What users are saying about
5 Ratings
18 Ratings
5 Ratings
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Score 5.3 out of 101
18 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Forcepoint DLP

Overall usage and configuration of Forcepoint is pretty straight forward. There a few things harder then others to get working correctly, but once configured correctly things work great.
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Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • Keyword matching is very good.
  • Large list of applications that can be monitored.
  • Reporting is very user friendly.
No photo available

Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • It does not filter Citrix users well. We are still working around a user authentication issue on the Citrix boxes. This has not been resolved since we installed the appliances. I've contacted support several times and have received conflicting responses. No one has been able to resolve the issue.
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Likelihood to Renew

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Forcepoint DLP7.6
Based on 7 answers
A lot of the rating is that after a few years of implementing Websense, it would be hard to rip it out and reinstall a new solution that includes all modules we use. Also, after finally getting to talk to engineers knowledgeable about the Websense solutions, we were finally able to build out the best possible solution for our company; I didn't feel like this was presented to us in the beginning. I am still a little disappointed we had to talk to a 3rd party vendor for this though.
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Usability

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Forcepoint DLP9.0
Based on 1 answer
Product is very customizable and easy to setup and change on the fly.
Bill Rieger profile photo

Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
We've been using Websense for as long as I've been at Heitman. I had a talk with Mimecast about email filtering but it's hard to find someone that does web, email, and DLP together; it doesn't make sense to have 3 different vendors.
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Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • Good ROI due to reducing usage of unecessary web traffic
  • It provides fantastic security by blocking specific web sites
  • It's a great tool to control web traffic
Bruno Lafreniere profile photo

Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Forcepoint DLP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details