What users are saying about
Top Rated
447 Ratings
2 Ratings
Top Rated
447 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Apple iCloud

Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Joshua Melder | TrustRadius Reviewer

ECM XD

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal.ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.0
ECM XD
Versioning
Apple iCloud
7.5
ECM XD
Video files
Apple iCloud
8.4
ECM XD
Audio files
Apple iCloud
8.3
ECM XD
Document collaboration
Apple iCloud
7.3
ECM XD
Access control
Apple iCloud
7.6
ECM XD
File search
Apple iCloud
7.8
ECM XD
Device sync
Apple iCloud
9.2
ECM XD

Cloud Storage Security & Administration

Apple iCloud
7.4
ECM XD
User and role management
Apple iCloud
6.7
ECM XD
File organization
Apple iCloud
8.0
ECM XD
Device management
Apple iCloud
7.6
ECM XD

Cloud Storage Platform

Apple iCloud
8.2
ECM XD
Performance
Apple iCloud
8.4
ECM XD
Reliability
Apple iCloud
8.9
ECM XD
Storage Reports
Apple iCloud
7.3
ECM XD

Pros

Apple iCloud

  • Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
  • Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
Gavin Scott-Miller | TrustRadius Reviewer

ECM XD

  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
Anonymous | TrustRadius Reviewer

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
Anonymous | TrustRadius Reviewer

ECM XD

  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

ECM XD

No score
No answers yet
No answers on this topic

Usability

Apple iCloud

Apple iCloud 7.8
Based on 20 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

ECM XD

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 13 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

ECM XD

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.5
Based on 36 answers
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Thomas Myers | TrustRadius Reviewer

ECM XD

ECM XD 9.0
Based on 1 answer
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.
Anonymous | TrustRadius Reviewer

ECM XD

No answers on this topic

Return on Investment

Apple iCloud

  • Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
  • Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
  • Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Jeff Henkel | TrustRadius Reviewer

ECM XD

  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
Anonymous | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apple iCloud Editions & Modules

Edition
50GB$0.991
200GB$2.991
2TB$9.991
  1. Per Month
Additional Pricing Details

ECM XD

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ECM XD Editions & Modules

Additional Pricing Details
Contact Xybion for more information.

Rating Summary

Likelihood to Recommend

Apple iCloud
8.5
ECM XD
9.0

Likelihood to Renew

Apple iCloud
9.4
ECM XD

Usability

Apple iCloud
7.8
ECM XD

Performance

Apple iCloud
8.2
ECM XD

Support Rating

Apple iCloud
7.5
ECM XD
9.0

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