What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

NeoCertified Secure Email

I have recommended NeoCertified to anyone I know that needs that added protection for themselves and their clients. NeoCertified is easy to do business with and for smaller companies is very affordable.
Sally Wurr profile photo

Feature Rating Comparison

Secure Email Gateway

AppRiver
8.4
NeoCertified Secure Email
Anti-malware
AppRiver
7.5
NeoCertified Secure Email
Cusomizability
AppRiver
9.0
NeoCertified Secure Email
Data Loss Protection
AppRiver
10.0
NeoCertified Secure Email
Threat Detection
AppRiver
7.5
NeoCertified Secure Email
Sandboxing
AppRiver
10.0
NeoCertified Secure Email
End-to-End Encryption
AppRiver
6.0
NeoCertified Secure Email
Management Tools
AppRiver
8.5
NeoCertified Secure Email

Pros

AppRiver

  • Storage
  • Usability
  • Protection
Hunter Clayton profile photo

NeoCertified Secure Email

  • Easily works with our Outlook email system.
  • Those receiving our secure emails find it easy to set up a user name and password to access and open and attach and send back.
  • Whenever help is needed they respond quickly.
Sally Wurr profile photo

Cons

AppRiver

  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
No photo available

NeoCertified Secure Email

  • Our wish list would be if we could utilize it via our Gmail system. We don't use Outlook emails except with NeoCertified.
Sally Wurr profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 8.0
Based on 2 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

NeoCertified Secure Email

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service.Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my exchange server to this task as well as handling all the rest of what exchange does.It has been so long since I have used WFBS that I am not really sure how great it is now or how bad it is either
No photo available

NeoCertified Secure Email

It has been a while since I looked at other email security sites. Quite honestly I do not know. After we found NeoCertified and implemented it we simply do not worry nor do we look at changing. When a product works why look elsewhere?
Sally Wurr profile photo

Return on Investment

AppRiver

  • We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
  • Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
No photo available

NeoCertified Secure Email

  • It solves my number 1 problem...staying compliant with the security rules and regulations that my industry imposes.
  • It gives peace of mind to my clients that their personal information is secured. This is an easy step in customer service that goes above and beyond what many offer. Trust is a huge issue for clients, we have our clients trust that we will always be looking out for their best interest, including securing our correspondence that includes private information.
Sally Wurr profile photo

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NeoCertified Secure Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison