What users are saying about
Top Rated
68 Ratings
Top Rated
22 Ratings
Top Rated
68 Ratings
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Score 8.1 out of 101
Top Rated
22 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Kaseya VSA

Good for gathering information about hardware/software of a system, for installing and managing antivirus. Good for running common tasks or installing common programs.Not good for logging into a computer remotely.
James Buchholz profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
Kaseya VSA
Screen sharing
Apple Remote Desktop
9.2
Kaseya VSA
File transfer
Apple Remote Desktop
8.9
Kaseya VSA
Instant message
Apple Remote Desktop
8.6
Kaseya VSA
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Kaseya VSA
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
Kaseya VSA
Over-the-Internet remote session
Apple Remote Desktop
8.5
Kaseya VSA
Initiate remote control from mobile
Apple Remote Desktop
3.4
Kaseya VSA
Remote management of servers & workstations
Apple Remote Desktop
8.4
Kaseya VSA
Remote Active Directory® management
Apple Remote Desktop
9.6
Kaseya VSA
Centralized management dashboard
Apple Remote Desktop
8.0
Kaseya VSA
Session record
Apple Remote Desktop
7.0
Kaseya VSA
Annotations
Apple Remote Desktop
6.2
Kaseya VSA
Monitoring and Alerts
Apple Remote Desktop
7.0
Kaseya VSA
Multi-platform remote control
Apple Remote Desktop
5.2
Kaseya VSA

Pros

  • Allows us to execute UNIX scripts without alerting a user or interrupting their workflow.
  • Allows us to observe, control, and share control of a user's machine flawlessly.
  • Enables us to collect usage statistics from endpoints to determine machine usage and this, in turn, helps drive business decisions.
No photo available
  • Integrate security software such as Malwarebytes enterprise and Kaspersky Enterprise and allow you to manage these systems for many companies under one window.
  • VSA has a great backup system built into it. We have the ability to backup endpoints to our secure cloud without a VPN.
  • Scripting is very easy with VSA. We set up maintenance scripts to run on all our desktop endpoints. The system comes with some great scripts out of the box and the website has many more scripts you can use.
Vincent Capra profile photo

Cons

  • Sometimes Apple Remote Desktop is finicky when it comes to wireless connection. If a lab computer drops the ethernet, Apple Remote Desktop can't always find the computer.
  • Setting of power settings can be messed up when certain scripts are ran and I haven't found a way to "reset" back to default. It has that option but it does not work to reset to default. I have 25 computers that no longer turn them selves on in the morning, even though the setting in the power settings has it scheduled to do so.
  • Depending on the day, Apple Remote Desktop does not search or scan as well as other days.
Angel Swalve profile photo
  • Live Connect is not very stable. Needs an update constantly and does not work until it is updated, even sometimes not after that. I've had to uninstall and reinstall LiveConnect many times.
  • Patch management is not very intuitive.
  • We've never been able to use the Chat function part of the Remote Control module.
  • Keyboard shortcuts and macros don't pass through the LiveConnect remote control and restarting the computer through LiveConnect is awful. You get disconnected from the system before it even shuts down and sometimes the shutdown doesn't complete and there you are disconnected because presumably the LiveConnect service shuts down first.
  • Sometimes scripts will just not run with no explanation.
James Buchholz profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop allows me access and control that Casper doesn't always have. I love the use of the Remote sessions to be able to get on and see what exactly is going on and then to be able to fix it without having to run across campus to that classroom.
Angel Swalve profile photo
The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya.I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for.Scripting in LabTech is more reliable. I've never had a script just not run in LabTech like I have in Kaseya.
James Buchholz profile photo

Return on Investment

  • We have had 110% success with Apple Remove Desktop.
  • We can provide much better customer service.
  • End users are very happy with results.
Kevin B. Richardson II profile photo
  • I can't speak to the ROI impact as I am just a technician. I do know that we are moving away from Kaseya in a month or so - so that may answer that question.
James Buchholz profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Kaseya VSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details