EdgeWave ePrism Email Security vs. AppRiver from OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EdgeWave ePrism Email Security
Score 9.0 out of 10
N/A
EdgeWave headquartered in San Diego, California offers ePrism Email Security, a messaging security platform featuring continuous web mail access, data loss prevention, encryption, archiving, and anti-spam / anti-malware capability.N/A
AppRiver from OpenText
Score 7.6 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Pricing
EdgeWave ePrism Email SecurityAppRiver from OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EdgeWave ePrism Email SecurityAppRiver from OpenText
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
EdgeWave ePrism Email SecurityAppRiver from OpenText
Top Pros
Top Cons
Features
EdgeWave ePrism Email SecurityAppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
EdgeWave ePrism Email Security
7.3
1 Ratings
14% below category average
AppRiver from OpenText
8.6
7 Ratings
2% above category average
Anti-malware8.01 Ratings9.86 Ratings
Customizability5.01 Ratings8.86 Ratings
Data Loss Protection9.01 Ratings7.24 Ratings
Threat Detection7.01 Ratings9.87 Ratings
Sandboxing10.01 Ratings6.95 Ratings
Management Tools5.01 Ratings8.77 Ratings
End-to-End Encryption00 Ratings9.07 Ratings
Best Alternatives
EdgeWave ePrism Email SecurityAppRiver from OpenText
Small Businesses
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Medium-sized Companies
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Enterprises
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.8 out of 10
Cisco Cloud Email Security
Cisco Cloud Email Security
Score 7.8 out of 10
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User Ratings
EdgeWave ePrism Email SecurityAppRiver from OpenText
Likelihood to Recommend
7.0
(1 ratings)
9.0
(31 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
8.4
(25 ratings)
User Testimonials
EdgeWave ePrism Email SecurityAppRiver from OpenText
Likelihood to Recommend
EdgeWave
EdgeWave mitigates some of the risk of email by pre-filtering for emails with viruses or other security threatening attachments. It does a good job of removing unwanted or potentially risky emails and allowing for safe viewing and review of these emails without compromising your company and mail delivery systems. It does not provide a timely notification delivery system for seeing emails with problems without accessing their client consolr site.
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OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Pros
EdgeWave
  • Email notification of potential issues with incoming email including a nice overview of what was blocked and why.
  • Options are provided to view, release, block or white-list specific domains.
  • Reports can be generated for administrators to view the overall stance of Edgewave services.
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OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Cons
EdgeWave
  • More information could be available in the email notification that reports when email was blocked.
  • While trying to work with an application that sends email it can be difficult to determine why the email was not received if blocked by EdgeWave unless a check of their dashboard is made since notifications cannot be scheduled more than once daily.
  • The option to have reports sent more frequently is a much needed feature.
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OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Usability
EdgeWave
No answers on this topic
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Support Rating
EdgeWave
No answers on this topic
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Alternatives Considered
EdgeWave
EdgeWave ePrism Email Security is very similar to other programs such as Barracuda, SonicWall, or Proofpoint. I have used some of these other products in the past and I can't say that any of them do anything better or significantly different from EdgeWave so I believe all would provide similar protection. EdgeWave was the product chosen before I started working at my current employer and I don't have any compelling reason to change.
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OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Return on Investment
EdgeWave
  • Great way to help secure emails and keep customers from clicking on potentially threatening content.
  • Increased security footprint by detecting malware and viruses that could pose security issues for an organization.
  • Decrease lot of time spent tracking email problems and attachments.
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OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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ScreenShots