Apple Remote Desktop

Top Rated
64 Ratings
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Score 8.1 out of 101

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)

7 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
No photo available

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)

I love it when integrated with my MSP and client console.I don't like it so much for occasional on-demand connections or user-initiated scenarios.
Les Klassen Hamm profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.3
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
7.4
Screen sharing
Apple Remote Desktop
9.0
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
6.4
File transfer
Apple Remote Desktop
8.7
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
8.7
Instant message
Apple Remote Desktop
8.4
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
7.2
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
Access to sleeping/powered-off computers
Apple Remote Desktop
5.6
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
Over-the-Internet remote session
Apple Remote Desktop
8.1
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
8.0
Initiate remote control from mobile
Apple Remote Desktop
3.9
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
6.0
Remote management of servers & workstations
Apple Remote Desktop
8.4
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
8.2
Remote Active Directory® management
Apple Remote Desktop
9.4
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
6.4
Centralized management dashboard
Apple Remote Desktop
7.9
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
5.4
Session record
Apple Remote Desktop
6.8
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
9.0
Annotations
Apple Remote Desktop
6.3
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
7.0
Monitoring and Alerts
Apple Remote Desktop
6.2
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
8.5
Multi-platform remote control
Apple Remote Desktop
5.3
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)
8.5

Pros

  • Screen sharing with Macs
  • Remote Control of Macs
No photo available
  • It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection.
  • The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use.
  • Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.
Les Klassen Hamm profile photo

Cons

  • Unable to remote into Windows Machines.
  • Need to connect to VPN to support users out of the local network.
Eric Kelley profile photo
  • I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable.
  • I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.
Les Klassen Hamm profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop10.0
Based on 1 answer
Great software! Enjoy using in my workplace.
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley profile photo
I use both SolarWinds MSP Anywhere and ScreenConnect.SolarWinds MSP Anywhere is perfect for MSP clients on account and with an agent installed. It's integrated and makes all the connected tasks easier and the workflow is improved.I prefer ScreenConnect for my break/fix clients and random support calls, as it makes it easy to connect to unknown machines, via an emailed link or by directing the client to my remote support site.
Les Klassen Hamm profile photo

Return on Investment

  • Saves time
  • Cuts down on travel
  • Issues are resolved faster
No photo available
  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm profile photo

Screenshots

Apple Remote Desktop
Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)See All (7) Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™) Screenshots

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solarwinds® Take Control™ (formerly SolarWinds® MSP Anywhere™)

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details