N/A
0 Ratings
Drag-and-drop Interfaces

8.5
85%
70 Ratings
N/A
0 Ratings
Platform Security

8.6
86%
69 Ratings
N/A
0 Ratings
Platform User Management

8.2
82%
70 Ratings
N/A
0 Ratings
Reusability

8.8
88%
73 Ratings
N/A
0 Ratings
Platform Scalability

8.6
86%
71 Ratings
N/A
0 Ratings
Attribute Ratings
- Appian is rated higher in 2 areas: Likelihood to Recommend, Usability
- SAP Conversational AI is rated higher in 1 area: Support Rating
Likelihood to Recommend

8.7
Appian
87%
138 Ratings
7.7
SAP Conversational AI
77%
40 Ratings
Likelihood to Renew

9.0
Appian
90%
19 Ratings
SAP Conversational AI
N/A
0 Ratings
Usability

8.6
Appian
86%
96 Ratings
7.7
SAP Conversational AI
77%
2 Ratings
Availability

Appian
N/A
0 Ratings
8.2
SAP Conversational AI
82%
2 Ratings
Performance

Appian
N/A
0 Ratings
8.2
SAP Conversational AI
82%
2 Ratings
Support Rating

8.1
Appian
81%
174 Ratings
8.9
SAP Conversational AI
89%
63 Ratings
In-Person Training

9.0
Appian
90%
1 Rating
SAP Conversational AI
N/A
0 Ratings
Online Training

6.0
Appian
60%
2 Ratings
SAP Conversational AI
N/A
0 Ratings
Implementation Rating

1.6
Appian
16%
9 Ratings
SAP Conversational AI
N/A
0 Ratings
Likelihood to Recommend
Appian
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.

Verified User
Director in Information Technology
Management Consulting Company, 10,001+ employeesSAP Conversational AI
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Assistant Director Of Information Technology
J.CrewApparel & Fashion, 1001-5000 employees
Pros
Appian
- Allows at a glance workflow documentation which assists in the need we have for information readiation.
- Drag and drop interface for workflow development greatly speeds our apps time to market.
- Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Systems and Process Engineering
Sprint/TMobileTelecommunications, 10,001+ employees
SAP Conversational AI
- SAP has helped me manage my teams cost in material management.
- SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
- Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Engineer II | Scientific Associate II
Vertex PharmaceuticalsBiotechnology, 1001-5000 employees
Cons
Appian
- Search issues when type ahead and database search are used in the same field.
- Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
- Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.

Verified User
Manager in Information Technology
Financial Services Company, 1001-5000 employeesSAP Conversational AI
- SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
- There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
- It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Manager
Skive itAirlines/Aviation, 51-200 employees
Pricing Details
Appian
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0
Appian Editions & Modules
Edition
Free | $0 |
---|---|
Standard | 60.002 |
Flat Fee | Contact Sales3 |
Enterprise | Contact Sales4 |
- none
- per user per month
- one fixed price per app, unlimited users
- unlimited number of apps, priced by user
Additional Pricing Details
—SAP Conversational AI
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—SAP Conversational AI Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Appian
Appian 9.0
Based on 19 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Director, Strategic Process Project Management
Scripps NetworksBroadcast Media, 1001-5000 employees
SAP Conversational AI
No score
No answers yet
No answers on this topic
Usability
Appian
Appian 8.6
Based on 96 answers
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.

Verified User
Engineer in Finance and Accounting
Financial Services Company, 5001-10,000 employeesSAP Conversational AI
SAP Conversational AI 7.7
Based on 2 answers
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employeesReliability and Availability
Appian
No score
No answers yet
No answers on this topic
SAP Conversational AI
SAP Conversational AI 8.2
Based on 2 answers
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employeesPerformance
Appian
No score
No answers yet
No answers on this topic
SAP Conversational AI
SAP Conversational AI 8.2
Based on 2 answers
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.

Verified User
Team Lead in Professional Services
Information Technology and Services Company, 11-50 employeesSupport Rating
Appian
Appian 8.1
Based on 174 answers
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
CEO
Curl LabsComputer Software, 51-200 employees
SAP Conversational AI
SAP Conversational AI 8.9
Based on 63 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 201-500 employeesIn-Person Training
Appian
Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesSAP Conversational AI
No score
No answers yet
No answers on this topic
Online Training
Appian
Appian 6.0
Based on 2 answers
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.

Verified User
Employee in Information Technology
Computer Software Company, 10,001+ employeesSAP Conversational AI
No score
No answers yet
No answers on this topic
Implementation Rating
Appian
Appian 1.6
Based on 9 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Development Team Lead for BPM, Integration and Special Project Teams
University of WollongongHigher Education, 1001-5000 employees
SAP Conversational AI
No score
No answers yet
No answers on this topic
Alternatives Considered
Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?

Verified User
Consultant in Customer Service
Information Technology & Services Company, 501-1000 employeesSAP Conversational AI
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Supply Chain Data Analytics & Machine Learning
Publix Super MarketsHigher Education, 5001-10,000 employees
Return on Investment
Appian
- I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
- The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
- There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.

Verified User
Employee in Information Technology
Military Company, 11-50 employeesSAP Conversational AI
- The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 51-200 employees