What users are saying about
8 Ratings
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33 Ratings
8 Ratings
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Score 7.2 out of 101

Mimecast Secure Email Gateway

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33 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Mimecast Secure Email Gateway

For companies with larger IT departments, especially someone Exchange savvy, Mimecast is a great tool that works terrific after you set it up. Administering and managing it is easy once it's up. The initial setup of any rules or functionality is overly complicated and takes great patience and lots of support time to accomplish what you want. The ability to use the Mimecast app or website during our onsite Exchange maintenance periods is terrific and it works great for business continuity.
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Feature Rating Comparison

Secure Email Gateway

AppRiver
7.7
Mimecast Secure Email Gateway
8.7
Anti-malware
AppRiver
7.7
Mimecast Secure Email Gateway
9.0
Cusomizability
AppRiver
8.7
Mimecast Secure Email Gateway
8.6
Data Loss Protection
AppRiver
10.0
Mimecast Secure Email Gateway
8.3
Threat Detection
AppRiver
6.0
Mimecast Secure Email Gateway
9.4
Sandboxing
AppRiver
7.0
Mimecast Secure Email Gateway
8.6
End-to-End Encryption
AppRiver
6.7
Mimecast Secure Email Gateway
9.4
Management Tools
AppRiver
7.7
Mimecast Secure Email Gateway
7.6

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Mimecast Secure Email Gateway

  • Spam detection - Mimecast does a great job of filtering spam and giving admins and users control over the sensitivity of the spam filter.
  • Email security - we love how Mimecast detects and removes malicious attachments.
  • URL & link security - all URLs within emails are scanned and re-written so that when users click on links, they are first checked for security and blocked if the destination is malicious.
  • Data loss prevention - Mimecast does a good job of scanning outgoing email for sensitive content.
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Cons

AppRiver

  • It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
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Mimecast Secure Email Gateway

  • Designing the disclaimers is a little bit difficult as it requires advanced HTML knowledge. Currently, there isn't a visual editor just a preview page which displays the HTML content. It would be very good if they could add this functionality in the future.
Dale Simpson profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Mimecast Secure Email Gateway

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 6.7
Based on 3 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

Mimecast Secure Email Gateway

Mimecast Secure Email Gateway 7.0
Based on 1 answer
From personal experience, the only time I've had to utilize the support function for Mimecast is in situations where our pre-defined filter was filtering emails incorrectly and users were missing mail. Mimecast support was spotty at times, but it could be due to being in a weird timezone (EST-6). Once I was able to get in contact with a support agent, things were usually pretty smooth. The support agents definitely try their best to help with the problems.
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Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
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Mimecast Secure Email Gateway

There are many solutions out there that provide email security - I know Sophos and Proofpoint are other solutions we have looked into. Mimecast has been a partner for many years and has really done the job well.Barracuda is another provider that has been known for a long time for Spam, Phishing, and email security. We haven't recently evaluated this solution.
Jon Shurtliff profile photo

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

Mimecast Secure Email Gateway

  • Encryption - Being able to assure customers/partners that virtually all outbound messages are encrypted is a great selling point.
  • Reliability - Mimecast has been incredibly reliable for us, and that is extremely important in terms of ROI. We needed a gateway that wouldn't fail us, and Mimecast definitely met that requirement
  • Ease of user access - Users constantly tell us how much they appreciate the simplicity of accessing their filtered messages, as well as the ease of blocking addresses they don't wish to receive messages from. That's exactly what we wanted, a solution that was readily available to users when they need it, and invisible to their daily lives otherwise.
Kurt Ferguson profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mimecast Secure Email Gateway

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AppRiver
7.2
Mimecast Secure Email Gateway
8.3

Usability

AppRiver
10.0
Mimecast Secure Email Gateway

Support

AppRiver
6.7
Mimecast Secure Email Gateway
7.0

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