What users are saying about
Top Rated
448 Ratings
3 Ratings
Top Rated
448 Ratings
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Score 8.5 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Apple iCloud

Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Joshua Melder | TrustRadius Reviewer

SpiderOak

SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
Dave King | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Apple iCloud
8.0
SpiderOak
8.9
Versioning
Apple iCloud
7.5
SpiderOak
10.0
Video files
Apple iCloud
8.4
SpiderOak
9.0
Audio files
Apple iCloud
8.3
SpiderOak
9.0
Document collaboration
Apple iCloud
7.3
SpiderOak
8.0
Access control
Apple iCloud
7.6
SpiderOak
10.0
File search
Apple iCloud
7.8
SpiderOak
7.0
Device sync
Apple iCloud
9.2
SpiderOak
9.0

Cloud Storage Security & Administration

Apple iCloud
7.4
SpiderOak
9.0
User and role management
Apple iCloud
6.7
SpiderOak
10.0
File organization
Apple iCloud
8.0
SpiderOak
8.0
Device management
Apple iCloud
7.6
SpiderOak
9.0

Cloud Storage Platform

Apple iCloud
8.2
SpiderOak
8.3
Performance
Apple iCloud
8.4
SpiderOak
8.0
Reliability
Apple iCloud
8.9
SpiderOak
9.0
Storage Reports
Apple iCloud
7.3
SpiderOak
8.0

Pros

Apple iCloud

  • Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
  • Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
Gavin Scott-Miller | TrustRadius Reviewer

SpiderOak

  • Versions Files meaning it makes multiple copies of the same files as it is updated
  • Zero Knowledge meaning our storage is complete secure and private
Dave King | TrustRadius Reviewer

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
Anonymous | TrustRadius Reviewer

SpiderOak

  • The Software Client sometimes fails and the only resolution is to uninstall/reinstall
  • Support meanig there is no number to call, you do everything over email
Dave King | TrustRadius Reviewer

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

SpiderOak

No score
No answers yet
No answers on this topic

Usability

Apple iCloud

Apple iCloud 7.8
Based on 20 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

SpiderOak

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 13 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

SpiderOak

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.5
Based on 36 answers
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Thomas Myers | TrustRadius Reviewer

SpiderOak

SpiderOak 7.0
Based on 1 answer
While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
Dave King | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.
Anonymous | TrustRadius Reviewer

SpiderOak

In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
Dave King | TrustRadius Reviewer

Return on Investment

Apple iCloud

  • Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
  • Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
  • Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Jeff Henkel | TrustRadius Reviewer

SpiderOak

  • ROI is positive when you consider unlimited data for the annual cost.
  • Versioning when you consider backing up documents that continually change and need to restore a previous version.
Dave King | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apple iCloud Editions & Modules

Edition
50GB$0.991
200GB$2.991
2TB$9.991
  1. Per Month
Additional Pricing Details

SpiderOak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SpiderOak Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apple iCloud
8.5
SpiderOak
8.0

Likelihood to Renew

Apple iCloud
9.4
SpiderOak

Usability

Apple iCloud
7.8
SpiderOak

Performance

Apple iCloud
8.2
SpiderOak

Support Rating

Apple iCloud
7.5
SpiderOak
7.0

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