AppRiver vs Mimecast Secure Email Gateway

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

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• Spam detection - Mimecast does a great job of filtering spam and giving admins and users control over the sensitivity of the spam filter.
• Email security - we love how Mimecast detects and removes malicious attachments.
• URL & link security - all URLs within emails are scanned and re-written so that when users click on links, they are first checked for security and blocked if the destination is malicious.
• Data loss prevention - Mimecast does a good job of scanning outgoing email for sensitive content.

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• It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.

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• Designing the disclaimers is a little bit difficult as it requires advanced HTML knowledge. Currently, there isn't a visual editor just a preview page which displays the HTML content. It would be very good if they could add this functionality in the future.

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• AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
• We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
• Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.

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• Encryption - Being able to assure customers/partners that virtually all outbound messages are encrypted is a great selling point.
• Reliability - Mimecast has been incredibly reliable for us, and that is extremely important in terms of ROI. We needed a gateway that wouldn't fail us, and Mimecast definitely met that requirement
• Ease of user access - Users constantly tell us how much they appreciate the simplicity of accessing their filtered messages, as well as the ease of blocking addresses they don't wish to receive messages from. That's exactly what we wanted, a solution that was readily available to users when they need it, and invisible to their daily lives otherwise.

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