What users are saying about

Apple Remote Desktop

Top Rated
64 Ratings

Kaseya VSA

Top Rated
21 Ratings

Apple Remote Desktop

Top Rated
64 Ratings
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Score 8.1 out of 101

Kaseya VSA

Top Rated
21 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Apple Remote Desktop

Apple Remote Desktop is well suited for logging in Pre-Kindergarten students all at the same time to allow the students more time on the computer versus waiting for the teacher to log them in one by one. Apple Remote Desktop is not well suited for use on wireless consistently.
Angel Swalve profile photo

Kaseya VSA

It is well suited for IT companies / Managed Service Providers and medium to large enterprises.
Richard Trivedi profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
Kaseya VSA
Screen sharing
Apple Remote Desktop
9.0
Kaseya VSA
File transfer
Apple Remote Desktop
8.7
Kaseya VSA
Instant message
Apple Remote Desktop
8.4
Kaseya VSA
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Kaseya VSA
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
Kaseya VSA
Over-the-Internet remote session
Apple Remote Desktop
8.1
Kaseya VSA
Initiate remote control from mobile
Apple Remote Desktop
3.9
Kaseya VSA
Remote management of servers & workstations
Apple Remote Desktop
8.4
Kaseya VSA
Remote Active Directory® management
Apple Remote Desktop
9.4
Kaseya VSA
Centralized management dashboard
Apple Remote Desktop
7.9
Kaseya VSA
Session record
Apple Remote Desktop
6.8
Kaseya VSA
Annotations
Apple Remote Desktop
6.2
Kaseya VSA
Monitoring and Alerts
Apple Remote Desktop
6.2
Kaseya VSA
Multi-platform remote control
Apple Remote Desktop
5.2
Kaseya VSA

Pros

  • Remote System Control. Quickly resolve a problem while continuing to work on multiple tasks from your own PC. This allows for less downtime/frustration on the end user and more efficient productivity from the technician.
  • Hardware and Software Reports. This allows the technician to quickly spot a hardware deficiency (perhaps not enough RAM) or software incompatibility (not running the latest version) without having to bother the end user for this diagnostic information.
  • Software Distribution. Used in tandem with the Software Reports, if an issue is found in a report, the Software Distribution will allow the technician to push the necessary software to the users PC.
Tim Twiss profile photo
  • Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue.
  • Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work.
  • Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.
Racey Cave profile photo

Cons

  • Speed. Apple Remote Desktop still appears to be slower when compared to Windows Remote Desktop
  • Cost. The $79.99 price tag seems rather high. Windows Remote Desktop, although not as feature rich, is included with the operating system.
  • Drag and Drop. While functioning, it can be clunky and difficult to use.
Tim Twiss profile photo
  • The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
Racey Cave profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop provides a different level of support than programs listed above. Its a nice support tool built in the OS.
Kevin B. Richardson II profile photo
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
Racey Cave profile photo

Return on Investment

  • It allows us to help multiple user at once and which helps get users back to work, which in turn allows us to provide better customer service.
No photo available
  • Very solid tool that provides a large ROI as far as cost to the service able to provide with the tools.
  • Only negative jump is coming from a ConnectWise Automate world, remote control is significantly slower than ScreenConnect.
  • Easy to implement scripting. This can drastically cut down on support calls and time wasted with manual labor.
Derek Schroeder profile photo

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Kaseya VSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details