Likelihood to Recommend For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Read full review It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali System Coordinator & Development Officer
Read full review Pros Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks. Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks. Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time. Read full review It's a robust corporate remote support tool for admin. Admin can deploy an installation in the background without knowing a client. For those who frequently forget their password, you can access it in glimpse & take total control of it. Fahad Ali System Coordinator & Development Officer
Read full review Cons I would like to see more included Unix scrips that can be pushed to clients. Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me. Read full review The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works. Fahad Ali System Coordinator & Development Officer
Read full review Likelihood to Renew We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Read full review Usability The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Read full review Support Rating Apple support is great.
Read full review Implementation Rating Very quick and easy install with no real issues
Read full review Alternatives Considered I use
TeamViewer with users who are having trouble connecting to the VPN. I think
TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support,
TeamViewer can come with a pretty hefty price tag.
Read full review I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Fahad Ali System Coordinator & Development Officer
Read full review Return on Investment Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return. The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn. One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes. Read full review It allow's us to update apps instantly It gives user quick response to overcome headache issues It's saves crucial time from both ends Fahad Ali System Coordinator & Development Officer
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