Appian vs Smartsheet

• Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
• Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
• Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
• Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.

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• Cloud-based Project Management Tool - can be used across all platforms which makes communication and workflow easier.
• Modern and sophisticated tool supports many types of projects. Integration with other tools complements what we already use such as Google Calendar and Docs.
• Uncanny customer support - the Smartsheet team is Awesome! They provide both free/paid workshops, one-on-one sessions, web conferences, lab - with more features in development to help users, and so much more!

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• Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
• Graphical user interface could use some additional improvements but it has come a long way already.
• Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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• I would like to have a little more flexibility when it comes to adding dates to my spreadsheet. Right now it had a set column.
• As online software systems become more competitive pricing wise, it might be better to bring down the price of the basic package so that more people are interested in upgrading. Or add more features to the basic package, like a limited version of the team package.
• I would prefer if it automatically saved, instead of needing me to physically hit the button.

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• The business users already are showing excitement to the idea that they can convert their manual process into automated and computerized process.
• Managers are happy to find a place where they can track work and get a quick idea about how progress or lack of is there.

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• There have not been ANY negative impacts to using Smartsheet - not one! It has completely changed the way we do business. we are able to offer high-tech, cloud-based solutions to our clients at a low cost that are user-friendly regardless of the user's comfort level with technology. It also improves employee efficiency as it relates to output as well as communication. I can't say enough about how much easier it has made everyone's jobs.

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