86 Ratings
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Score 6.7 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

Apple Remote Desktop

For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise.For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Anonymous | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Apple Remote Desktop
7.8
Symantec pcAnywhere (Discontinued)
9.0
Screen sharing
Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)
File transfer
Apple Remote Desktop
5.9
Symantec pcAnywhere (Discontinued)
9.0
Instant message
Apple Remote Desktop
9.6
Symantec pcAnywhere (Discontinued)
Secure remote access with Smart Card authentication
Apple Remote Desktop
8.0
Symantec pcAnywhere (Discontinued)
Access to sleeping/powered-off computers
Apple Remote Desktop
5.5
Symantec pcAnywhere (Discontinued)
Over-the-Internet remote session
Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)
9.0
Initiate remote control from mobile
Apple Remote Desktop
2.5
Symantec pcAnywhere (Discontinued)
Remote management of servers & workstations
Apple Remote Desktop
9.8
Symantec pcAnywhere (Discontinued)
Remote Active Directory® management
Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)
Centralized management dashboard
Apple Remote Desktop
4.9
Symantec pcAnywhere (Discontinued)
Session record
Apple Remote Desktop
6.9
Symantec pcAnywhere (Discontinued)
Annotations
Apple Remote Desktop
6.0
Symantec pcAnywhere (Discontinued)
Monitoring and Alerts
Apple Remote Desktop
9.5
Symantec pcAnywhere (Discontinued)
Multi-platform remote control
Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)

Pros

Apple Remote Desktop

  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
Ravinder Gupta | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • Multiple connections
  • Cross-platform
  • Decent UX
Anonymous | TrustRadius Reviewer

Cons

Apple Remote Desktop

  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Anonymous | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • Sometimes it is too slow
  • Consumes too much bandwidth
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Brian Sossamon | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Apple Remote Desktop

Apple Remote Desktop 9.7
Based on 3 answers
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Ravinder Gupta | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Apple Remote Desktop

Apple Remote Desktop 5.3
Based on 4 answers
I've never had to get support for ARD, so I can't give a real opinion.
Isidoro &quot;Roy&quot; Jovero | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Apple Remote Desktop

Apple Remote Desktop 10.0
Based on 2 answers
Very quick and easy install with no real issues
Kevin B. Richardson II | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Apple Remote Desktop

I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
Eric Kelley | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.
Anonymous | TrustRadius Reviewer

Return on Investment

Apple Remote Desktop

  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
Christopher Power | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • It allows us to comply with the latest safe browsing requirements.
Anonymous | TrustRadius Reviewer

Pricing Details

Apple Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec pcAnywhere (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apple Remote Desktop
7.5
Symantec pcAnywhere (Discontinued)
7.0

Likelihood to Renew

Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)

Usability

Apple Remote Desktop
9.7
Symantec pcAnywhere (Discontinued)

Support Rating

Apple Remote Desktop
5.3
Symantec pcAnywhere (Discontinued)

Implementation Rating

Apple Remote Desktop
10.0
Symantec pcAnywhere (Discontinued)

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