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5 Ratings
13 Ratings
5 Ratings
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Score 8.2 out of 101
13 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Applied Epic

Agency management for larger P&C driven agencies that are looking for standardization across their business. The system really allows you to track and see when activities are being created and completed, where an account is in the marketing process (or renewal process). It also is a great data warehouse when looking to consolidate.
No photo available

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer profile photo

Feature Rating Comparison

Billing and Claims Management

Applied Epic
athenaClinicals
8.2
Real-time eligibility verification
Applied Epic
athenaClinicals
9.4
Claims management
Applied Epic
athenaClinicals
8.2
Coding
Applied Epic
athenaClinicals
9.1
Patient billing
Applied Epic
athenaClinicals
8.2
Financial Reporting
Applied Epic
athenaClinicals
6.0

Patient Scheduling

Applied Epic
athenaClinicals
7.9
Rule-based scheduling
Applied Epic
athenaClinicals
7.3
Automated appointment reminders
Applied Epic
athenaClinicals
8.1
Automated patient check-in
Applied Epic
athenaClinicals
8.0
Multi-location support
Applied Epic
athenaClinicals
8.1
Calendar interface
Applied Epic
athenaClinicals
8.1

Electronic Medical Records

Applied Epic
athenaClinicals
8.2
Charting / document management
Applied Epic
athenaClinicals
8.4
Templates
Applied Epic
athenaClinicals
8.4
Patient portal
Applied Epic
athenaClinicals
9.8
Mobile/tablet support
Applied Epic
athenaClinicals
7.7
Fax integration
Applied Epic
athenaClinicals
9.3
Integration with other EMR and PM systems
Applied Epic
athenaClinicals
6.5
Workflow automation
Applied Epic
athenaClinicals
7.5
Speech recognition
Applied Epic
athenaClinicals
9.0
Customization
Applied Epic
athenaClinicals
6.4
E-prescribing
Applied Epic
athenaClinicals
9.3

Medical Security and Privacy

Applied Epic
athenaClinicals
8.2
HIPPA compliance
Applied Epic
athenaClinicals
8.1
Role-based permission levels
Applied Epic
athenaClinicals
9.3
Data backups and redundancy
Applied Epic
athenaClinicals
8.1
Local mode / networking failsafe
Applied Epic
athenaClinicals
7.3

Workflow and Scale

Applied Epic
athenaClinicals
8.5
Task tracking
Applied Epic
athenaClinicals
8.1
Specialty-specific workflows
Applied Epic
athenaClinicals
8.0
Multi-office / multi-physician capabilities
Applied Epic
athenaClinicals
9.2

Pros

  • Account Management - I like the way the system organizes the data for each account. It is easy to search and find any client we are looking for and then once within that record, it is easy to navigate to the necessary policy or screen.
  • Task Management - once everyone was trained and on the same page, the ability to move tasks within the system from one person to the next really helps with the "passing the baton" from one team member to another. The task will come right up on the initial screen so the user knows they have something new to do.
  • Reporting - the system drives the majority of the reporting we do as an agency and it is great when working within the system.
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  • Templates are widely available for most specialties. They are easy to use and modifiable.
  • Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
  • Records sent to other providers contain concise and easy to read notes.
Jessica Adams profile photo

Cons

  • Employee Benefits Agency Management - we found that Epic could not be used to support our EB business and as such now have a bridge between the two systems. It would be fantastic if that was all integrated into one.
  • Contract Management - its hard to management/update account specific contacts especially for large companies that have changed and many points of contact
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  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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Usability

No score
No answers yet
No answers on this topic
athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

Support

No score
No answers yet
No answers on this topic
athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

Alternatives Considered

Applied Epic was more robust than some of the other systems we looked at. It had the ability to be configured to work with very large fortune 1000 companies all the way down to personal lines business which was advantageous for us.
No photo available
Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.
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Return on Investment

  • Consolidated from multiple systems to one for P&C - reduced spend on maintenance of those systems and centralized our support making life easier for IT.
  • Positive impact on the time spent actually putting information into the system. Previously TAM was used and that system was hard to navigate and use.
No photo available
No answers on this topic

Pricing Details

Applied Epic

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details