AppRiver vs Mimecast Secure Email Gateway

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

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• Spam detection - Mimecast does a great job of filtering spam and giving admins and users control over the sensitivity of the spam filter.
• Email security - we love how Mimecast detects and removes malicious attachments.
• URL & link security - all URLs within emails are scanned and re-written so that when users click on links, they are first checked for security and blocked if the destination is malicious.
• Data loss prevention - Mimecast does a good job of scanning outgoing email for sensitive content.

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• It would be nice if the billing was integrated into our PSA tool (ConnectWise) for ease of billing. Since we've been doing this for so long, we just wrapped the cost of spam filtering into the base price of our services. As we add more Office 365 clients, this feature would help us keep up with billing better.
• There is still a separate portal for provisioning. I'd like to see this all on one place.

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• Admin interface is a little clunky but slowly improving.
• Methodology - their approach to policies and rules is a little different from other products. It can take a little bit of time to "think like Mimecast" when setting up your environment.
• Control - some policies and scanning sensitivity give you a lot of control, other areas could be better.

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• AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
• We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
• Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.

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• Mimecase has saved unmeasurable time in IT from having to clean up and fix computers that would have got infected.
• Our users save much more time and energy from not getting distracted by emails that take them away from their real work responsibilities.
• Preventing malware on our network or security breaches on user accounts would save thousands of dollars in ransom fees and lost work from outages that would have been caused.

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