Apple Remote Desktop vs. Impero Remote Manager (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apple Remote Desktop
Score 8.7 out of 10
N/A
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.N/A
Impero Remote Manager (discontinued)
Score 8.0 out of 10
N/A
Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector. It is no longer available.N/A
Pricing
Apple Remote DesktopImpero Remote Manager (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apple Remote DesktopImpero Remote Manager (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apple Remote DesktopImpero Remote Manager (discontinued)
Top Pros
Top Cons
Features
Apple Remote DesktopImpero Remote Manager (discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apple Remote Desktop
8.0
25 Ratings
3% below category average
Impero Remote Manager (discontinued)
4.5
1 Ratings
59% below category average
Screen sharing8.925 Ratings7.01 Ratings
File transfer9.024 Ratings4.01 Ratings
Instant message9.320 Ratings5.01 Ratings
Secure remote access with Smart Card authentication8.53 Ratings5.01 Ratings
Access to sleeping/powered-off computers7.219 Ratings2.01 Ratings
Over-the-Internet remote session9.019 Ratings5.01 Ratings
Initiate remote control from mobile7.06 Ratings4.01 Ratings
Remote management of servers & workstations8.421 Ratings6.01 Ratings
Remote Active Directory® management7.08 Ratings3.01 Ratings
Centralized management dashboard8.516 Ratings3.01 Ratings
Session record7.39 Ratings6.01 Ratings
Annotations7.05 Ratings3.01 Ratings
Monitoring and Alerts8.312 Ratings5.01 Ratings
Multi-platform remote control6.37 Ratings5.01 Ratings
Best Alternatives
Apple Remote DesktopImpero Remote Manager (discontinued)
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
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Score 8.9 out of 10
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Score 8.9 out of 10
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User Ratings
Apple Remote DesktopImpero Remote Manager (discontinued)
Likelihood to Recommend
8.4
(25 ratings)
6.0
(1 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
9.0
(4 ratings)
-
(0 ratings)
Support Rating
10.0
(4 ratings)
8.0
(1 ratings)
Implementation Rating
10.0
(3 ratings)
-
(0 ratings)
User Testimonials
Apple Remote DesktopImpero Remote Manager (discontinued)
Likelihood to Recommend
Apple
For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
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Impero Software
Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
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Pros
Apple
  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
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Impero Software
  • It allows us to keep track of our students.
  • The user interface is really easy to use and understand.
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Cons
Apple
  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
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Impero Software
  • It crashes frequently, so that could be fixed.
  • The ability to take over a student's screen could be a little easier as well.
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Likelihood to Renew
Apple
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
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Impero Software
No answers on this topic
Usability
Apple
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
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Impero Software
No answers on this topic
Support Rating
Apple
Apple support is great.
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Impero Software
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
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Implementation Rating
Apple
Very quick and easy install with no real issues
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Impero Software
No answers on this topic
Alternatives Considered
Apple
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
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Impero Software
In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
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Return on Investment
Apple
  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
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Impero Software
  • It keeps students on task.
  • It allows our teachers to better manage how their students are using Chromebooks.
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ScreenShots