AppNeta vs. Request Metrics

AppNeta is awesome for getting site-to-site statistics or trying to find out why at 3 am every night, this server loses connectivity to another server in a different data center. But we have found the multiple bugs in the hardware hard to deal with when the devices are a 4-hour plane ride away and require someone to console into the device.

Incentivized

Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.

• AppNeta provides detailed application availability & uptime.
• AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
• AppNeta sends notifications of service downtime that aids in technical dispatch.

Incentivized

• Performance charts are really simple and easy for us to understand what is happening
• It was easy to get started and doesn't need administration or training
• It's affordable for our team
• It's fast

• Hardware has a lot of bugs.
• Auto-updates cannot be turned off on the hardware, causing blips in monitoring.

Incentivized

• I wish that it could also do uptime checking of the site
• There is not enough detail to drill into individual users

Timely support is one of AppNeta's strong suits. But the ability to develop permeant fixes for issues within there product is where they lack.

Incentivized

We currently use Nagios/GroundWork and Cacti to perform network monitoring. AppNeta's UI is far superior.

Incentivized

We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.

• A reduction in network outages and length of network outages.
• More detailed post outage investigation available.

Incentivized

• The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
• It fit without our existing operations budget