74 Ratings
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Score 8.3 out of 101
12 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Apple Remote Desktop

This product is great for performing administrative tasks on Mac computers on the network remotely. This is a great automation tool for software installs and upgrades on multiple computers over the network.
Ravinder Gupta profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

When a news alert came out about removing Quicktime software, Take Control, allowed easy access to remote into client devices and remove Quicktime.
No photo available

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Screen sharing
Apple Remote Desktop
9.4
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.0
File transfer
Apple Remote Desktop
9.3
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.0
Instant message
Apple Remote Desktop
9.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.7
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
Access to sleeping/powered-off computers
Apple Remote Desktop
6.3
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
Over-the-Internet remote session
Apple Remote Desktop
9.1
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.6
Initiate remote control from mobile
Apple Remote Desktop
2.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
6.0
Remote management of servers & workstations
Apple Remote Desktop
8.6
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.1
Remote Active Directory® management
Apple Remote Desktop
10.0
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.0
Centralized management dashboard
Apple Remote Desktop
8.7
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.3
Session record
Apple Remote Desktop
6.6
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
9.1
Annotations
Apple Remote Desktop
6.1
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.0
Monitoring and Alerts
Apple Remote Desktop
8.1
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
7.5
Multi-platform remote control
Apple Remote Desktop
8.9
Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
8.9

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
No photo available

Cons

Apple Remote Desktop

  • Randomization of local administrator passwords
  • Lack of auditing capability
  • Lack of abilities to manage access to computers
  • Cannot install DMGs
No photo available

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Based on past experiences, I have not yet got Take Control to work on Mac. Rather than submit a ticket to Solarwinds support, we came up with a different strategy in the interim.
  • There are two different Take Control interfaces that may sometimes be confusing. There is Take Control from RMM and then a stand-alone.
No photo available

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop

Apple Remote Desktop 9.5
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Support

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
When i have needed support it was for Hardware not the software itself
Brian Sossamon profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Implementation

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
None, very easy to setup and install.
Brian Sossamon profile photo

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop

For multi-site remote support we utilize TeamViewer and for enterprise-wide device management we are using Cisco Meraki System Manager. ARD is a great Mac tool, but there are many options out there, that are cloud-based, that don't require you to have network tunnels into your multiple sites. TeamViewer has great session compression and seems well optimized for multisite, global device management, but TeamViewer leans a bit more toward Windows, with regards to management. Both TV and Cisco Meraki System Manager are quite a bit more expensive than ARD, which should be a consideration as well.
No photo available

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
No photo available

Return on Investment

Apple Remote Desktop

  • Since we were a mostly Mac environment, ARD made a lot of sense and it still does for our core HQ users. However moving forward a cross/multi platform tools would be more valuable.
  • ARD is relatively cost effective, no subscription fee, easy to purchase via the AppStore and with Macs, just works.
No photo available

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

  • Take Control has saved time by saving me from driving to client sites.
  • Take Control has saved money by saving me time in driving to client sites.
No photo available

Screenshots

Apple Remote Desktop

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solarwinds Take Control (formerly SolarWinds MSP Anywhere)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison