What users are saying about
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Top Rated
179 Ratings
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Top Rated
402 Ratings

Appian

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Top Rated
179 Ratings
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Score 8 out of 100

Smartsheet

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Top Rated
402 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Christine Mulready | TrustRadius Reviewer

Smartsheet

If you've encountered any issues managing a project with your standard tools, try Smartsheet. It's inexpensive and easy to use. Smartsheet is such a simple tool that I can't think of any situations where it isn't helpful to teams and beneficial overall to companies.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Appian
8.2
Smartsheet
Visual Modeling
Appian
7.6
Smartsheet
Drag-and-drop Interfaces
Appian
8.2
Smartsheet
Platform Security
Appian
9.3
Smartsheet
Platform User Management
Appian
7.6
Smartsheet
Reusability
Appian
7.9
Smartsheet
Platform Scalability
Appian
8.6
Smartsheet

Project Management

Appian
Smartsheet
8.1
Task Management
Appian
Smartsheet
8.8
Resource Management
Appian
Smartsheet
7.7
Gantt Charts
Appian
Smartsheet
8.2
Scheduling
Appian
Smartsheet
8.2
Workflow Automation
Appian
Smartsheet
8.1
Team Collaboration
Appian
Smartsheet
8.9
Support for Agile Methodology
Appian
Smartsheet
8.1
Support for Waterfall Methodology
Appian
Smartsheet
8.0
Document Management
Appian
Smartsheet
7.9
Email integration
Appian
Smartsheet
8.0
Mobile Access
Appian
Smartsheet
8.1
Timesheet Tracking
Appian
Smartsheet
8.2
Change request and Case Management
Appian
Smartsheet
7.3
Budget and Expense Management
Appian
Smartsheet
7.7

Professional Services Automation

Appian
Smartsheet
7.2
Quotes/estimates
Appian
Smartsheet
7.0
Invoicing
Appian
Smartsheet
7.0
Project & financial reporting
Appian
Smartsheet
7.8
Integration with accounting software
Appian
Smartsheet
7.1

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® | TrustRadius Reviewer

Smartsheet

  • Formulas. While not as robust as Excel, the formulas offered in Smartsheet are quite good.
  • Team collaboration. Multiple teammates can access and work on the same sheet at once.
  • Templates. The standard templates meet all my needs, and are a great guide for what Smartsheet is intended for and the problems it is best suited for solving.
  • Project management. It is great for creating, assigning, monitoring, and tracking tasks and projects.
Parker O'Very | TrustRadius Reviewer

Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
Anonymous | TrustRadius Reviewer

Smartsheet

  • The visual appearance of Smartsheet seems a bit outdated compared to products like Google Sheets.
  • Depending on how a link to a sheet is sent to users, it sometimes takes a series of clicks to figure out how to log in with your company's credentials.
  • It appears that Smartsheet does not accommodate the use of functions/equations within a sheet to the same level of complexity as Google Sheets.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Smartsheet

Smartsheet 10.0
Based on 22 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer | TrustRadius Reviewer

Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold | TrustRadius Reviewer

Smartsheet

Smartsheet 8.6
Based on 13 answers
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Meghan M. Prentiss | TrustRadius Reviewer

Support Rating

Appian

Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle | TrustRadius Reviewer

Smartsheet

Smartsheet 8.2
Based on 96 answers
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Jesse Bickel | TrustRadius Reviewer

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Smartsheet

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Smartsheet

Smartsheet 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Smartsheet

Smartsheet 10.0
Based on 18 answers
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Stephanie Carpenter | TrustRadius Reviewer

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Anonymous | TrustRadius Reviewer

Smartsheet

It does some things better and other things worse than all these products but what it does the best is balancing features across all these tools. I think it's unrealistic to expect a usable product that offers all the features our end users would need since this is meant to be a cross-team application that serves so many different use-cases. It would be too confusing or overly customized to have a product that delivers on everything. We think of Smartsheet as more of a central base where we come together to manage events at a high level.
Anonymous | TrustRadius Reviewer

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston | TrustRadius Reviewer

Smartsheet

  • It has increased productivity by at least 20% allowing our department to take on more work but with less administrative costs.
  • It has allowed us to provide transparency and reporting to key stakeholders. Many people in our organization use Smartsheet so it has been an easy transition to use it.
  • Smartsheet keeps our data protected and organized so we do not have to print information - it is ready at our fingertips with the use of the mobile app.
Janie Larsen | TrustRadius Reviewer

Screenshots

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Smartsheet

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Smartsheet Editions & Modules

Edition
Individual$141
Business$252
EnterpriseContact Sales
PremierContact Sales
  1. Per Month
  2. Per User / Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Appian
8.3
Smartsheet
8.7

Likelihood to Renew

Appian
9.0
Smartsheet
10.0

Usability

Appian
8.6
Smartsheet
8.6

Performance

Appian
Smartsheet
10.0

Support Rating

Appian
8.1
Smartsheet
8.2

In-Person Training

Appian
9.0
Smartsheet

Online Training

Appian
10.0
Smartsheet
7.0

Implementation Rating

Appian
9.0
Smartsheet
10.0

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