Apple Remote Desktop vs. GoTo Resolve

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apple Remote Desktop
Score 8.7 out of 10
N/A
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.N/A
GoTo Resolve
Score 7.7 out of 10
N/A
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as…
$0
for 3 agents and unlimited endpoints
Pricing
Apple Remote DesktopGoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
Apple Remote DesktopGoTo Resolve
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
Apple Remote DesktopGoTo Resolve
Considered Both Products
Apple Remote Desktop
Chose Apple Remote Desktop
The Apple Remote Desktop application has a much faster connection once the computer has been properly configured.
GoTo Resolve

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Apple Remote DesktopGoTo Resolve
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apple Remote Desktop
8.0
25 Ratings
3% below category average
GoTo Resolve
-
Ratings
Screen sharing8.925 Ratings00 Ratings
File transfer9.024 Ratings00 Ratings
Instant message9.320 Ratings00 Ratings
Secure remote access with Smart Card authentication8.53 Ratings00 Ratings
Access to sleeping/powered-off computers7.219 Ratings00 Ratings
Over-the-Internet remote session9.019 Ratings00 Ratings
Initiate remote control from mobile7.06 Ratings00 Ratings
Remote management of servers & workstations8.421 Ratings00 Ratings
Remote Active Directory® management7.08 Ratings00 Ratings
Centralized management dashboard8.516 Ratings00 Ratings
Session record7.39 Ratings00 Ratings
Annotations7.05 Ratings00 Ratings
Monitoring and Alerts8.312 Ratings00 Ratings
Multi-platform remote control6.37 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Apple Remote Desktop
-
Ratings
GoTo Resolve
7.2
15 Ratings
1% above category average
Patch Management00 Ratings7.215 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Apple Remote Desktop
-
Ratings
GoTo Resolve
7.8
37 Ratings
0% below category average
Attended device access00 Ratings8.336 Ratings
Unattended device access00 Ratings7.630 Ratings
Mobile device access00 Ratings7.023 Ratings
Virtual device access00 Ratings8.326 Ratings
Multiple-display support00 Ratings7.831 Ratings
Multiple concurrent sessions00 Ratings8.130 Ratings
Best Alternatives
Apple Remote DesktopGoTo Resolve
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Apple Remote DesktopGoTo Resolve
Likelihood to Recommend
8.4
(25 ratings)
8.5
(94 ratings)
Likelihood to Renew
10.0
(3 ratings)
8.7
(15 ratings)
Usability
9.0
(4 ratings)
8.9
(75 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
10.0
(4 ratings)
8.2
(6 ratings)
Implementation Rating
10.0
(3 ratings)
9.1
(4 ratings)
User Testimonials
Apple Remote DesktopGoTo Resolve
Likelihood to Recommend
Apple
For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
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GoTo (formerly LogMeIn)
Product is very easy to use. Price is very affordable. Loved it did what I needed it to do. I managed 500 laptops with it all the patch and versioning was automatically taken care of by the product. No need for a VPN client in order to remotely assist the users. It is a great product and I highly recommend it.
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Pros
Apple
  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
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GoTo (formerly LogMeIn)
  • Provides a means to quickly connect and remotely control a client's workstation.
  • Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
  • Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
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Cons
Apple
  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
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GoTo (formerly LogMeIn)
  • User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options.
  • Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go.
  • Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports.
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Likelihood to Renew
Apple
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
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GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
Apple
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
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GoTo (formerly LogMeIn)
As i said before the platform offers robust functionalities for ticket management, knowledge base integration, and automation, but there could be room for improvement in terms of user interface intuitiveness. Some users might find the navigation slightly complex, especially when trying to access advanced features or customizing workflows. Improvements in simplifying the user interface, enhancing navigation, and providing more intuitive guidance for users could potentially elevate usability score.
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Reliability and Availability
Apple
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
Apple
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
Apple
Apple support is great.
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GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
Apple
Very quick and easy install with no real issues
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GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
Apple
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
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GoTo (formerly LogMeIn)
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
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Return on Investment
Apple
  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
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GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
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ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board