What users are saying about

Apple iCloud<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

362 Ratings

SmartSearch

4 Ratings

Apple iCloud<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

362 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

SmartSearch

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Add comparison

Likelihood to Recommend

Apple iCloud

It seems to work very well for small group collaboration much better than it does for larger groups or more complex projects. The other (minor) thing, is that while working across locations, there isn't a chat function, which would be huge when working on documents that work off info that others have. While at the same location, working on a small project iCloud works great for us. The other issue is that some of our Android users can't do some of the same things their colleagues using iOS can while on the go.
No photo available

SmartSearch

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
Terrence Abrams profile photo

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.1
SmartSearch
Versioning
Apple iCloud
7.8
SmartSearch
Video files
Apple iCloud
8.4
SmartSearch
Audio files
Apple iCloud
8.5
SmartSearch
Document collaboration
Apple iCloud
6.9
SmartSearch
Access control
Apple iCloud
7.3
SmartSearch
File search
Apple iCloud
8.5
SmartSearch
Device sync
Apple iCloud
9.0
SmartSearch

Cloud Storage Security & Administration

Apple iCloud
7.9
SmartSearch
User and role management
Apple iCloud
7.7
SmartSearch
File organization
Apple iCloud
7.7
SmartSearch
Device management
Apple iCloud
8.4
SmartSearch

Cloud Storage Platform

Apple iCloud
8.2
SmartSearch
Performance
Apple iCloud
8.2
SmartSearch
Reliability
Apple iCloud
8.8
SmartSearch
Storage Reports
Apple iCloud
7.4
SmartSearch

Pros

  • Very user friendly and easy to use
  • Automatic synchronization
  • Quick and efficient
Jevgenijs Steinbuks profile photo
  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Megan Cobleigh profile photo

Cons

  • iCloud could use some improvement integrating better with businesses. Each user needs their own Apple ID which can be cumbersome the more users you have. Would be nice to have some type of management tool for iCloud for businesses that can be setup and handled by a company administrator. Would also like to see the ability for users to collaborate on shared documents.
No photo available
  • There was some difficulty initially setting up the workflows for the email notifications to work. This was frustrating to get worked out and involved multiple test attempts.
  • The system can be slow at loading long documents, which for a legal department is not ideal.
  • The documents do not automatically get uploaded with search pdf capability, a workflow must be set up in order to enble this feature.
Megan Cobleigh profile photo

Likelihood to Renew

Apple iCloud9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
No photo available
SmartSearch8.6
Based on 3 answers
We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.
Megan Cobleigh profile photo

Usability

Apple iCloud6.9
Based on 6 answers
It does what it does behind the scenes. Whenever you do use the interface online, its functions are very simple to use
No photo available
SmartSearch7.5
Based on 2 answers
It really is that intuitive and easy to learn.
Terrence Abrams profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
SmartSearch9.1
Based on 1 answer
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
Terrence Abrams profile photo

Performance

No score
No answers yet
No answers on this topic
SmartSearch8.2
Based on 1 answer
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
Terrence Abrams profile photo

Support

No score
No answers yet
No answers on this topic
SmartSearch6.4
Based on 2 answers
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
Terrence Abrams profile photo

In-Person Training

No score
No answers yet
No answers on this topic
SmartSearch7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
Terrence Abrams profile photo

Implementation

No score
No answers yet
No answers on this topic
SmartSearch8.1
Based on 2 answers
Just let it happen. It's very quick and smooth.
Terrence Abrams profile photo

Alternatives Considered

I think Apple iCloud needs a paradigm shift. I have seen this problem back in 1992, where Apple was King.
Ricardo G Lopes profile photo
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
Megan Cobleigh profile photo

Scalability

No score
No answers yet
No answers on this topic
SmartSearch7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
Terrence Abrams profile photo

Return on Investment

  • Negative benefits. There was a significant expectation, followed by frustration.
Ricardo G Lopes profile photo
  • Increased efficiency in time management
  • Assists the company in not missing termination dates of vendors we do not wish to continue business.
  • Allows an easy analysis of all active vendors and customers.
Megan Cobleigh profile photo

Pricing Details

Apple iCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SmartSearch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details