What users are saying about
5 Ratings

Mimecast Secure Email Gateway

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23 Ratings
5 Ratings
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Score 5.3 out of 101

Mimecast Secure Email Gateway

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23 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

AppRiver

If you want a great spam filter product, AppRiver is an easy choice. You can filter on premises mail servers, Office 365, most all pop3 providers, etc... About the only use case where we don't use AppRiver is for banking and medical clients that need to use encrypted email. Since these two industries have standardized on ZIX email encryption, it is a better answer for them to use ZIX encryption rather than AppRiver.
Todd Swartzman profile photo

Mimecast Secure Email Gateway

I would say Mimecast is well suited to most organisations - the bigger the more important. That said, even small organisations need to protect themselves and Mimecast is a fantastic offering. I can honestly vouch it is the market leader in providing a secure email gateway
Dale Simpson profile photo

Pros

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo
  • Blocking Spam
  • DLP (Content Examination)
  • Blocking other malicious files
  • Customer engagement on their forums
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Cons

  • It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
  • There is still a separate portal for provisioning. I'd like to see this all on one place.
Todd Swartzman profile photo
  • Reporting - They have a few options, but are limited to what they give you (for the most part)
  • Phone support - They have access to your configuration, however do not have tools to see your screen
  • First Time Setup - At the time we set the product up it was very difficult. However after talking with their experts they have proven that they took great strides to fix this.
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Alternatives Considered

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman profile photo
At the time we were forced to move from McAfee because they were being purchased by Intel. We were recommended Mimecast through our reseller, and has been great ever since. Mimecast does a better job at filtering out bad "stuff", and gives you so many more options.
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Return on Investment

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo
  • Safer/Secure environment
  • Able to accomplish things easily through the UI versus some convoluted solution through Exchange
  • Able to accomplish many things that other companies simply do not provide
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Pricing Details

AppRiver

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mimecast Secure Email Gateway

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details