What users are saying about

AppNeta

5 Ratings

ThousandEyes

9 Ratings

AppNeta

5 Ratings
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Score 5.5 out of 101

ThousandEyes

9 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

AppNeta

AppNeta is well suited any place where there are customer facing applications where speed/efficiency determines the customer perception of business service.
Richard Phung profile photo

ThousandEyes

It is a must-have for SaaS vendors, bandwidth providers, and retailers where traffic and QoS is core to your business. To be able to say "It's not me it's you (or it's the internet router)" and be able to prove it is powerful!For those that already have a mish mash of 3-5 products to do this (APMs, network monitors, application monitors) you may not want to rip out all that custom work that you built.
Kevin Duffey profile photo

Feature Rating Comparison

Network Performance Monitoring

AppNeta
ThousandEyes
7.8
Network monitoring
AppNeta
ThousandEyes
6.7
Baseline threshold calculation
AppNeta
ThousandEyes
8.1
Alerts
AppNeta
ThousandEyes
7.7
Network capacity planning
AppNeta
ThousandEyes
7.4
Network mapping
AppNeta
ThousandEyes
9.0
Customizable reports
AppNeta
ThousandEyes
8.0
Wireless infrastructure monitoring
AppNeta
ThousandEyes
7.5

Pros

  • AppNeta provides detailed application availability & uptime.
  • AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
  • AppNeta sends notifications of service downtime that aids in technical dispatch.
Richard Phung profile photo
  • Hardware/Server Monitoring is the core functionality and it does it very well.
  • The alerting engine is very powerful and easy to administer and configure.
  • The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
  • The search options work well and allow you to easily find data.
No photo available

Cons

  • AppNeta could bundle all of their applications together. We received a demo for TraceView which allows insight on specific DB & API calls which is very valuable, but was not part of our original agreement/pricing structure.
Richard Phung profile photo
  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
No photo available

Alternatives Considered

We currently use Nagios/GroundWork and Cacti to perform network monitoring. AppNeta's UI is far superior.
Richard Phung profile photo
In all cases, each separate solution did OK on their own, but ThousandEyes went deeper and usually wider. They also provide world-class support 24/7. I have never been left stranded or uninformed. They took the time to learn our business, provide excellent thought on how to build our monitors and they include us in their product discussion allowing us to help mold their next feature. I have rarely found a partner as strong as they.
Kevin Duffey profile photo

Return on Investment

No answers on this topic
  • We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
  • ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
  • We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.
No photo available

Pricing Details

AppNeta

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ThousandEyes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details