What users are saying about
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Top Rated
434 Ratings

Apple iCloud

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Top Rated
434 Ratings
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Score 8.4 out of 100
57 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Apple iCloud

Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Joshua Melder | TrustRadius Reviewer

Carbonite Endpoint 360

Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
Derek Schroeder | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Apple iCloud
7.8
Carbonite Endpoint 360
Versioning
Apple iCloud
7.3
Carbonite Endpoint 360
Video files
Apple iCloud
8.2
Carbonite Endpoint 360
Audio files
Apple iCloud
8.1
Carbonite Endpoint 360
Document collaboration
Apple iCloud
7.0
Carbonite Endpoint 360
Access control
Apple iCloud
7.4
Carbonite Endpoint 360
File search
Apple iCloud
7.6
Carbonite Endpoint 360
Device sync
Apple iCloud
9.2
Carbonite Endpoint 360

Cloud Storage Security & Administration

Apple iCloud
7.4
Carbonite Endpoint 360
User and role management
Apple iCloud
6.9
Carbonite Endpoint 360
File organization
Apple iCloud
7.9
Carbonite Endpoint 360
Device management
Apple iCloud
7.5
Carbonite Endpoint 360

Cloud Storage Platform

Apple iCloud
8.2
Carbonite Endpoint 360
Performance
Apple iCloud
8.4
Carbonite Endpoint 360
Reliability
Apple iCloud
8.8
Carbonite Endpoint 360
Storage Reports
Apple iCloud
7.3
Carbonite Endpoint 360

Pros

Apple iCloud

  • Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
  • Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
Gavin Scott-Miller | TrustRadius Reviewer

Carbonite Endpoint 360

  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
Namrata D | TrustRadius Reviewer

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
Anonymous | TrustRadius Reviewer

Carbonite Endpoint 360

  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
Todd Frazier | TrustRadius Reviewer

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

Carbonite Endpoint 360

Carbonite Endpoint 360 1.0
Based on 1 answer
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
Nathan Venno | TrustRadius Reviewer

Usability

Apple iCloud

Apple iCloud 8.3
Based on 20 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

Carbonite Endpoint 360

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 12 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

Carbonite Endpoint 360

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.4
Based on 20 answers
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Thomas Myers | TrustRadius Reviewer

Carbonite Endpoint 360

Carbonite Endpoint 360 9.3
Based on 7 answers
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
John Watson | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.
Anonymous | TrustRadius Reviewer

Carbonite Endpoint 360

We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
Anonymous | TrustRadius Reviewer

Return on Investment

Apple iCloud

  • Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
  • Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
  • Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Jeff Henkel | TrustRadius Reviewer

Carbonite Endpoint 360

  • Data backup is critical to us. Carbonite ensures that we don't lose anything important.
  • It is also good protection against accidental deletions or if someone makes mistakes.
  • Cloud back up also means we don't have to worry about maintaining back up equipment or redundancy in storage.
Anonymous | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Carbonite Endpoint 360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apple iCloud
8.2
Carbonite Endpoint 360
8.7

Likelihood to Renew

Apple iCloud
9.4
Carbonite Endpoint 360
1.0

Usability

Apple iCloud
8.3
Carbonite Endpoint 360

Performance

Apple iCloud
8.2
Carbonite Endpoint 360

Support Rating

Apple iCloud
7.4
Carbonite Endpoint 360
9.3

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