Appian vs Smartsheet

• I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
• You can understand business use case and convert it to a logical process automation.
• Process Modeller has improved a lot and providing smart services use adds more value.
• Service integration helps us to seamlessly integrate with third-party systems

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• Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
• Team collaboration. Multiple teammates can access and work on the same sheet at once.
• Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
• Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.

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• Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
• Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
• Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
• Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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• The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets.
• Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials.
• It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.

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• Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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• It has increased productivity by at least 20% allowing our department to take on more work but with less administrative costs.
• It has allowed us to provide transparency and reporting to key stakeholders. Many people in our organization use Smartsheet so it has been an easy transition to use it.
• Smartsheet keeps our data protected and organized so we do not have to print information - it is ready at our fingertips with the use of the mobile app.

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