What users are saying about

Apple iCloud

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377 Ratings
4 Ratings

Apple iCloud

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377 Ratings
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Score 7.9 out of 101
4 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Apple iCloud

It seems to work very well for small group collaboration much better than it does for larger groups or more complex projects. The other (minor) thing, is that while working across locations, there isn't a chat function, which would be huge when working on documents that work off info that others have. While at the same location, working on a small project iCloud works great for us. The other issue is that some of our Android users can't do some of the same things their colleagues using iOS can while on the go.
No photo available

SmartSearch

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
Terrence Abrams profile photo

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.1
SmartSearch
Versioning
Apple iCloud
7.9
SmartSearch
Video files
Apple iCloud
8.4
SmartSearch
Audio files
Apple iCloud
8.5
SmartSearch
Document collaboration
Apple iCloud
7.2
SmartSearch
Access control
Apple iCloud
7.6
SmartSearch
File search
Apple iCloud
8.2
SmartSearch
Device sync
Apple iCloud
9.3
SmartSearch

Cloud Storage Security & Administration

Apple iCloud
8.0
SmartSearch
User and role management
Apple iCloud
7.8
SmartSearch
File organization
Apple iCloud
7.9
SmartSearch
Device management
Apple iCloud
8.1
SmartSearch

Cloud Storage Platform

Apple iCloud
8.4
SmartSearch
Performance
Apple iCloud
8.5
SmartSearch
Reliability
Apple iCloud
9.1
SmartSearch
Storage Reports
Apple iCloud
7.7
SmartSearch

Pros

  • Backup of login credentials with KeyChain works particularly well. No other competitor can match the fully integrated nature of iCloud because Apple owns the operating system.
  • Seamless syncing with iCloud Backup works to a decent degree. Competitors like Dropbox are catching up, but iCloud comes out of the box and ready to go on new Apple devices, so it saves time for IT.
  • iCloud contacts helps with organization-wide syncing of contacts.
Anand Chhatpar profile photo
  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Megan Cobleigh profile photo

Cons

  • Locked into the Apple Ecosystem. Does not port very well to Windows, Linux, or Chrome
  • Storage tiers are expensive
  • Sharing is possible, but not completely flushed out for things such as reminders, notes, calendars, documents, and photos
Adam Lauer profile photo
  • Integrated Viewer panes are the only real improvement needed.
  • Maybe an increased range of annotation options. Theirs are quite good, but could be better.
Terrence Abrams profile photo

Likelihood to Renew

Apple iCloud9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
No photo available
SmartSearch8.6
Based on 3 answers
Too easy to use, low enough TCO to continue on with for a long, long time.
Terrence Abrams profile photo

Usability

Apple iCloud8.7
Based on 12 answers
I gave Apple iCloud an 8 because even when I can't quite figure something out, there is almost always a forum that I can use Google to find where they have unpacked every aspect of the issue that I'm running into. Apple iCloud has so many users that there are tons of people that are willing to walk you through any issues.
Sarah Bandy profile photo
SmartSearch7.5
Based on 2 answers
It really is that intuitive and easy to learn.
Terrence Abrams profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
SmartSearch9.1
Based on 1 answer
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
Terrence Abrams profile photo

Performance

Apple iCloud8.5
Based on 6 answers
I really don't see any lag time when I access files from Apple iCloud. Files are accessible immediately from what I can see. Honestly, I probably don't access large content files very often so that may be a factor. In addition, I have never noticed iCloud being the cause of any slow access to a file or slow down any of my computers or mobile devices.
Jeff Henkel profile photo
SmartSearch8.2
Based on 1 answer
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
Terrence Abrams profile photo

Support

Apple iCloud9.0
Based on 1 answer
Apple support is quick to respond and know their product well. They will follow up with you to make sure your issue has been resolved and case can be closed.
Ravinder Gupta profile photo
SmartSearch6.4
Based on 2 answers
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
Terrence Abrams profile photo

In-Person Training

No score
No answers yet
No answers on this topic
SmartSearch7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
Terrence Abrams profile photo

Implementation

No score
No answers yet
No answers on this topic
SmartSearch8.1
Based on 2 answers
Just let it happen. It's very quick and smooth.
Terrence Abrams profile photo

Alternatives Considered

Google Drive comes packaged with my GSuite account so I still use it but it doesn't sync all of my Apple devices together. As a result, the device syncing makes iCloud a more important cloud service for my business. I do find that upload speeds to Google Drive tend to be faster than iCloud though.
Shawngela Pierce profile photo
SmartSearch is getting so strong, that even at it's lower price, it is closing the gap with the higher dollar enterprise players. It was a ways to go on advanced workflow and capture processing, but it is closing. You can stack it up to most anything, its a threat to lot of players. Could wipe out DocuWare, MS SharePoint and Digitech for the best of the lower tiered price products, can probably wipe out Alchemy, SMEAD and Docubase too.
Terrence Abrams profile photo

Scalability

No score
No answers yet
No answers on this topic
SmartSearch7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
Terrence Abrams profile photo

Return on Investment

  • Improved efficiency of Apple device usage
  • Streamlined the process of data collection, sharing and dissemination using Apple devices
Jevgenijs Steinbuks profile photo
  • Faster sales track and revenue
  • Easier to set up low initial point of entry in cost on financing
  • More capture business opportunities because of it.
  • Much more employee efficiency.
  • Great auto-update processing at client stations
Terrence Abrams profile photo

Pricing Details

Apple iCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SmartSearch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details