Top Rated
69 Ratings
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Score 8.2 out of 101
8 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

Apple Remote Desktop

This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.
Ravinder Gupta profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

I love it when integrated with my MSP and client console.I don't like it so much for occasional on-demand connections or user-initiated scenarios.
Les Klassen Hamm profile photo

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.4
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.5
Screen sharing
Apple Remote Desktop
9.2
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.4
File transfer
Apple Remote Desktop
8.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.8
Instant message
Apple Remote Desktop
8.6
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.1
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
Over-the-Internet remote session
Apple Remote Desktop
8.5
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.0
Initiate remote control from mobile
Apple Remote Desktop
3.4
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.0
Remote management of servers & workstations
Apple Remote Desktop
8.4
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Remote Active Directory® management
Apple Remote Desktop
9.6
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.4
Centralized management dashboard
Apple Remote Desktop
8.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
5.3
Session record
Apple Remote Desktop
7.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.0
Annotations
Apple Remote Desktop
6.2
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.0
Monitoring and Alerts
Apple Remote Desktop
7.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.7
Multi-platform remote control
Apple Remote Desktop
5.2
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.7

Pros

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo
  • It's convenient! One click to select the computer with an issue from the RMM console, and one more click to make the remote connection.
  • The file transfer screen is laid out in a classic side-by-side explorer view, which it clear and easy to use.
  • Chat options, little surprises like "laser pointer" for live training or explaining with a user, local or remote printing, and video recording the session are great extra features over the basic remote control feature set.
Les Klassen Hamm profile photo

Cons

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
No photo available
  • I wish text rendering was done better when there is a large mismatch between remote and local screen resolutions. For instance, accessing a remote laptop with super high resolution / pixel density on a normal desktop monitor gives somewhat choppy fonts, so filenames can be a bit hard to read, regardless of local display size settings and optimization for high bandwidth. Yes there is an option to adjust the remote resolution, but that is often not desirable.
  • I don't choose MSP anywhere for on-demand remote support to for new clients or occasional remote help sessions. It's great for those integrated into the RMM, but I prefer other options for occasional or new users calling in for a quick remote support / fix.
Les Klassen Hamm profile photo

Likelihood to Renew

Apple Remote Desktop10.0
Based on 1 answer
Great software easy to use
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop9.0
Based on 2 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo
No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop10.0
Based on 1 answer
Very easy to use not very buggy
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop10.0
Based on 1 answer
Very quick and easy install with no real issues
Kevin B. Richardson II profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
No photo available
I use both SolarWinds MSP Anywhere and ScreenConnect.SolarWinds MSP Anywhere is perfect for MSP clients on account and with an agent installed. It's integrated and makes all the connected tasks easier and the workflow is improved.I prefer ScreenConnect for my break/fix clients and random support calls, as it makes it easy to connect to unknown machines, via an emailed link or by directing the client to my remote support site.
Les Klassen Hamm profile photo

Return on Investment

  • Since we were a mostly Mac environment, ARD made a lot of sense and it still does for our core HQ users. However moving forward a cross/multi platform tools would be more valuable.
  • ARD is relatively cost effective, no subscription fee, easy to purchase via the AppStore and with Macs, just works.
No photo available
  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm profile photo

Screenshots

Apple Remote Desktop

Pricing Details

Apple Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Apple Remote Desktop More Information

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) More Information