What users are saying about

Appian

Top Rated
159 Ratings

Smartsheet<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
248 Ratings

Appian

Top Rated
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Smartsheet<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
248 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

Smartsheet

Very similar to other project management software, Smartsheet should be used for a program with a designated program/project coordinator or manager who has the time to set up the system, test it, possibly train their team on how to use it, and keep it up to date
Meghan M. Prentiss profile photo

Feature Rating Comparison

Project Management

Appian
Smartsheet
8.2
Task Management
Appian
Smartsheet
8.5
Resource Management
Appian
Smartsheet
8.4
Gantt Charts
Appian
Smartsheet
8.8
Scheduling
Appian
Smartsheet
8.4
Workflow Automation
Appian
Smartsheet
8.6
Team Collaboration
Appian
Smartsheet
9.1
Support for Agile Methodology
Appian
Smartsheet
7.8
Support for Waterfall Methodology
Appian
Smartsheet
7.6
Document Management
Appian
Smartsheet
9.1
Email integration
Appian
Smartsheet
7.4
Mobile Access
Appian
Smartsheet
7.8
Timesheet Tracking
Appian
Smartsheet
7.7
Change request and Case Management
Appian
Smartsheet
7.7
Budget and Expense Management
Appian
Smartsheet
7.4

Professional Services Automation

Appian
Smartsheet
7.7
Quotes/estimates
Appian
Smartsheet
6.9
Invoicing
Appian
Smartsheet
6.4
Project & financial reporting
Appian
Smartsheet
8.7
Integration with accounting software
Appian
Smartsheet
8.7

Pros

  • Appian is great for sharing information across processes. The platform is designed such that objects from one application can be simply referenced in another (if your security permits it, of course.) This makes information sharing across processes quite simple from a technical implementation perspective.
  • Development cycles on Appian are shorter as compared to traditional methods. We're able to churn out solutions at a higher velocity.
  • Building a user interface is fast and simple. It has limited widgets but meets our needs 95% of the time out of the box.
No photo available
  • Smartsheet has been excellent for assigning tasks to teams. By entering my team member's contact information and a due date, I can easily set reminders to keep them on track and to notify me if anything is running behind.
  • Reports are an excellent way to pull information from multiple sheets. One of our teams uses this for each staff member to track their case load. Team leads are able to easily see the status of each assignment.
  • Smartsheet is easy to learn. We have staff ranging widely in age and technology use. The functionality of Smartsheet is like a mix of Excel and Google Docs with the additional perk of alerts and easy collaboration. We have found that anyone who has even basic experience with Excel can easily work in Smartsheet with a little extra guidance.
  • Conditional formatting automatically changes as a project is updated by you and/or your team. This makes it easy to identify where the project is on track and where it is falling behind with just a quick glance at your Gantt Chart or spreadsheet.
Meghan M. Prentiss profile photo

Cons

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript or Groovy out of the box.
  • Debugging has proved difficult.
No photo available
  • Growing pains. There are some features I still do not know about or do not have the proper training to utilize or understand. Even though paid workshops are available in WA they are outside my area (San Francisco, Bay Area). Furthermore, if I want to be an advocate of this software to hopefully educate my company to use it I would like more available courses (prefer free) in my reach to better push it forward.
  • Mixed review, some think it's easy and some find it complicated. Maybe add more integration and features or even templates to help these users.
Lauren Cruz profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
The amount of time and effort that we have spent on our applications with Appian almost guarantees that we will be renewing our licenses. The ROI of Appian has been very benfical
Helmut Arnold profile photo
Smartsheet8.9
Based on 20 answers
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Courtney Barringer profile photo

Usability

Appian8.8
Based on 28 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold profile photo
Smartsheet9.2
Based on 5 answers
I would give it this rating because it is very intuitive; however, some of the formulas take a bit more explanation to set up and they do not always work as expected.
Amber Bales profile photo

Support

Appian8.3
Based on 52 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.
No photo available
Smartsheet6.8
Based on 5 answers
The product works great. The support team is responsive, but hardly ever needed. Training and consulting is free.
Kris Walsh profile photo

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
Smartsheet7.0
Based on 1 answer
No answer on this topic is available.

Implementation

Appian8.0
Based on 1 answer
No answer on this topic is available.
Smartsheet9.7
Based on 5 answers
Involve as many people as possible in the process, so they are not surprised by it. Get an executive sponsor to send out an email expressing their support of Smartsheet to minimize resistance.
Kris Walsh profile photo

Alternatives Considered

As a matter of fact, I was not part of the selection process when Appian was selected for SADIE project. Appian was selected because of its quick application development capability. I heard - someone from the 3rd party development company mentioned - that anything can be built between 4-6 months (of course, enough time and adequate resource availability are factors to consider).
Kaisar Hossain (MBA PMP, 6 Sigma, Scurm/ profile photo
Google Drive didn't provide a sophisticated project management tool, although spreadsheet experience is quite similar.
No photo available

Return on Investment

  • Although I don't have direct access to ROI assessment, I feel if projects are managed well, Appian has the ability to deliver applications / deliverables quick enough to ensure quick ROI.
Kaisar Hossain (MBA PMP, 6 Sigma, Scurm/ profile photo
  • Visible employee efficiency increase during large releases. It really helped to maintain the project plan up to date (as much as a tool can help), and it empowered project managers to quickly address issues impacting the critical path.
  • We are still in the assessment mode, but the results from the pilot were very promising for internal customer satisfaction. Users reported that it was much easier for them to collaborate, saved time and improved visibility within their teams.
No photo available

Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Smartsheet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Smartsheet More Information