What users are saying about
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Top Rated
391 Ratings
4 Ratings

Apple iCloud

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Top Rated
391 Ratings
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Score 8 out of 101
4 Ratings
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Score 10 out of 101

Likelihood to Recommend

Apple iCloud

iCloud is at its best when a single user has multiple devices and uses the same apps on all or most of those devices. Keynote, Pages, IA Writer, MindNode, and other "fully integrated with iCloud" apps are great examples of how easy it can be.It's less compelling when multiple users need a shared file repository — we just use Dropbox in that situation, and it's a good compliment.It's also less valuable when the apps being used don't directly integrate with iCloud. The valuable cross-OS integration when switching from Mac to iOS and back is much clunkier in those situations. Kick the tires using the free iCloud features before depending too heavily on it.
Jeff Eaton profile photo

SmartSearch

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
Terrence Abrams profile photo

Feature Rating Comparison

File Sharing & Management

Apple iCloud
7.8
SmartSearch
Versioning
Apple iCloud
7.4
SmartSearch
Video files
Apple iCloud
7.9
SmartSearch
Audio files
Apple iCloud
7.9
SmartSearch
Document collaboration
Apple iCloud
7.2
SmartSearch
Access control
Apple iCloud
7.5
SmartSearch
File search
Apple iCloud
7.9
SmartSearch
Device sync
Apple iCloud
9.0
SmartSearch

Cloud Storage Security & Administration

Apple iCloud
7.9
SmartSearch
User and role management
Apple iCloud
7.7
SmartSearch
File organization
Apple iCloud
7.9
SmartSearch
Device management
Apple iCloud
8.1
SmartSearch

Cloud Storage Platform

Apple iCloud
8.3
SmartSearch
Performance
Apple iCloud
8.4
SmartSearch
Reliability
Apple iCloud
8.8
SmartSearch
Storage Reports
Apple iCloud
7.7
SmartSearch

Pros

Apple iCloud

  • Zero set up integration with Apple and many third-party apps.
  • MacOS and iOS document sharing is smooth to the point of being effortlessness.
  • Enough storage on the "free" tier that many team members can get by without an upgrade.
Jeff Eaton profile photo

SmartSearch

  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Megan Cobleigh profile photo

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
No photo available

SmartSearch

  • There was some difficulty initially setting up the workflows for the email notifications to work. This was frustrating to get worked out and involved multiple test attempts.
  • The system can be slow at loading long documents, which for a legal department is not ideal.
  • The documents do not automatically get uploaded with search pdf capability, a workflow must be set up in order to enble this feature.
Megan Cobleigh profile photo

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
No photo available

SmartSearch

SmartSearch 8.6
Based on 3 answers
We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.
Megan Cobleigh profile photo

Usability

Apple iCloud

Apple iCloud 8.7
Based on 18 answers
Apple iCloud is very easy to use. Even without prior exposure a new user can quickly learn the ins and outs of Apple iCloud. Like many of Apple's products, Apple iCloud is very intuitive. I do think that the folder organization through the online user interface could be improved, but I'm normally on my Mac so it doesn't really impact me
No photo available

SmartSearch

SmartSearch 7.5
Based on 2 answers
It really is that intuitive and easy to learn.
Terrence Abrams profile photo

Reliability and Availability

Apple iCloud

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 9.1
Based on 1 answer
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
Terrence Abrams profile photo

Performance

Apple iCloud

Apple iCloud 8.3
Based on 12 answers
Apple iCloud generally works pretty flawlessly when using it within the Apple ecosystem. There have been a few times that I have noticed the online user interface of Apple iCloud to load rather slowly. I would imagine that this also depends on other factors such as, internet connection quality and the type of stored data that's being retrieved
No photo available

SmartSearch

SmartSearch 8.2
Based on 1 answer
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
Terrence Abrams profile photo

Support

Apple iCloud

Apple iCloud 9.0
Based on 1 answer
Apple support is quick to respond and know their product well. They will follow up with you to make sure your issue has been resolved and case can be closed.
Ravinder Gupta profile photo

SmartSearch

SmartSearch 6.4
Based on 2 answers
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
Terrence Abrams profile photo

In-Person Training

Apple iCloud

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
Terrence Abrams profile photo

Implementation

Apple iCloud

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 8.1
Based on 2 answers
Just let it happen. It's very quick and smooth.
Terrence Abrams profile photo

Alternatives Considered

Apple iCloud

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.
No photo available

SmartSearch

A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
Megan Cobleigh profile photo

Scalability

Apple iCloud

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
Terrence Abrams profile photo

Return on Investment

Apple iCloud

  • Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
  • Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
  • Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Jeff Henkel profile photo

SmartSearch

  • Increased efficiency in time management
  • Assists the company in not missing termination dates of vendors we do not wish to continue business.
  • Allows an easy analysis of all active vendors and customers.
Megan Cobleigh profile photo

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SmartSearch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

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