Appian vs Veeva CRM | TrustRadius

Likelihood to Recommend

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.

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Christine Mulready

Principal Programmer

GDITDefense & Space, 10,001+ employees

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Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Feature Rating Comparison

Appian

Veeva CRM

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Appian

Veeva CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Appian

Veeva CRM

Case management

Call center management

Help desk management

Appian

Veeva CRM

Lead management

Email marketing

Appian

Marketing automation

Appian

Veeva CRM

Mobile access

Pros

I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
You can understand business use case and convert it to a logical process automation.
Process Modeller has improved a lot and providing smart services use adds more value.
Service integration helps us to seamlessly integrate with third-party systems

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Ravi Joshi, PMI-ACP®

Solutions Architect

Fidelity InternationalInvestment Management, 5001-10,000 employees

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Easily accessible with any devices such as ipads, iphones and desktop
Data mining - system provides insightful information to users which are targeted for each customer
Increases productivity of field staffs

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Verified User

Contributor in Marketing

Pharmaceuticals Company, 1001-5000 employees

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Cons

Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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Verified User

Director in Research & Development

Pharmaceuticals Company, 10,001+ employees

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Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
Standardization of permissions and customization across teams
Pricing

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Verified User

Program Manager in Information Technology

Pharmaceuticals Company, 11-50 employees

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Likelihood to Renew

Appian 9.0

Based on 16 answers

We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

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Michael Campbell, PMP,CSM

Director, Strategic Process Project Management

Scripps NetworksBroadcast Media, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Appian 8.6

Based on 45 answers

Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.

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Helmut Arnold

Business Process Management Administrator/Designer

Scripps Networks InteractiveBroadcast Media, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Appian 8.1

Based on 123 answers

We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.

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Paul Cabrelle

Business Analyst

Sydney AirportAirlines/Aviation, 201-500 employees

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No score

No answers yet

No answers on this topic

In-Person Training

Appian 9.0

Based on 1 answer

As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

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Verified User

Analyst in Information Technology

Financial Services Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Online Training

Appian 10.0

Based on 1 answer

Really great training platform. Very visual and easy to use.

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Verified User

Analyst in Information Technology

Financial Services Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Appian 9.0

Based on 8 answers

It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

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Peter Newnam

Development Team Lead for BPM, Integration and Special Project Teams

University of WollongongHigher Education, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

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Verified User

Project Manager in Other

Banking Company, 201-500 employees

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As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

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Verified User

Partner in Information Technology

Pharmaceuticals Company, 51-200 employees

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Return on Investment

Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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Lynley Johnston

Contract Senior Business Analyst

Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees

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The system has allowed our field staff to be more efficient
Target marketing based on the data analytics

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Verified User

Contributor in Marketing

Pharmaceuticals Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Appian Editions & Modules

Edition

Free	$0
Standard	60.00²
Flat Fee	Contact Sales³
Enterprise	Contact Sales⁴

per user per month
one fixed price per app, unlimited users
unlimited number of apps, priced by user

Additional Pricing Details

—

General

Veeva CRM

Appian

Veeva CRM

Appian

Veeva CRM

Appian

Veeva CRM

Appian

Veeva CRM

Appian

Veeva CRM

Likelihood to Recommend

Appian

Veeva CRM

Feature Rating Comparison

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

Appian

Veeva CRM

Cons

Appian

Veeva CRM

Likelihood to Renew

Appian

Veeva CRM

Usability

Appian

Veeva CRM

Support Rating

Appian

Veeva CRM

In-Person Training

Appian

Veeva CRM

Online Training

Appian

Veeva CRM

Implementation Rating

Appian

Veeva CRM

Alternatives Considered

Appian

Veeva CRM

Return on Investment

Appian

Veeva CRM

Screenshots

Appian

Veeva CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Appian Editions & Modules