Top Rated
179 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 179 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 14 reviews and ratings
Likelihood to Recommend
Appian
I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Principal Programmer
GDITDefense & Space, 10,001+ employees
Veeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesFeature Rating Comparison
Low-Code Development
Appian
8.2
Veeva CRM
—
Visual Modeling
Appian
7.6
Veeva CRM
—
Drag-and-drop Interfaces
Appian
8.2
Veeva CRM
—
Platform Security
Appian
9.3
Veeva CRM
—
Platform User Management
Appian
7.6
Veeva CRM
—
Reusability
Appian
7.9
Veeva CRM
—
Platform Scalability
Appian
8.6
Veeva CRM
—
Sales Force Automation
Appian
—
Veeva CRM
7.6
Customer data management / contact management
Appian
—
Veeva CRM
8.0
Workflow management
Appian
—
Veeva CRM
8.1
Territory management
Appian
—
Veeva CRM
7.1
Opportunity management
Appian
—
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Appian
—
Veeva CRM
7.6
Contract management
Appian
—
Veeva CRM
7.1
Quote & order management
Appian
—
Veeva CRM
6.1
Interaction tracking
Appian
—
Veeva CRM
8.3
Channel / partner relationship management
Appian
—
Veeva CRM
8.0
Customer Service & Support
Appian
—
Veeva CRM
8.0
Case management
Appian
—
Veeva CRM
8.0
Call center management
Appian
—
Veeva CRM
8.0
Help desk management
Appian
—
Veeva CRM
8.0
Marketing Automation
Appian
—
Veeva CRM
7.1
Lead management
Appian
—
Veeva CRM
7.0
Email marketing
Appian
—
Veeva CRM
7.1
CRM Project Management
Appian
—
Veeva CRM
7.5
Task management
Appian
—
Veeva CRM
8.0
Billing and invoicing management
Appian
—
Veeva CRM
7.6
Reporting
Appian
—
Veeva CRM
6.9
CRM Reporting & Analytics
Appian
—
Veeva CRM
6.4
Forecasting
Appian
—
Veeva CRM
6.1
Pipeline visualization
Appian
—
Veeva CRM
7.7
Customizable reports
Appian
—
Veeva CRM
5.5
Customization
Appian
—
Veeva CRM
7.4
Custom fields
Appian
—
Veeva CRM
7.2
Custom objects
Appian
—
Veeva CRM
7.2
Scripting environment
Appian
—
Veeva CRM
7.3
API for custom integration
Appian
—
Veeva CRM
7.9
Security
Appian
—
Veeva CRM
9.0
Single sign-on capability
Appian
—
Veeva CRM
9.0
Role-based user permissions
Appian
—
Veeva CRM
9.0
Social CRM
Appian
—
Veeva CRM
8.5
Social data
Appian
—
Veeva CRM
8.0
Social engagement
Appian
—
Veeva CRM
9.0
Integrations with 3rd-party Software
Appian
—
Veeva CRM
9.0
Marketing automation
Appian
—
Veeva CRM
9.0
Platform
Appian
—
Veeva CRM
9.2
Mobile access
Appian
—
Veeva CRM
9.2
Pros
Appian
- I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
- You can understand business use case and convert it to a logical process automation.
- Process Modeller has improved a lot and providing smart services use adds more value.
- Service integration helps us to seamlessly integrate with third-party systems
Solutions Architect
Fidelity InternationalInvestment Management, 5001-10,000 employees
Veeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
Appian
- Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
- Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
- Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
- Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

Verified User
Director in Research & Development
Pharmaceuticals Company, 10,001+ employeesVeeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesLikelihood to Renew
Appian
Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Director, Strategic Process Project Management
Scripps NetworksBroadcast Media, 1001-5000 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Usability
Appian
Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Business Process Management Administrator/Designer
Scripps Networks InteractiveBroadcast Media, 1001-5000 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Support Rating
Appian
Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Business Analyst
Sydney AirportAirlines/Aviation, 201-500 employees
Veeva CRM
No score
No answers yet
No answers on this topic
In-Person Training
Appian
Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesVeeva CRM
No score
No answers yet
No answers on this topic
Online Training
Appian
Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.

Verified User
Analyst in Information Technology
Financial Services Company, 10,001+ employeesVeeva CRM
No score
No answers yet
No answers on this topic
Implementation Rating
Appian
Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Development Team Lead for BPM, Integration and Special Project Teams
University of WollongongHigher Education, 1001-5000 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Appian
The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

Verified User
Project Manager in Other
Banking Company, 201-500 employeesVeeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
Appian
- Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Contract Senior Business Analyst
Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees
Veeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesScreenshots
Veeva CRM
—Pricing Details
Appian
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Appian Editions & Modules
Edition
Free | $0 |
---|---|
Standard | 60.002 |
Flat Fee | Contact Sales3 |
Enterprise | Contact Sales4 |
- per user per month
- one fixed price per app, unlimited users
- unlimited number of apps, priced by user
Additional Pricing Details
—Veeva CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Veeva CRM Editions & Modules
—