Appian vs Smartsheet | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 161 reviews and ratings

Score 8.6 out of 10

Based on 331 reviews and ratings

Feature Rating Comparison

Appian

Smartsheet

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Appian

Smartsheet

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Appian

Smartsheet

Quotes/estimates

Invoicing

Project & financial reporting

Integration with accounting software

Pros

I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
You can understand business use case and convert it to a logical process automation.
Process Modeller has improved a lot and providing smart services use adds more value.
Service integration helps us to seamlessly integrate with third-party systems

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Ravi Joshi, PMI-ACP®

Solutions Architect

Fidelity InternationalInvestment Management, 5001-10,000 employees

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Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
Team collaboration. Multiple teammates can access and work on the same sheet at once.
Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.

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Marketing Operations

Impartner SoftwareComputer Software, 51-200 employees

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Cons

Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
Graphical user interface could use some additional improvements but it has come a long way already.
Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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Business Process Management Administrator/Designer

Scripps Networks InteractiveBroadcast Media, 1001-5000 employees

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Gantt Charts: While the functionality here is very good, sometimes there could be some better options with the automatic coloration of these charts. Additionally, exporting is a little limited.
Formulas: There are a lot of basic formula options but there could be more. Additionally, calculations across multiple sheets could also be improved.
Pivot tables: These are only available as an additional add-on app. I wish this functionality would be standard.

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HRIS Manager

Penske Truck LeasingTransportation/Trucking/Railroad, 10,001+ employees

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Likelihood to Renew

Appian 9.0

Based on 16 answers

We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

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Michael Campbell, PMP,CSM

Director, Strategic Process Project Management

Scripps NetworksBroadcast Media, 1001-5000 employees

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Smartsheet 10.0

Based on 21 answers

It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.

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Courtney Barringer

Communications Specialist

Covenant CreekReligious Institutions, 51-200 employees

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Usability

Appian 8.0

Based on 32 answers

The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.

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Business Analyst

Sydney AirportAirlines/Aviation, 201-500 employees

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Smartsheet 8.6

Based on 13 answers

Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions

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Meghan M. Prentiss

Program Assistant, Epidemiology Planning and Communications Division

Tri-County Health DepartmentProgram Development, 201-500 employees

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Support

Appian 8.4

Based on 55 answers

We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.

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Verified User

Analyst in Information Technology

Financial Services Company, 501-1000 employees

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Smartsheet 8.4

Based on 25 answers

Smartsheet is excellent software for small businesses and agile teams within large organizations alike. It's not overly expensive for the functionality you receive and sports an intuitive interface in a format that everybody is familiar with. I give it a nine instead of a ten only because the jump up into Enterprise and Premier pricing is quite large

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Ecommerce & Consumer Products Manager

Midwest Tungsten ServiceMining & Metals, 11-50 employees

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Implementation

Appian 8.2

Based on 3 answers

It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

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Development Team Lead for BPM, Integration and Special Project Teams

University of WollongongHigher Education, 1001-5000 employees

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Smartsheet 10.0

Based on 6 answers

It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.

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Stephanie Carpenter

Project Manager

Vitatech ElectromagneticsEnvironmental Services, 1-10 employees

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Alternatives Considered

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

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Verified User

Project Manager in Other

Banking Company, 201-500 employees

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Which software we use for project management is often determined by the team we interact with or the client's choices. I prefer Smartsheet for process management due to the ease of setting up alerts and attaching necessary documentation. It was also fairly easy to set up and learn.

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Digital Asset Management and Licensing Resource

BVKMarketing and Advertising, 201-500 employees

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Return on Investment

Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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Lynley Johnston

Contract Senior Business Analyst

Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees

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Because we have the ability to enter in expenses and financial info in a real time manner, I am able to run reports more quickly to provide accurate numbers for ROI calculation. The C-Suite loves getting budget info on time!
From what I understand, choosing an enterprise level agreement saves the company money overall, rather than having a bunch of different departments, some using it, some not.
We are more GDPR compliant. That is important to our customers, so it is important to us.

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Sr. Partnership Development & Events Manager

McGraw-Hill EducationPublishing, 1001-5000 employees

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Screenshots

See All (5) Appian Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Appian

Smartsheet

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Appian

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Smartsheet

Appian

Smartsheet

Appian

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Appian

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Smartsheet

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