Barracuda Impersonation Protection vs. AppRiver from OpenText

I am not sure how I can put this any more clearly, until we deployed this product we were swamped by phishing and spear-phishing attacks. After testing the free version, I had all the info I needed to sell this to my boss; the product ID'd users and it started blocking attempts. I walked in with a stack of 60+ blocks and told my boss, "we need this." She agreed to pay for it and overnight our phishing and spear-phishing attempts dropped by 75%+. From where we were, to where we are now, with the AI learning our users and our environment, these attempts have dropped by 90-95%+. An amazing product.

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

• Capturing targeted phishing attacks
• Capturing spoofed addresses - emails purporting to be from the CEO but using a Gmail account.

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• Small company's don't really benefit from the AI
• It would be great if some more rule intelligence could be added.

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

We've had the product for 2-years now, I am not going back to where I was when I wasn't using this.

Extremely easy to use. You can easily review and decide how to handle phishing email attacks.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

until now, i haven't encountered any problem.

Incentivized

no delays seen.

Incentivized

Support from Barracuda, in all departments, has been exceptional. They are quick to respond, they are attentive and they have been courteous. I have nothing but the best things to say about their staff. My only issue is that their ticketing system needs to better identify a cloud user versus a physical hardware user.

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

It was "stupid easy" from the technical side.

We have been a long-standing customer of Barracuda Backups Cloud to Cloud and Main Backups so this was a logical extension of what we had already been doing and the positive results we had been receiving on the other products

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

It is 1 setting for your environment. so flexibility is low (but not necessary). I have not yet noticed any delays due to sentinel

Incentivized

• Reducing the risk of a user inadvertently responding to a malicious email

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized