What users are saying about
35 Ratings
76 Ratings
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Score 8.1 out of 101
35 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Kaseya VSA

Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
Racey Cave profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
8.0
Kaseya VSA
Screen sharing
Apple Remote Desktop
9.5
Kaseya VSA
File transfer
Apple Remote Desktop
9.4
Kaseya VSA
Instant message
Apple Remote Desktop
9.2
Kaseya VSA
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Kaseya VSA
Access to sleeping/powered-off computers
Apple Remote Desktop
6.2
Kaseya VSA
Over-the-Internet remote session
Apple Remote Desktop
9.4
Kaseya VSA
Initiate remote control from mobile
Apple Remote Desktop
2.6
Kaseya VSA
Remote management of servers & workstations
Apple Remote Desktop
8.5
Kaseya VSA
Remote Active Directory® management
Apple Remote Desktop
10.0
Kaseya VSA
Centralized management dashboard
Apple Remote Desktop
8.9
Kaseya VSA
Session record
Apple Remote Desktop
6.3
Kaseya VSA
Annotations
Apple Remote Desktop
6.1
Kaseya VSA
Monitoring and Alerts
Apple Remote Desktop
8.5
Kaseya VSA
Multi-platform remote control
Apple Remote Desktop
9.5
Kaseya VSA

Monitoring Tasks

Apple Remote Desktop
Kaseya VSA
7.8
Remote monitoring
Apple Remote Desktop
Kaseya VSA
8.4
Network device monitoring
Apple Remote Desktop
Kaseya VSA
7.3
Multiple Server Monitoring
Apple Remote Desktop
Kaseya VSA
7.8
Multi-device monitoring
Apple Remote Desktop
Kaseya VSA
7.3
Automated alerts and notifications
Apple Remote Desktop
Kaseya VSA
8.1

Management Tasks

Apple Remote Desktop
Kaseya VSA
7.9
Patch Management
Apple Remote Desktop
Kaseya VSA
7.4
Service configuration management
Apple Remote Desktop
Kaseya VSA
8.0
Software and hardware inventory
Apple Remote Desktop
Kaseya VSA
8.7
Policy-based automation
Apple Remote Desktop
Kaseya VSA
7.6

Reporting

Apple Remote Desktop
Kaseya VSA
7.7
Performance data reports
Apple Remote Desktop
Kaseya VSA
7.4
Customizable reporting
Apple Remote Desktop
Kaseya VSA
6.7
Data visualization
Apple Remote Desktop
Kaseya VSA
7.8
Risk analysis
Apple Remote Desktop
Kaseya VSA
8.7

Security

Apple Remote Desktop
Kaseya VSA
8.6
Data backup and recovery
Apple Remote Desktop
Kaseya VSA
8.6
Antivirus and malware management
Apple Remote Desktop
Kaseya VSA
8.4
Adinistraor access control
Apple Remote Desktop
Kaseya VSA
8.7

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo

Kaseya VSA

  • Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
  • Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
  • Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
  • Patch Management - This module requires minimal effort to manage and maintain.
Richard Trivedi profile photo

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
No photo available

Kaseya VSA

  • Customer service, sales, and technical support are not always the best or the fastest.
  • The patch management policy is cumbersome and it does not work. A lot of end devices do not get the needed update or do not report back as necessary
  • Two-factor authentication is expensive
  • Kaseya does not have great reporting tools, and can be a pain when billing depending on your accounting system
No photo available

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop

Apple Remote Desktop 9.5
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
Very easy to use not very buggy
Kevin B. Richardson II profile photo

Kaseya VSA

Kaseya VSA 8.6
Based on 5 answers
Kaseya VSA has improved our and our customer's IT infrastructure and has enabled us to start another division in our company to generate additional revenue and enable us and our customers to better utilize IT resources.
No photo available

Implementation

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
None, very easy to setup and install.
Brian Sossamon profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley profile photo

Kaseya VSA

VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to understand and use.
Derek Schroeder profile photo

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power profile photo

Kaseya VSA

  • We have been able to improve our IT operations by looking at problem areas and eliminating those problem areas to improve reliability.
  • Since our, and our customers', IT operations have become more reliable, this has cut down the time our IT staff dedicates to fixing issues, and enables us to focus on other IT projects.
  • Kaseya has covered all of our business objectives, and also went beyond.
No photo available

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apple Remote Desktop
8.9
Kaseya VSA
8.5

Likelihood to Renew

Apple Remote Desktop
10.0
Kaseya VSA

Usability

Apple Remote Desktop
9.5
Kaseya VSA

Support

Apple Remote Desktop
10.0
Kaseya VSA
8.6

Implementation

Apple Remote Desktop
10.0
Kaseya VSA

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