Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
Veeva CRM
Score 7.7 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
N/A
Pricing
Appian
Veeva CRM
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Platform
Custom Quote Priced per user with unlimited apps.
Minimum 100, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
Unlimited
No answers on this topic
Offerings
Pricing Offerings
Appian
Veeva CRM
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Appian
Veeva CRM
Features
Appian
Veeva CRM
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appian
9.1
75 Ratings
8% above category average
Veeva CRM
-
Ratings
Visual Modeling
8.873 Ratings
00 Ratings
Drag-and-drop Interfaces
8.972 Ratings
00 Ratings
Platform Security
9.271 Ratings
00 Ratings
Platform User Management
8.872 Ratings
00 Ratings
Reusability
9.575 Ratings
00 Ratings
Platform Scalability
9.573 Ratings
00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Appian
-
Ratings
Veeva CRM
9.1
4 Ratings
16% above category average
Customer data management / contact management
00 Ratings
10.04 Ratings
Workflow management
00 Ratings
9.04 Ratings
Territory management
00 Ratings
7.04 Ratings
Opportunity management
00 Ratings
8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)
00 Ratings
10.03 Ratings
Contract management
00 Ratings
10.03 Ratings
Quote & order management
00 Ratings
9.03 Ratings
Interaction tracking
00 Ratings
10.04 Ratings
Channel / partner relationship management
00 Ratings
9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Appian
-
Ratings
Veeva CRM
9.3
3 Ratings
20% above category average
Case management
00 Ratings
10.03 Ratings
Call center management
00 Ratings
8.01 Ratings
Help desk management
00 Ratings
10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Appian
-
Ratings
Veeva CRM
8.5
3 Ratings
10% above category average
Lead management
00 Ratings
9.03 Ratings
Email marketing
00 Ratings
8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Appian
-
Ratings
Veeva CRM
9.7
3 Ratings
24% above category average
Task management
00 Ratings
10.03 Ratings
Billing and invoicing management
00 Ratings
10.03 Ratings
Reporting
00 Ratings
9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Appian
-
Ratings
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting
00 Ratings
8.03 Ratings
Pipeline visualization
00 Ratings
9.03 Ratings
Customizable reports
00 Ratings
9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Appian
-
Ratings
Veeva CRM
8.8
4 Ratings
14% above category average
Custom fields
00 Ratings
8.04 Ratings
Custom objects
00 Ratings
7.04 Ratings
Scripting environment
00 Ratings
10.03 Ratings
API for custom integration
00 Ratings
10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Appian
-
Ratings
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability
00 Ratings
9.04 Ratings
Role-based user permissions
00 Ratings
10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Appian
-
Ratings
Veeva CRM
8.5
1 Ratings
14% above category average
Social data
00 Ratings
8.01 Ratings
Social engagement
00 Ratings
9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Appian
-
Ratings
Veeva CRM
9.0
2 Ratings
20% above category average
Marketing automation
00 Ratings
9.02 Ratings
Compensation management
00 Ratings
9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Allows at a glance workflow documentation which assists in the need we have for information readiation.
Drag and drop interface for workflow development greatly speeds our apps time to market.
Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Search issues when type ahead and database search are used in the same field.
Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches